“The EE store in Stratford is absolutely disgraceful. Twice I have gone in there to purchase a new phone and they have miss sold me each time. Telling me insurance will be £5 a month then on my bill it appears as £14.99. Selling me an Apple Watch £8 a month when in fact it’s a 2 year contract of £20 that I cannot cancel. Awful store. Unless you want to be conned don’t use this store. EE on the phone themselves are very helpful, but the Stratford Store is awful.”
“Never had an issue with the mobile contract, have been with them for many years (Over a decade)
Customer service has always been on point. Recently joined them with the broadband service, they’ve always been very helpful and tried their best to rectify any issues I may have.”
“I ordered online new contract phone. First i got email second day that my bank declined payment. Payment went trought. i payed by phone second time. Monday got letter that i need ti show my id in shop and then i will get item. I showed my ID. And it was not accept by EE. Im traveling with my ID in Europ without any problems, opened bank account, did NIN, passed all checks with this ID, but no.... EE cant prove that is my id document.... Then was tired to play with them and canceled order. 10 days and no refund for 60 pounds for nothing. They are thefts and scammers. If you want to loose moneys then is ok. Next day i got same phone and better contract on vodafe in 10 minutes in shop. and my ID was accepted without any problems.
EE, bring my moneys back...”
“They failed to cancel a contract phone that was never activated and charged for this for 5 years and only offered a 20 percent refund
Avoid them like the plague”
“Manager in EE Plymouth store was great, she helped me get my email all back from changing over from. IPhone to android & loosing all my data, stressed to the max as important emails needed, and this lady sorted my probs out in minutes after I was told they were lost & locked in my icloud, she saved the day Thank you so much, can't remember her name”
“Been with EE for a very long time, called EE on multiple occasions for various issues, however today I phone and spoke to Mark. This gentleman took the time to listen and have a real good laugh as well as resolve my situation that I was having. There are not many people left that take time out of their day to have a real conversation with you. I thank you for that, made my day so much better. Mark you deserve employee of the month!! Thank you so much, I recommend EE so much especially for the customer care they have!!”
“Cannot recommend EE enough!
I’ve been with them since day one and before that orange.
Every time I’ve rang I’ve got through to someone within the UK
Which A. Is providing jobs in the UK 👌🏼 and B. Means they can understand my terrible English
And no matter what my enquiry they are always so helpful and go above and beyond to ensure I’m satisfied
Only read on for specific named cases:
Home Broadband
Due to an error made by a BT engineer not EE my broadband took a few weeks to connect and prior to that had no service at all
They sent me a sim router and kept topping up my data for free and reimbursed me for the time I wasn’t connected
Then when I did finally get connected (through no fault of their own but heavily compensated by them) the service was intermittent - again it is believed to be BT’s fault
After a couple of engineer visits the issue was resolved and again reimbursed for the time during faulty service
Then I moved house and tried to take EE broadband with me unable to supply at new address and sent a voucher as a gesture of goodwill
Phone:
While abroad on a couple of occasions last year i connected to the internet on a couple of the days but some reason it connected me every day despite me turning off data roaming
Now I could easily have been making this up but EE were most reasonable and agreed to go halves with me on the roaming charges
Very good of them
Finally sim only:
I took out a plan for my car a few months back as Audi advised with a SIM card I can park my car using my phone track my car and log miles and journeys etc
Turns out these features are not available in the UK yet only in countries such as America took a while for myself and audi to realise this in which time I’d exceeded my 14 day cooling off I just accepted this as a mistake and I’d pay the price for the next year or so
Well today EE rang me to ensure I was on the best deal and see if I needed any other products etc
So I asked if they could possibly do anything about the SIM only I’m not really using, I mean it’s connected to my car and does update my sat nav with traffic data and tell me the weather forecast and give me train and plane delays oh and give me google maps but non of which I’d really pay £10PCM for
Now fully expecting the answer to be no, the guy said he’d speak to his superior
Came back and to my amazement agreed to cancel the plan
Now, many grumble about EE saying they’re the most expensive
You get what you pay for
Most expensive because they have the widest coverage and in my opinion the best customer service
10/10
Hats off to you
Thank you once again”
“Monopoly at it's best
I would not give EE not even a one star.
I have been with EE for over 10 years and during this time I did not have the opportunity to read these awful reviews about this company. I made the mistake of renewing my contract with this horrible company over their store in Colchester. I been told that I would not be able to cancel my contract within 4 hours of purchase as I bought the phone over the shop. Now after less than 30 days of purchase, the phone screen flickers. I have contacted EE and they mentioned that I would have to take my phone to the point of sale. I have mentioned to them that I do not have time as I am fairly busy (commuter 14 hours day) and is there a way that I could send the phone over the mail and to get a replacement. I feel like I am stuck with the company that is no longer cares about its customer.
On top it off, I have been getting nuisance calls for the current number. I have asked EE if it is possible have the current number as pay as you go as I need these for verification for other services like (google) and then change the current number. EE suggested that they will not be able to do this and one of the representative mentioned that I would be able to do this by terminating my current contract and taking up a new one. The representative did not mention early termination of contract fee and I couldn't afford paying two line rentals for a month that day. I said I will comeback to it. I called them up a month later and asked if I could do this and the new representative informed me that I would have to pay 700£ early termination fee. I wasn't informed of this our earlier calls. I do feel like EE's customer service is not very well informed and they make the situation worse.
After this experience with EE, it is certain that EE does not care about it's customers and believes that by having a faster service would solve the problem. If your solution to retaining customers is having a 5g network, then I am truly sorry, no customer wants to be abused by EE for a faster network.
Piece of advice for the executive team, your customers are your boss and having a good product does not mean they would have to put up with being treated badly. On top it all EE is not considered about it's Customer service team as I can imagine there will be many unsatisfied customers such as myself. EE is one of the largest network provider in the UK and it's certain that EE is arrogant and treating customers badly.
For instance I upgraded from 21£ 10GB sim only per month contract to 39£ 4GB data. I been told by the customer service that I am paying 480£ towards the phone and the rest towards the service.
So
(39 * 24) = 936
936 - 480 = 456
456 ÷ 24 = 19£ per month
So for sim only contract for extra 2£ one gets 6GB of data. When I bought the phone over the store, the sales assistant mentioned that the phone costs about 700£. I did not intend to buy the google pixel 3. From my understanding that I would be paying the down cost of 700£ for the phone.
39 * 24 = 936
936 - 739 (checked online retail price) = 197£
197÷ 24 = 8.2£
As you can imagine my frustration with the deal and I am not allowed to cancel it. I mean even marriages can be nullified but one cannot cancel a contract within 4 hours… we do live in a strange world.
I would not pay the executive team at the top even the basic minimum pay. Why you may ask, they are not listening to their customers and adapting to changing world. So EE does not deserve my money after these 2 years.”
“Potential customers AVOID! I allowed myself to be persuaded to sign up for tv, broadband and phone at a time when I was experiencing problems with my current provider. Just five days before the switch they cancelled my order without any explanation or apology. I had paid no money but at this late stage I will not be able to get another provider in time and therefore will be without tv or broadband for some time. Thanks for nothing EE.”
“having got a new sim i needed to top up and rushed into the houndshill blackpool store with 5 mins to go to closing, nabil was brilliant and came straight over to help, and made sure the numbers on the sim worked and put credit on the sim as well taking him over his finishing time, his patience with an oap was brilliant and a credit to the younger generation thank you again nabilyour help was appreciated”
“Dishonest customer service
Dishonest customer service, asked them to listen to a call and they conveniently can only find a previous call from 6 weeks prior that backs them up, basically picking and choosing what evidence they want to consider, I clearly clarified when I should leave with no extra charges and was told I was out of contract on 2 phone lines so could leave with no penalty and was advised I could leave straight away and got charged early termination on both contracts, after 15years with tmobile and switched to ee when they got bought out and that is what you get, I will never go back to ee”
“I Feel I must share this because I can’t with any good conscience see other people suffer the same treatment by @EE has I have done so over the last 5 months
Has many of you are aware, I Have had long ongoing issues with @EE
In March 2018, I was originally sold a max plan annual upgrade and was billed accordingly for it £68 Per Month.
In December 2018, I Noticed that my @EE wasn’t showing has an annual upgrade,
I Challenged this I was then told it wasn't an annual upgrade In December 2018. Then told it was an annual upgrade in January 2019 to then be told again in Early February 2019 it wasn't An Annual Upgrade,
Eventually, I thought my we had got this sorted out in Late February 2019
We were told Annual upgrade had been added to our Account,
I then find out that the so-called annual upgrade without penalty as a £250 penalty, so that then begs the question why have I been paying an enhanced tariff for an annual upgrade anytime without penalty that I clearly don't have. It also appears that my price plan would after remain at £68 (So no ability to alter price plan)
We were then advised at the beginning of April 19 that for me to get a further resolution to the thing I was actually sold, we would lose our amendment of the Annual upgrade that had been put back on our account due to the original error by the CSA Staff.
So basically to get a solution go back to where I started in December 2018,
I have been advised not only would this violate the misrepresentation act 1967, but it’s also asking close to the wind on the sales of goods act 1979 and the consumer act 2015.
We have been customers of One2One, T-Mobile, @EE For many years and I have never been treated like this before. It seems to have got very bad since @BT_UK Bought @EE
Then on 29th April 2019, The Annual Upgrade half offer was removed from our account, leaving me paying £68 a month for an annual upgrade that I do not have!!
So whichever way you look at it, I am a minimum of £490 and a maximum of £866 out of Pocket as a result of @EE Actions.
So the Options Laid before me are,
1) Continue to pay an enhanced payment for an Annual Upgrade I Haven't Got.
2) Pay £250 for an Annual Upgrade, I'm supposed to have without penalty. (I would call 250 a big Penalty)
3) Pay £626 to cancel the contract I was originally miss-sold.
4) Do Noting whilst Mar 20 at a cost of over £600 to myself.
5) I Petition, A County court Judge to strike the Contract.
So we are at a point where I have no other option but to petition a Judge on this matter.
So, I have got 276 days until my @EE Contract Ends. And I'm going to spend every day telling my thousands of followers on Social media why they should “NOT” use this company.
I will also be filing a complaint about @EE with @Ofcom because in all my years I have never been treated this bad by anyone and that is saying something.
@bt_uk you are the Parent Company of @EE doesn’t seem to want to address issues either
It really is an Occam's razor Situation. It's quite clear that @EE miss-sold the package and they know this. They just seem to be willing to do anything other than correct their mistakes.
I Just want to take this time to advise you all, under no circumstances whatsoever do “NOT” Use @EE The CSA acted Immorally and proceeded with extreme prejudice to achieve their stated aim of a sale at any cost, even if that meant lying directly to me.
They will mislead you, miss-sell you a package, trap you inside something they didn’t actually sell you And this as all happened under @MarcAllera watch!!
It’s no wonder they are losing Customers”
“EE is the worst company and customer service in the world.I m upgrade my phone,make deal for s10 and i ask them eveything again after deal and they answer positive,next day they send me s10e and + on wrong address.”
“My landline and broadband went down in Kinmel Bay North Wales, so I contacted EE on my mobile.
They were straight onto Open Reach who found the fault and told me it would take 4 days to repair. This was done in two stages. 1 outside line then line into the house. The man who did the inside wiring from Open Reach (Will Williams) was brilliant and very helpful. He gave me several tips and the phone and broadband are working better than they have ever done. I was told to contact EE by friends to get compensation for loss of use of Phone and Broadband. I finally did this after worrying I would be belittled by EE. But nothing could have been further from the truth.
I spoke to a Gentleman in Ireland who was by far the best person I have talked to on the phone when making inquiries. And then he passed me onto a Lady (ELAINE) who was also Brilliant, gave me all the things I wanted to know. I wish all personal who answer calls were like these people. Life would be a lot better.”
“sadly orange customers that have been drafted over are not helped at all. all i want is to speak to customer services and cannot. permutations just too difficult. WHAT am i supposed to press?? WHY is it so difficult. Simply dreadful. 12 years loyalty to orange and been sold off to goodness knows what”
