“Just came over to company using pack code . Really happy with call centre as what I needed was done in 5 mins and I could fully under stand the person on the phone. unlike 3 company which I left took over 2 hours of phone calls to people that couldn't really understand me and vis versa. Not even started using my phone yet and already happy”
“Staff on the phones are always so pleasant and i feel they like to help you and give a little extra too ! Nothing is too much trouble and they never rush younoff the phone. Well done EE, more companys should be like yours and train their staff in the same way !”
“Recieved excellent service today at the Exeter branch by Jay. But the hero of the day had to be KAT. She had an extremely TRYING customer, but remained very calm & professional. She deserves a big pat on the back !!!!!”
“I recently went into our EE shop in Leek Staffs to upgrade my phone. I have always received excellent service from the staff here and this visit was no exception. As one of the older generation having a new phone to contend with can be quite daunting, but the customer assistant Sam made it a trouble free experience by patiently demonstrating the phone’s features to me, transferring the information from my old phone and making me feel totally at ease. She is very knowledgable and shows an aptitude for dealing with customers which leaves them completely satisfied when they go out of the shop,. She and the other staff at this shop are an asset to the company.”
“I have just spoken to Stacey on customer service and I have rarely come across such helpful and patient service with all the answers to my queries fully dealt with.”
“So delighted with EE staff .
One week trying to solve Virgin SIM problem. Spoke to Virgin/Apple/virgin -in store. Everyone different story. After dozens of phone calls and a week later EE chaps sorted. And I could understand what they were saying! Congratulations you guys. V professional and patient.”
“Excellent customer service, highly professional staff members. I got a very good deal phone and internet deal for my wife and I. I've been with EE for over 7 years now.”
“I visited your EE shop to have my phone upgraded today,. Your assistant (Nathan) was very helpful, and clearly explained the relevant details enabling me to arrange for my phone to have the upgrade.”
“Customer service was great i changed from bt after 30 years as i kept complaining i had a fault on the line
When i changed over EE sent me a text that said i had a fault and would send an engineer out
It took 2 days for EE to sort the line out that BT said there was nothing wrong
NOW IM CHANGING ALL MY FAMILY TO EE BROADBAND AND MOBILES WELL DONE
A VERY HAPPY EE CUSTOMER”
“Went into the EE shop in kilmarnock and from start to finish, the young fella who served us was very professional. One thing that stood out about him was his patience with two people who do not like change or new gadgets. Great service and really good at explaining everything. Thank you Martin for all your help, we very much appreciate it. No doubt we will be popping in if we get stuck with anything.”
“When into the Basildon EE store to upgrade our Samsung mobile phones . Saw a sales advisor called Jack, he was very helpful and explained the difference between the S9 and S9 plus. Went back through our EE package and explained our phone package. Jack was very personable polite and extremely helpful. Would recommend the EE Basildon store.”
“I was really sceptical about joining EE when I was first looking for a new contract phone but I got offered a really good deal, a a top of the range Samsung smartphone which I requested so I thought I would give them a try . Wow !!!! I am so glad that I did. I had a little problem when I first joined but it got sorted out by a very nice customer service lady . She was so lovely and very very helpful. She sorted it out straight away and also gave me a free months off my contract paid. BRILLIANT . Really good company. I am really pleased that I chose EE and ignored what some people had told me. I will defiantly be staying with EE .”
“I have a sim only contract for myself and friend. Usual bill £20.
This time £160 !!
A company put me on transfer and it/I did not cancel. I contacted EE customer service, within now time the advisor checked and removed the call resulting in my normal bill of £20.
Thank you EE”
“Jess Thomas-Darlington Branch answered my call on a query i had concerning switching from monthly to pay as you go. She answered all my questions instantly and even give me some advice that i didn't know about. By the end of the conversation she went above and beyond my expectations. Superb job girl :)
Good job to the EE employment team for getting this lass on your squad.”
“I have been with other broadband company's talktalk and loads of others with all there promises talktalk are the worst I have been with avoid them at all costs I have the internet and the landline all week and weekend calls international calls with ee and it costs me £38.with the discount I get it for £23 pounds and it never rises and have given me a an extra on my mobile sim card contract for no cost at all but don't need it because I haven't got that type of phone so I cant fault them in any way have been with for 4years know and should be a sky full of stars from a very pleased Charles best”
“I called regards to a inquiry related to a tariff package which I could not change from the phone, called EE and it was nice to speak with an agent, he was very helpful and transfered me to the technical team they sorted the issue out straight away and changed the package even when I was holding on to get through they kept me updated are all times, good service.”
“I had bill problems which i have been charged wrong for the second time. i have been missed advised again for more times. I was so upset and wanted to raise a complaint but thanks to Tim from billing team he helped me understand more. I wish EE advises should be more like him. FYI - EE could you please listen to the call with i had with Tim from billing team, he was so helpful. after listen to the call i will expect a callback!”
