“I write to ee I had mobile phone did like so send it back but sill get bill for the phone and did send with in time by post but keep get bill in post get fed up with this it's not right send bill all the time got bad deppttion get me down big time from not happy at all miss Victoria Jane twibell”
“Experienced months of issues with my iPad, nearly every site had excessive CAPTCHA requests and every e-mail I sent bounced back.
After speaking to customer resolutions they passed my issues on to Level 2 technicians who replaced my sim card and reset my profile.
Overall I am happy with EE, speeds vary from place to place. Still waiting for 5G in my neck of the woods!”
“EE has always got coverage issues near my work place. Most of the time cannot use the Internet. All they keep on saying there is work carried out in the area. This happens more often.
What is the point of paying for the Internet which cannot be used.
Worse network.”
“One of the worst service providers. They are inaccurate, they are expensive. They charge for received calls in the EU (they don't accept roaming). Be aware of your bills
I went to the EU, I received some calls, but did not dial any and my bill was £125.
Calling the service line to ask about a bill and the rates, a customer service agent was very challenging, rude and showing indifference and non respect.
Clients, be aware of this service provider.”
“Extremely poor customer support!
I had to leave Uk for short while and while I was outside of Uk I decided to terminate my business account with EE keeping my number still on pay as you go. Nobody told me if the termination happened while I was away, I will not be able to use my number AT ALL from outside of Uk until I returned (not even on roaming). I actually need to come back to the UK so then I can actually call them (any attempt to any free number to call them says:’these calls are banned!’. I had to call HMRC on an urgent matter and had to do it on extra huge costs from another non UK number only to be cut off as my credit ran out (as you know with HMRC waiting is more than 30 minutes). Why doesn’t EE care about their customers, why don’t they offer full info to them so we know when we make a decision? Also, why isn’t there a free online chat function so we can talk to someone? Spent more than 3 hours trying to find info on their website, community page, get on my account (which I also can’t access) and trying to get someone on their Facebook messenger page to help! To say I am beyond fuming is an understatement!”
“More concerned about adding products to your contract than sorting out problems!
Issue 1. Got an iPad in March but only recently found out that the sim card didn't work as always used it on wifi. After several hours on the phone to EE, they then cancel my phone sim and send a new phone sim instead of sending one for the iPad. This leaves me with no usable phone at work.
Issue 2. Added the iwatch 7 to account but it was done incorrectly and had to spend a few hours on the phone to fix. Seemed they were more interested in adding more and more to my account than actually giving it correctly.
Issue 3. Linked to issue 1. Left with no usable phone at work so not able to make or receive calls on a brand new phone.
After speaking to EE tech and getting sim cards sent out, no customer care to recompense the inconvenience caused by lack of attention to detail when selling items. I have just renewed the account with iPhone 13, iWatch 7 and broadband and beginning to doubt that was the right decision. I am leaning towards cancelling everything and just having the iPad on the account till it runs out!”
“I was with EE for 6+ years. The coverage is good, I used my mobile phone all over the world with no problems. The reason for one star is that despite me being a loyal business and personal customer, they charged me a lot of money when my contract ended, despite me upgrading with them. I placed the order to upgrade in the EE app. I noticed they tried to call me a couple of times, but the number told me not to ring them back. One months later I have no upgrade and I've been charged for my old contract. I could've been convinced to stay but for the argumentative and rude customer service representative who told me I was in the wrong. He did not care a jot that I left. Not having the time to argue I have switched myself and my business to another provider. Terrible customer services, and such a shame.”
“Thieves. Just got someone knocking at my door for a charge from over ten years ago. EE sent me a new SIM card in 2009 saying they need to do this and that I am to cut up my old sim and call them and cancel, I did this. Fast forward 11 years later and turns out they didn't cancel this contract and have run up a bill of 1285 pounds. Absolute scumbags, and this is all due to them.”
“Charged us £74 to cancel our contract as we had sold our house and were moving into rented accommodation where internet is included. We certainly won't be returning to EE when we buy another home next year.”
“I have left messages on Twitter and had no response. My account is saying that I have not paid my Bill of £41.15 This was paid on 20th September by Standing Order.
I do not want late payment charges as the error is your end.
Left messages for David A.on twitter as requested. Let's see if you now sort out my account. What a surprise my account has still not been updated. Still saying I owe you £41.15 and I paid you on 20th September 2021. This is why I would never recommend your company. Disgusting Customer Service. You have had a screenshot of my bank account showing my payment to you on the 20th September and now I've received a message telling me I'm in arrears. Your Customer complaints department are useless as well.
You can clear my Account and offer me a credit as compensation. I will continue to write bad reviews about your Company. Every month there is a problem with my account.”
“Worst customer service ever rather then help with sorting out your issues they send you to their ombudsman. Their CEO is too self important yo help deal with the public others answer his emails, which clearly shows he truly doesn't care about his customers. A bunch of cowboys stay away. Don't contact me unless it's your CEO contacting me”
“I have 2 sim's with ee one main sim and another which shares the main's data, I upgraded my main sim, the assistant told me my other shared sim would still work as it is I made sure he checked this as I didn't want to upgrade this one and don't want the new data gifting option where you have to transfer data each month. So now the sharer sim doesn't work and they tell me i have to upgrade it as well, very disappointed with e service I received some of the reps when I talked to offer little apology or understanding and just say I need to upgrade and when asked to speak to manager he puts me on hold and transfers me to a random office at ee who were surprised to receive the call and couldn't transfer me back but just to say call back even though it takes ages to get through to someone,”
“EE is the worst mobile phone provider ever, do not waste your money go with anyone else. There network service is rubbish and there customer service staff very unhelpful. I will be leaving as soon as I can. I would not recommend EE to anyone they have a very I don’t care attitude!”
“I rang with a call making issue that my calls drop off and cut me off mid conversation, I was told to turn on WiFi calling which I did but calls still dropping off, I was then offered a mobile device to tether to but I would have to pay for it, no discount offered on my bill considering this is a regular occurence and I have been with EE over 10 years, no help whatsoever so when my contract is up next year I will be looking for another provider.”
“Upgraded online, was told I'd receive my Samsung 21 Ultra within 24h, it's been a week. No updates, no reasons as to why it's not arrived, no attempts at customer service.
To the passive aggressive reply I will inevitably receive : the damage has been done, if I provide you with my order number I will just be given the generic answer "it will arrive in 7 - 14 days time, due to supply issues" seeing other people's comments you were aware of these issues before I ordered the phone but made no attempt to warn me, or update me of these issues.”
“Been with EE for a while no and have to say the reliability and customer service is great.
I've been with Virgin, Vodafone and Talktalk. These have been horrendous with unreliable service.If yo have an issue with them, it takes for ever to answer and when you get through its to a call centre in India with someone you barley understand.
In contrast, EE have customer services in this country and you Get through fairly quickly. Do yourself a favour, if you're looking for a new provider I'd recommend EE”
“I tried to transfer my EE number to another EE contract but got messed around my customer support, they kept transferring me to different departments which were totally clueless and didn't know what to do. They even cancelled my account without telling me and now I have to pay the full contract price plus admin charges. They even threaten me with bad credit scores etc and they were very rude telling me I can pay the contract because I can afford a holiday.”
“Very unhelpful and used a don't care attitude .EE has completely messed up my package by allocating incorrect packages to 3 lines. I'm recovering from a serious ailment and didn't expect this kind of response from yourselves namely Derek.
Having given you my business for well over 24 years and in process increasing my lines and tariff then only to told you were unable to rectify YOUR error and trying to fob me off. WOW!!! what a disappointment. Await your 72 hours response in haste”
