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Edwin Novel Jewelry Design Reviews

4.9 Rating 832 Reviews
98 %
of reviewers recommend Edwin Novel Jewelry Design
4.9
Based on 832 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Easy
Anonymous
Anonymous  // 01/01/2019
The stones are really very nice, almost visually perfect and the high quality and symmetry of the cut is very obvious even to my untrained eye. I'm very happy with the earrings and they turned out to be exactly as described and represented by your web site. This is a very reassuring thing when making such large online purchases.
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Posted 7 years ago
I adore my new earrings and have been wearing them everyday since I received them! Thanks again to you and everyone at Edwin Novel Jewelry Design. I've worked with a number of different vendors and Edwin Novel Jewelry Design's service has been at the very top.
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Posted 7 years ago
The earrings are very gorgeous, and most importantly, my wife is happy with the jewelry!
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Posted 7 years ago
I absolutely love this ring :) The quality is astounding, especially for the price. At the time my (now) husband and I were shopping for rings, we were afraid we weren't going to be able to afford a decent ring. We were pleasantly surprised with this one and it's something I will treasure until my dying day!
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Posted 7 years ago
Bought the ring.... That went great. Sent the ring in a year or so later to get the diamonds cleaned and rescuered... That went great as well!
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Posted 7 years ago
It was an absolute pleasure working with Kate from start to finish! She was helpful and informative through the whole process, even making sure that I had the package delivered. The earrings came out beautiful and my wife loves them! It's great knowing that you can still count on American craftsmanship and entrepreneurship which is the very spirit of our great country. We love being a part of that process and look forward to doing business with Edwin Novel Jewelry Design. We highly recommend them to you!!
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Posted 7 years ago
Received my wedding band in platinum within 2 weeks. Shipping was very quick and safe and delivered on time as promised. It is a beautiful eternity band and I look forward to my future husband putting this ring on my finger on our big day.
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Posted 7 years ago
Picked up my ring this morning. It's beautiful!! You and your team have done a fantastic job. She said yes and loved it. Thank you so much!
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Posted 7 years ago
I wanted a customized design and tried my luck with them, luckily they were able to do it and i did not have to break the bank. Amazing service and quality products.
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Posted 7 years ago
amazing shopping experience my ring was beautiful .waiting for my wedding band to arrive so excited!
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Posted 7 years ago
The diamond ring is beautiful, just what I wanted! Can't wait to show it to my family and friends. As always, doing business with Edwin Novel Jewelry Design is such a pleasure. I appreciate your help with my purchase.
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Posted 7 years ago
Received the ring but she did not like it. Fast delivery tho
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Posted 7 years ago
The ring is absolutely stunning. The sapphire is lovely and perfect. The details in the "bloom" are gorgeous. Leonard was so helpful and excellent and sent photos of the sapphire before the ring was made. Thank you so much!
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Posted 7 years ago
I love it! It is even sparklier than I thought it would be. I am getting my engagement ring reset and can't wait to wear them together!!
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Posted 7 years ago
The pendant was more than I was hoping for. It is crystal clear with tons of sparkle. The setting was perfect, being able to match the earrings setting from 10 years ago was more than I could have hoped for. Thank you for all your and your staffs help. The whole process of selecting my stone, me describing the setting and having you show me the options, all the way to having beautiful photos of my purchase sent to me prior to shipping and then having it in my hands, all within 5 business day! My wife was thrilled when I put it around her neck on our 25th anniversary. Thank you again for all the help.
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Posted 7 years ago
She said yes! The ring is absolutely stunning and fit perfectly. She also loves the setting so we are all good.
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Posted 7 years ago
I bought this for my girlfriend and she absolutely loves it! The shipping was super fast and the transaction was smooth! I definitely recommend purchasing from this shop!! :)
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Posted 7 years ago
I was furious to know that my order will not be delivered the very next day eventhough I paid $29.95 for the next day shipping. When I called the customer service, they informed me about the production time and offered a refund for the shipping charge and take the standard shipping. I was happy that I didn't even have to ask for a Supervisor or Manager.
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Posted 7 years ago
Thumbs up and she loves the ring! Thank you very much for the excellent customer service that you and all the others at Edwin Novel Jewelry Design have provided me.
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Posted 7 years ago
Let me start by saying I am an avid online shopper. I have had an amazon account since the day they were in business and I read reviews before I commit to buy anything from water, pens and shoes. I am the kind of person that will utilize any intelligence that I can in order to avoid mishap with my purchase. This is obviously the smartest way to buy anything because it minimizes the majority of this risk and allows you be comfortable with your purchase before it even hits the door (I like to sleep at night lol). If you are like me then you must read this review!!! I have done an excess amount of online and in-store research prior to making my engagement ring purchase. This is something that is a must when purchasing such a high value item. It is not only expensive but is an icon her friends and the world will salivate over. I went will Edwin Novel Jewelry Design because: Obviously the price. Edwin Novel Jewelry Design is significantly less expensive than any other online diamond shop (yes cheaper than BN!!). This was most important to me however, what I discovered next that no online research or forums will tell you is the value and customer service that Brilliance provides is absolutely amazing. They are a family owned business with an actual store front. They actually see your diamond before they ship it out to you and they have their own STAFF personnel that work on your jewelry. They are skilled trade professionals. If the diamond business had a union these guys would be in it. There is more to Jewelry than just the 4 c's and these guys incorporate that into their work. They are in the business for 5 generations and they pass that kind of craftsmanship down to you. You can call in and talk to COMPETENT customer service and you are actually talking to people who live and work in the USA. On top of that they arranged for me to pick up my ring at a secure UPS location so that: I could pick it up around my work schedule and that I didn't ruin the surprise!! When I got my ring, it came in very nice presentable larger gift box. Inside that box I received: The ring & appraisal document (you will need this to insure the ring). I am shocked at their attention to detail and they do not cut corners on anything!! The look, color, sparkle of the diamond has surpassed what I thought it would be!!! I can’t thank you guys enough and I hope others will get to utilize this kind of craftsmanship and service!
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Posted 7 years ago
Edwin Novel Jewelry Design is rated 4.9 based on 832 reviews