“Was informed it would be £160 to cancel my services but they took over £400 out of my bank. Spoke to customer services who said they would forward my complaint and get back to me within 48 hours Been 2 weeks now still no contact.Very poor”
“Got conned into buying sim only contract for unlimited data which they I don’t even use . 50% discount for 6months then £32+ for rest of the 24 month contract. Nobody is interested in my case and help . Avoid ee go elsewhere where you’re not being conned.”
“Massive price increase during contract
Lied to take out new plan, calls not investigated as promised, non existent customer service
Going to report to offcom!!”
“Left this band of thieves 12 years ago after they broke the law by changing my terms without telling me.
But I still get spam from them telling them they miss me.
So they engage in data breaches as well as deceptive practices.
It's cute the way they actually think that spamming me might make me return to the company that scammed me.
Talk about room temperature IQ.”
“Absolutely disgusting how you treated me for paying over a year my bills monthly almost 100 pounds I would not treat my enemies like that it's disgusting.”
“Was with talk talk for years with no problems. EE offered a supposedly faster broadband for less money, so I stupidly went with them, BIG mistake!! WiFi constantly goes off for ages and takes for ever to come back on. They have now said we need discs which will cost an extra £6 or £7 per month, which we didn't need for a good signal with Talk Talk. Now stuck in a contract with them......Avoid them whatever they offer!!!! Wish I'd looked at all these reviews first - I would never have changed to them if I had.”
“I've been extremely disappointed with EE's network and customer service. The internet speeds have been consistently slow, and despite multiple complaints, the issue remains unresolved.
The customer service is even more frustrating. Online chat support often leaves me waiting for 2-3 hours with no response. Phone calls also involve lengthy hold times, only to be met with unhelpful representatives.”
“Never known a company that takes over 30 minutes to answer then cuts you off. Then when you finally get through again after another 30 minutes you get passed pillar to post through different departments waiting at least 20 minutes on each occasion. This is all because they debited two accounts after an house move despite the old account being cancelled on two occasions( they didn't cancel when they should have the first time). Despite admitting this was a fault on their part they clearly have no idea what they are doing. Still not convinced the problem will be rectified and money reimbursed so more than likely will need to ring up again.
Their network is very good but it seems they don't have a clue when it comes to sorting out accounts.”
“Been with EE for over 15 years, went into store with his mobile phone in his name, and they’ve put it in my name, and joined the two number my number with his in my name? Why would they do that got to wait three months now Kyle at ee has been supportive but Jess was awful to deal with, as was Barbara in complaints , and the Blackpool store was hopeless they’ve made this mess I am paying for my fathers phone which I could be paying for ever he has always topped it up and he previously spoken with them, but they don’t understand his lisp, so for some reason they’ve put it in my name. Strange. Scam artists . Don’t sign any with them . Valued customer since orange and T-Mobile I will not be renewing my contract or purchasing a single item from ee again. What’s going to happen in three months time I am told it’s too late? I am basically paying for my phone and my fathers for ever! Don’t go with them extortionate prices aswell compared with Tesco and Vodaphone.”
“Been with EE ,T-Mobile ,Mercury 121 for the past 30 Years.!
Their Customer Service was Absolutely Brilliant those Days
Now After 30 Years with 2 Contracts in place ,they too £80 Extra from my Account from Normal Monthly Payments,
They are Telling me That The System has only Picked up That's after 3 and half Years one of the Contact has NO Calling Minutes on it and ONLY DATA!!!!
Why would we Lie!?
Why would we take a Contact with ONLY DATA and No Minutes with it?
Really Frustrated with this Behaviour and BAD Customer service, is like they Don't give a S....!Anymore?
Don't know if they will Contact me like they said Someone will Call Back?to Resolve situation.
PLEASE EE without your Customer you would not have a Job and Income.
And EE Bosses without your Customers you would not have a Buisness!”
“Avoi avoid. No customer service when they take your pac code. Stay with 02.
They say the uk has a housing crisis but brothels are on every corner. Business in the uk are quick to take your money from your account and the takes five days to give it back. They have even embed prostitute mentality in business worse then prostitutea”
“Please avoid this company. They are the biggest thieves ever. If you try to cancel your contract mid term, they charge you for the remaining tariff and handset. Their customer service is a complete joke. I hope this company losses so much money. Words have power”
“Ordered a phone paid a deposit they took my money told me it would be 2 days till dispatch and a message knowone bothered replying I spoke with EE know one can help”
“Absolutely furious with ee they are rubbish I moved home and had to transfer my address, the new router arrived there was no connection it took four engineers to visit over a course of three weeks to discover the router was faulty. They gave me a good Will gesture of unlimited data and asked me to call in a month to cancel otherwise it would be rolling contact when I called that said everything was good. Then they sent me startents that my acc was outstanding when I called they told me know it was all ok and then disconnected me two months later when I phoned to enquire about connection issues I was told I have not been paying my bill!!!! My direct debits to ee were in place and correct and being paid directly within no payment issues . But they simply disconnected me because the good will gesture they had given me was in fact showing as outstanding payments on my account !!! They do not know what the hell they are doing!!!! customer service is zero !!! Rude and not helpful . They Talk over you with their jargon none has a clue what is happening from one department to another.”
