“The company has no regards for their loyal customers and doesn't treat them like a good customer or friend for that matter to keep them. They treat their loyal customers exactly the same as new customers.... There should be difference between new and loyal customers.
As one of their customer services mentioned to me the company doesn't care coz if i leave they are not gonna lose as there would be another customer joining them.
I wish i wasn't as loyal to them.... I feel so disappointed and betrayed.”
“I'm not one to bad mouth and over the years I couldn't fault EE well orange when I got my first ever contract many moons ago ! š . Sadly to say this will be my last contract with the company due to absorbent prices and poor service .. well poor is an understatement?! It's only been over the last 2-3 years and it seems to be getting progressively worse with constant mast repairs and abysmal phone signal/ network speeds. Even the advisors try to shun you off saying everything is fine with your device when it's clearly not and for a contract that is nearly Ā£100 a month you should be getting the best of the best which in total honesty has just left me feeling deflated as a long term customer . Any one new to EE id think twice and try 3 or O2 where I'll be going next š”
“JUST LOOK AT YOUR REVIEWS THEY ARE SO BAD I DINT LOOK UP EES REVIEWS WHEN I TOOK OUT 3 CONTRACTS WITH THEM THEY HAVE JUST GAVE ME SO MUCH STRESS IM FED UP WITH THEY COSTUMER SERVICE IS SO POOR THEY HAVE MADE ME FEEL SO SAD AND DOWN”
“Received note from BT that my mobile contract was up for renewal - their website had nothing but circular links then suddenly a link to EE their partner provider. EE website is quite probably the worst web experience I have had. Logged into my account but no access to any details, no access to any of the links, circles back to home page and default seems to be 'call customer helpline. No thank you. Closing account and moving to someone who actually does customer support”
“literally just the most insane method of topping up and adding credit and starting a new pack. I wish I understood it enough to adequately review how ridiculous it is but I canāt. Feels like I just have to text the most random and unintuitive series of all caps words to their phone number a million times and then eventually I get lucky and they put data on my account.”
“Theyāre increased my bills from Ā£83 up to Ā£91 and now up to Ā£104. All they could do was writing a complain for me, which didnāt happen because a few days later I received a message that I didnāt contact them so they closed my case. My contract ends in September and my and 3 my relatives resigning and go to the competition. Ee, my advice- have some respect for your loyal customers!”
“I have been an EE customer since they merged T Mobile and Orange together, prior I was with T Mobile. I signed a new contract 3 months ago for Ā£53. Without any warning my bill has increased to Ā£61.30. There is no customer loyalty with EE and no help given other than, and I quote. "Don't pay your bill, go into debt and set up collection for 6 months, then your payments will resume to what they were." WHAT KIND OF ADVICE OR HELP IS THAT? Absolutely disgusted with EE and the attitude of the adviser. I will be telling others to avoid EE and end their contracts with them, as for me, I can't wait to get rid, gone from the best to the worst mobile phone company.”
“The EE app and website are awful, everything is directed to the website and app that constantly logs out even with biometrics. Even following the password reset, when I know I have the right details to log in, is painful. To the point where I want to change supplier. I've been a customer of EE since it was owned by Orange. I don't want to be a customer anymore. Avoid at all costs, the customer service is BT standard which means its really bad, they don't care about you as a customer and just rely on you not having much choice. Every costumer experience is awful, but particularly using their online tools. I don't know how they make it such a painful experience, even checking data usage is often met with an error message.”
“I was told that our original numbers would be in use with EE within 24 hours. 4 days later still no joy. I can't even log in to the EE app or see my account on line. But guess what - they already have taken the first payment from my account!!!!!!”
“Paying for mobile dater that donāt even work and get mugged of my all different people I pay loads of money on 6 contacts and all I get there not anything we can do to help I will be take all my stuff over to 02 bye the end of next week š””
“Their broadband is nice when it decides to work. Key word being decides. Every Saturday, it keeps disconnecting on numerous occasions. Currently writing this on mobile data after 6 hours of the broadband not wanting to work.”
“I went into your Basildon shop for help with my oppo phone absolutely rediculous about as helpful as a kick up the butt I've been an EE customer a long time a joke”
“Absolutely fuming. Had a contract for 2 years and paid it off fully. They have continued to charge me outside of my contract full pay for just mobile/text/data. They are charging me Ā£68 a month for this when with my new provider they are charging me Ā£5:15. Even though my contract had finished and I have changed my provider they are charging me a fine of about Ā£200 for something outside of my contract and for something I havenāt even used or agreeded to. When people are already stuggling with money I think this is absolutely disgraceful. Will NEVER GO BACK AGAIN.”
“Over-charge on numerous bills. 30% increase on line rental after 2.5 months of contract (apparently that's CPI rate - when its not for other companies)
No signal approx 70%of the time - (people often ring our landline if at home or WiFi when out as can't get through).
Tried to cancel approx 2 weeks after received phone purchase due to issues but not allowed. Brought 2 - separate contracts & both people having same issues..
Refused to send free Samsung chromebook as part of deal to 1 person (2nd received).
EE customer service denies everything”
“I upgraded my plan to an new I-phone 14 pro, well tried to anyway. I placed the order, paid the up front cost and received an order confirmation. After a day I received no communication so I started an online chat with customer services. To my surprise I was told there was no order, I emailed evidence of the order to which they then replied there was no payment. I then sent evidence of the payment which they wouldn't acknowledge and said there was no order and the payment would be returned to me in 7 days. They then started to place the order for me manually at which point they said I must pay the early upgrade fee, despite on the website everything saying Ā£0 upgrade fee, despite my pervious order being placed with no upgrade fee. Customer services were extremely adamant that this must be paid even though its all over their website that there is no fee. Its nothing other than false advertising to goad customers into paying more, not only am I down Ā£50 but also been left with out a phone over the weekend with absolutely no care from EE customer services. I have wasted 3 hours of my life trying to sort this and ended up ordering a new phone from Vodaphone with no issues. Unfortunately I have never experienced something this bad and will be reporting them to trading standards, not only has customer service been extremely badly but this is false advertising and fraud. I will never use EE again.”
“I'd leave a 0 after yesterday's conversation with a call rep! Phoned for some assistance after a recent update left my phone pretty much knackered. It had already been confirmed it was in fact the update that caused the problem, but the customer service rep told me it wasn't the update, that I should just go buy another phone until my upgrade is due in a couple of months. I pointed out why should I oay for another phone while I'm paying a ridiculous amount for a non working phone? Got told abruptly not their problem. Crappie service crappie company. Been with them 6 years first time I've had an issue won't be going there again”
“The worst company. all contracts terminated immediately. they cheat you and play with your bill. EVEN ASDA mobile is better than you. "extra charges" for nothing. ridiculous! never again. From where are my āextra chargesā coming, if I havenāt used my number? Why do I have to pay for the whole month a bill, when I canāt use my mobile phone for the month? Furthermore Is it legally to terminate within a 14 days the contract and getting charged for it? 2 years EE , two years full of headache. Please AVOID.”
