EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

Company Reviews

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Metrics

1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to an amazing member of staff Alison so courteous and professional a credit to EDF she restored my faith in human nature costs nothing to be kind but kindness is priceless thankyou from a very grateful 81 year old widow !!”

Helpful Report

Posted 5 months ago

“Friendly and helpful. Sorted our smart meter and changed our tariff.”

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Posted 11 months ago

“I have been with EDF for a number of years now I got through to a delightful female EDF Telephone employee She was amazing at a time in my life when I feel very vulnerable (loss of husband of 42 years in January) This lovely person helped me change my tarrif without charge to a much more affordable one when I had been locked in to a less affordable one before the government dropped the prices She was patient and very empathetic so thank you EDF for providing a fantastic service Grateful on every level”

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Posted 1 year ago

“Awful customer services.. Had an issue with the in home display which does not link with gas meter.. In home display flashing red battery… sealed unit, they told me to change the battery or buy a new in home display which they even said would not be compatible with the old meter… well EDF installed this.. I was fuming being messed around and fobbed off!! Switched to octopus and wow what a comparison, they are very helpful, obliging and friendly and efficient.. The bills from EDF were too high, I was £2,000 in credit and they took the whole lot… I am ripped off totally, that’s my money that I have worked so hard for and I’m struggling on top of everything.. Disgusting attitude to their customers and I dare say they look after their shareholders! People will leave in droves and damn good too, shocking behaviour and no loyalty.”

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Posted 1 year ago

“Excellent customer service and speedy reply to my phone call”

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Posted 1 year ago

“Karen in tocomplaints dealt with my complaint so quickly and resolved it to my satisfaction. She has been amazing throughout and has gone above and beyond to help me. EDF should be proud to have someone like her on their team. I am just so very grateful for all of her help. Amazing customer experience.”

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Posted 2 years ago

“Spoke to Victoria after receiving a communication stating that my tariff was soon to reach its end. She was very helpful, explained the options and told me what to do as regards going on to a new tariff.”

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Posted 2 years ago

“Very helpful in always Organised fitting smart meter and fixing our old meter Very happy with them and bills not too expensive”

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Posted 2 years ago

“I’m at breaking point, EDF took over my supply from Octopus without my knowledge or permission. Now I can’t seem to get rid of them despite asking for my electric to go back to Octopus many times. They are also billing me for an old address I haven’t lived in for over a year. I just don’t know what to do, it’s affecting my health now :,(”

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Posted 2 years ago

“By been efficent and straight to the point. Ive been charged fornexactly what ive used and been told in clear conversation that any extra usage will be made visible on bills based on meter reads. I have no problem holding my hands up and saying yes ive done wrong but usage is down to customer not the company and bills are the responsibilty of the customer”

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Posted 3 years ago

“Just had a smart meter fitted yesterday evening, excellent service and a friendly and knowledgeable guy didn't catch his name, can you track him down and thank him.”

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Posted 3 years ago

“Lovely northern lady sorted out my problem in minutes very efficient and kind. thanks”

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Posted 3 years ago

“Omar Adem Was absolutely brilliant,, Very patient kind thoughtful and well as professional at all times,, Did the job amazingly well!!”

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Posted 3 years ago

“I have just spoken to a lovely lady named Alison, she has quickly and efficiently dealt with all the issues I had, I'm so very grateful”

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Posted 3 years ago

“I am a new customer. Used chat to ask a few questions on Saturday afternoon. Was pleased there was someone there and Sandeep was professional and friendly. He answered all my questions. A great introduction to the company.”

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Posted 4 years ago

“Great transition and excellent customer service.”

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Posted 5 years ago

“The online chat system is brilliant. It really makes solving any issues so easy as you can do it in your own time.”

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Posted 5 years ago

“Having used previous energy suppliers we switched to EDF a couple of years ago and have found their service to be so friendly and competitive that we have aga just signed up for another fixed price promise until 2021. Their app is easy to use, giving opportunities to submit readings and see all bill history etc. And their online chat service is very efficient.”

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Posted 6 years ago

“Saving on average £25 a year by swapping to EDF blue cap fixed for 12 months electric prepayment key”

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Posted 6 years ago

“good service. made my switch over easier”

Helpful Report

Posted 6 years ago

EDF Energy is rated 1.2 based on 718 reviews