EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful Incompetent Arrogant Shysters I have had issues ever since the “smart” device was installed It won’t connect with my night storige meter and therefore am flying blind This has gone on for over 10 weeks Plus the goon who installed my meter failed to earth it They are trying to tell us that is not their problem Impossible to get a straight answer let alone help Do not go near if you want an easy time they should never be able to operate with this lack of customer service”

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Posted 1 year ago

“Awful Incompetent Arrogant Shysters I have had issues ever since the “smart” device was installed It won’t connect with my gas meter and therefore am flying blind This has gone on for over 2 years Plus the goon who installed my gas meter failed to earth it They are trying to tell us that is not their problem Impossible to get a straight answer let alone help Do not go near if you want an easy time they should never be able to operate with this lack of customer service”

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Posted 1 year ago

“Not that another 1 star review bothers them, it seems like they are taking pride because reading the reviews it doesn't look like EDF does anything to change their customer service. I agree, shocking! You have to call a landline number that's not free. Then you hear the excuse again that they are super busy (what a surprise people want to get in touch if your product is abysmal..., also, I am tired of this excuse now). Then the line cuts off after 10 minutes. You are supposed to whatsapp them. But they only reply a day later if you are lucky. You then get to engage with a customer adviser who behaves like a robot, barely motivated, has no clue and is not in the slighted interested in helping you. Replies can also take a day, if they come at all. So basically useless. I had to really fight to get to speak with someone over the phone, who was friendly but by that point I had already wasted so much time it didnt matter anymore. Also, even though I was in debit they reduced my DD payments to £8/month for electricity, which is absolutey ridiculous. I only noticed months later because they only send out bills once every 6 months! Why??? That doesn't make any sense. Also their bills are so confusing not even my friend who is a CFO quite understood them. Shambles! Worst energy company I ever dealt with in my 17 years in the UK. I switched to Octopus energy where the system is so much easier and customer service is much better from what I hear and read.”

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Posted 1 year ago

“My father has been messed about by then for over a year. The black meter that links to the smart meter hasn't been working and still they don't send an engineer. Keep fobbing him off. He gets estimates. They are useless.”

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Posted 1 year ago

“Can't answer a simple query about Social Tariffs. Idiots!”

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Posted 1 year ago

“YOU DO NOT HAVE ANY CUSTOMER SERVICE! - KEPT WAITING OVER 50 MINUTES TO REPORT AN ISSUE, BUT YOU MUST BE EATING YOUR TEA SO I GAVE UP. YOU ARE A BUNCH OF IGNORANT SODS, THAT CANT BE ARSED WITH YOUR PAYING CUSTOMERS....”

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Posted 1 year ago

“Trying to get a correct bill for over 10 weeks. EDF insists on using a fictitious opening read to extort more money. Sent a photo of gas meter on 5/9/23 showing opening read, another two weeks later and then weekly but they just ignore it and use their own which is overcharging me by £400. Have spoken to chat bots, call centres all over the world, energy agents, have made dozens of phone calls, emails to people all promising to put it right but to date still no action and demanding over payment, dishonest company. This has to be put right at some point and who will compensate me for the stress I have suffered and my valuable time.”

EDF Energy 1 star review on 16th November 2023

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Posted 1 year ago

“The world's worst billing system. Hugely overly complicated bills that make no sense and are just muddled with estimates and actuals. One bill said an engineer took the reading one month which isn't true as I never let an engineer in to take the readings. EDF continue to confuse my monthly actuals with estimates and over charging me. So many wasted paper bills with contradicting billing information from one month to the next. Trying the get me to switch to a smart meter. Why can't they just accept my monthly actuals and stop with the meaningless, unhelpful estimates. I have taken this to the ombudsman but very early stages. Avoid EDF if you can as their billing system is beyond useless and stressful.”

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Posted 1 year ago

“So bad communications so bad customer service.”

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Posted 1 year ago

“I feel sorry for the EDF telephone operators, who are so pleasant but they have been given instructions from EDF to use tactics to stop customers from getting their money back. We are nearly £2,000 in credit and have had no luck in getting it back. We gave EDF the meter reading and told them I was closing my account. I gave our new supplier our meter reading. Now EDF are refusing to refund us OUR money. We would not recommend EDF to anyone. WE WANT OUR MONEY BACK”

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Posted 1 year ago

“DO NOT GET THERE SO CALLED SMART METERS THEY ARE A JOKE!! I have been with edf for many years and I was hounded to get a smart meter as I am never home and would be convenient. Well let me tell you 9 month down the line I have been put I to debt with it its a absolute nightmare I've had engineering out I've had all the sorrys I've had complaints closed without my knowledge if you can call them they hang up or promise to.call back never happens ! They sold these meters in a panic because of price hikes and thought if someone don't pay they can put them on a pay as you go and get there money back that way . I wish I never got one and I wouldn't recommend EDF to my worst enemy!”

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Posted 1 year ago

“No contact from customer service for a week despite trying 3 different methods. Avoid at all costs, awful company”

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Posted 1 year ago

“Top tip. Never, ever ever be in credit with them. Especially if are thinking of changing your supplier. Getting your credit balance back from is an absolute nightmare. They delay & delay and then delay some more. They are using YOUR money as their cashflow.”

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Posted 1 year ago

“I'm lost for words how bad EDF are, they mithered me to have a smart meter installed, yet 2 years and 3 engineers later my bills are still estimated, and always over estimated at that, can't wait until i can change supplier.”

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Posted 1 year ago

“Worst service In the world. Customer service unacceptable. Raise a customer complaint no ibody comes back to u. When u call and get through they talk to u as if they do not want to be there. Terrible service was great up to 6 months ths ago. What's gone wrong. I am seriously thinking of changing supplier.”

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Posted 1 year ago

“Shocking service 9 months of trying to get working smart meters and hours of complaining. Engineers that did not show when appointments were booked. We complained to the Ombudsman and EDF lied to the Ombudsman saying no call took place booking an appointment to try an wriggle out of paying redress that the Ombudsman stated £60 and a gesture of Goodwill of £200. All this to say £60 we asked for all our calls under a Data Subject Answer Request and got a recording of that call and sent it to the Ombudsman.. EDF still try to say it never took place as the complaints team could not be bothered listening to the calls. The Ombudsman found in our favour. EDF will lie, you email the CEO he wont answer, Got to Octopus Energy at least they are honest and the same price, EDF are so bad I would give no stars if O could. If you get nowhere with EDF go to Ombudsman they are really helpful.”

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Posted 1 year ago

“I would love to be able to give this lot zero stars. It seems to me that EDF could not organise a p** up in a brewery. They must be one of the most incompetent companies I have had to deal with in my 46 years of farming. We have two electric meters associated with the same property, one is a normal meter that supplies the house and the other WAS an ‘’off peak’’ meter. The tariff is from before the energy companies were privatised in 1990. The ‘’off peak’’ tariff is timed such that it is switched on 24/7 when the clocks are on British Summer Time but when on Greenwich Mean Time it is on all weekend and from 7pm to 7am from Monday to Friday. Due to changes we have made it now supplies the farmyard and we need power all the time. The timers are built into the meter. I started the process of getting the meters swapped out for smart meters at the end July/beginning of August. The normal meter has been done, but up until now the ‘’off peak’’ meter is still in place. The ‘’off peak’’ tariff no longer exists as I had it changed to the same as the other normal meter, so it is now on a ‘’day’’ tariff and NOT ‘’off peak’’. Their complaints resolution guys I have been communicating with agree with me that the meter should be replaced. But for some reason, and they will not tell my why, both their customer services and smart exchange departments think the ‘’off peak’’ meter is not eligible for replacement. It seems to me that some departments act on old data/emails and do not keep up to date. There is a great lack of joined up thinking and action and a definite lack of communication. My problem is that I need power in the farm yard when the clocks change to Greenwich Mean Time to power a water pump, amongst other things, to provide water to livestock on the farm. They need water 24/7. EDF have been told that on several occasions. I have now been told, and I quote ‘’We are currently waiting on approval to get a legacy standard credit meter installed to ensure you do not go off supply’’. I assume they will swap out the ‘’off peak’’ meter for this other one and then swap that for a smart meter at a later date. To my way of thinking it would make more sense & be cheaper to go straight to a smart meter, but up to them. Due to the problems I have had up to now I am not holding my breath. If nothing is done by the time the clocks change to GMT I will be taking this further. This has been going on for far too long & should have been sorted out a long time ago. It has and still is causing me a lot of frustration.”

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Posted 1 year ago

“Bad customer service. Way of paying dont rcustomer decision. They do not ask what customer wants the make the choice. Not a good customer service. Speak to edf they,are like robots no care and do not care about there customers”

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Posted 1 year ago

“I have been complaining to EDF since February this year over a number of occasions where by I had received over billing, estimated bills after providing readings, refused refunds and been given incompetent customer service time after time. I left EDF in July and am still waiting for my account credit back after my final bill dispute ended in August. EDF are by far the worst energy company I have had to deal with since owning my first house in 2007. It has upset me that much that I’m thinking of taking all my evidence to the energy ombudsman with no resolution after all this time. Absolutely disgusting, stay away.”

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Posted 1 year ago

“I am getting charged unreachable amount and I have tried to switch to pay as you go and you have refused to help me with the switch.. it is a terrible experience for me”

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Posted 1 year ago

EDF Energy is rated 1.2 based on 686 reviews