EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

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Metrics

1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give them no stars if there was the option. Terrible experience from beginning to end. Several complaints and one year after I left the company and they still can’t it right. Spent endless hours on the phone and several failed appointments. A year after I left the company and they still give me problems. Worst company in the WORLD”

Helpful Report

Posted 1 year ago

“Just awful. Don’t touch with a barge pole. Awful customer service. Horrendous wait times and never do what they say they will. Simply don’t understand how they can operate as a company.”

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Posted 1 year ago

“Very poor customer service from such a large company. I have an open complaint with Small Business EDF that has been on going for the past two weeks. They are not interested in trying to resolve even though I have phoned and emailed. I would avoid as there are better providers out there that offer much better customer service!”

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Posted 1 year ago

“Terrible company customer services lairs and misleading information”

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Posted 1 year ago

“Overcharging. A breakdown in communication might describe the situation if there had been any communication in the first place. Trying to take £500 a month from a single, low-use customer? Madness. Stay away from EDF. Spent the last year dealing with them, took it to the Ombudsman and EDF is refusing to follow their decision.”

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Posted 1 year ago

“Moved address into a new home who was supplied by different company so EDF took over without our consent or approval, made several complaints and attempts to return original company who stated EDF are refusing to leave the new home even though we DONT WANT THEM.”

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Posted 1 year ago

“They’re the worst energy supplier in the uk , customer service is terrible , hang up and never solve the problem. Money grabbing avoid at all cost !!!!”

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Posted 1 year ago

“My Smart Meter wasn't fitted correctly in July. I haven't been able to give a Gas reading since August. My Gas Meter is dead and they didn't change the Electricity Meter over . I keep phoning and emailing. They say that there are no engineers in my area at the moment. It is a huge company and I live in Wootton Bassett. It is now the end of December. The person dealing with my complaint is on holiday until the 3rd of January and my house is boing rented out on the 8th of January. I would give Zero Stars if I could.”

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Posted 1 year ago

“Shocking company! I’ve had nothing but trouble with them since I move to this flat. They charged me for 2 accounts and took me ages to sort it with them. Now for the first time ever I’m in a debit situation which goes up every month and I just cant work out how they keep me In debt when I’ve always been in credit with other companies and I’ve never miss payments ever!! I live in a 1 bed flat, I don’t have a tumble dryer, dish washer I don’t even have a washing machine. I don’t use my oven and I have 1 night storage on and for that I pay £147 a month!! I will be paying this debit off this month and then I’m moving to another company!!!!!”

Helpful Report

Posted 1 year ago

“Horrendous company to deal with customer service is abysmal. Got disconnected three times trying to call. After speaking to two different people both promising to sort out the DD overcharging and my Billing address being changed without my permission. Both representatives did nothing that was promised. Using WhatsApp and email complaints service also shocking. Last agent said they had resolved my complaint and shut down the case. I later found out Bills still not to my home address. Still trying to take large DD from me when I work away and have a log burner. Dont even start me on the many months it took them to install a gas meter that worked. I am currently in a roundabout of incompetent advisers that dont know how to read and respond to a complaint correctly. Namely why and who changed my address? Why are you trying to charge me £177.00 a month when I only use 33 units a month. Why are you taking more than the £27 agreed over 36 months. (This bit is shocking their agents sent me an incorrect refund) as by way of an apology said could pay it back over 36 months. Now each time I call its labelled a debt (not a staff error) As soon as this complaint hits 8 weeks I am taking it to the ombudsman. Suffered a decline in mental health, rude advisers, incompetent advisers and worse of all no apologies when last DD nearly bounced my car insurance Bill. (No warning given because someone in their company is sending bills to Wales not England!). The hours I have taken to try and sort this out is exhausting.”

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Posted 1 year ago

“EDF kept us without electricity for 2 and a half months. Good luck anyone trying to get through to the department that helps. Once you finally get through after an average wait time of 30 mins, they shut phone on your face, they say they will call back or email and never do. They also ignore emails. Impossible to speak to any of the management team. The company structure is so poor they have more money then sense if this company survives in general.”

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Posted 1 year ago

“I've messaged twice that I can't see any energy usage on the hub and at the most expensive time of the year and I haven't had a single response”

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Posted 1 year ago

“Could invest in Customer service Bills Communication Providing appropriate service I would have appreciated not to be charged for gas as my property is electricity only. They just collect money when and how much they choose without notice. Spoken to numerous EDF advisors one of them even said they will ring me back ,month passed and I'm still waiting. I'm very disappointed,difflated and tired of them.”

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Posted 1 year ago

“This is the worst energy company there is. Calling them for days on end, such incompetent people as customer service representatives. I’m actually so frustrated with them right now, they keep saying something about the registration not gone through after sending me account number and details. They literally should just fire everyone on their customer service team and get more competent people to do the job instead of these tongue twisting non English speaking employees. I’d give them a 0 star if I could. Rubbish!”

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Posted 1 year ago

“Two months of the same issue and getting sarcastic responses when I contact them....having to explain the problem over and over again. Minus 5 stars would be more appropriate.”

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Posted 1 year ago

“Had an appointment booked with EDF to install a smart meter - booked it a month in advance after we were ignored the few months prior. I got the confirmation email and took the day off work to make sure I was home, but the engineer just didn't turn up at all on the day. No call, nothing. EDF then said the next appointment would be a month later, AFTER Christmas when we needed it for. This is the third time we've tried to get this appointment booked and nothing. Absolutely useless.”

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Posted 1 year ago

“I had a smart meter installed about nine month ago. Last month l was told that EDF had lost connection to the meter and was asked to submit a manual meter reading while they look into the problem. One month later EDF are still "looking into it".”

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Posted 1 year ago

“EDF - Domestic Customer Service advisory, is extremely poor, arrogant, rude, and impolite. If I get free electricity I won't be able to sign up with them. if there was an option for under zero rating, wow, I am shocked”

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Posted 1 year ago

“No electricity . Was told the engineer would call me within 3 hours . No call it’s been 3 hours . Had to call them back to be told it will be another hour. Think it’s time to change suppliers”

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Posted 1 year ago

“Absolutely awful. By far the worst company iv ever known. Stay away . 1 star is far to much, minus 5 stars is more suitable. Should not be allowed to run a business.”

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Posted 1 year ago

EDF Energy is rated 1.2 based on 718 reviews