Name: EEC Home Improvements
Address: 140 Norwood Road, Southport
Rating: 4.61

“After several Quotes from different companies we chose EEC Home improvements which proved to be the right one. From start to finish everyone at EEC were so pleasant and helpful. The solar panels were fitted in one day by two great workmen who explained everything I asked. Then we had calls from EEC making sure we were happy with everything. All in all a great experience at a very competitive price. Thanks to EEC Home improvements from Dave and Lorraine.”

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Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. We will also pass your review onto the staff named to ensure they keep up the good work. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“We have had our panels for just over a month now and they are doing everything we were promised. From the first sales presentation to the installation all the staff were friendly, professional and patient with all our questions and concerns. From Kevin the sales person to Emlyn and Pete the installers everything went like clockwork. The installation on a gloomy cold day went without a hitch and we were consulted at every stage. We now have solar panels with all the electrical devices in the places most convenient to us. This was not the cheapest we were quoted but we felt confident that this company was upfront and truthful with us. There were no hidden expenses and we would recommend their services to anyone wanting to install solar panels. Also big thank you to the back up office staff for getting all the paper work processed to enable us to get the higher tariff before Christmas. The whole team at EEC worked as one unit, unusual in this day and age.”

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Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. We will also pass your review onto the staff named to ensure they keep up the good work. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“The outfit seems professional enough and having had several firms out previously they seemed to know there facts. Installation happened quite quickly and you are asked to assess their work and tidiness on completion. My installation was done by what I believe to be an experienced electrician but not so experienced roofers. Having initially felt fairly happy in the cold light of day I found a tile was lifted and lots of rubbish blown all around the outside of my house. With the bad weather I cleared my gutter and also found fittings and a cigarette lighter. I complained about the tile and twice someone should have come out but no one has as yet, that was 5 week's ago. So in essence I cannot recommend them. If they do however actually rectify their shortfalls then I would have to say use them and change this assessment somewhat. Be really critical in their work and if it's dark tell them you are not happy to except their work.”

Helpful Report

Posted 9 years ago

Dear Mr & Mrs Yeates, Thank you for taking the time to submit a review. We are deeply sorry to hear there was an aspect in your installation in which you were unhappy with. We work with reviews.co.uk in order to improve our business by receiving feedback from customers, it is essential we use our customers feedback in order to improve our business. In light of this i have passed your review to our customer service department and installations manager. Once again thank you for taking the time to write this review and a member of EEC will contact you at some point today. Kind Regards The EEC Review Team

Posted 9 years ago

“I was impressed with the sales approach by Jamie Shevlin who brought a trainee with him.All very clear and concise.The installation was completed on 12/12/14 with Dave Soanes the electrician and Rick Carney who sorted the panels and inverter etc.We had to move the flue to the other side of the roof to avoid any shadowing.This was completed by the plumber,Carl Liddle,All of these individuals are excellent professionals and a credit to the company. Numerous support staff in Southport either ring and confirm every next stage and there are follow up letters along the way also confirming how to deal with your energy company for the feed-in tariff. This enabled us to have our feed-in tariff from 18/12/14 despite British Gas instructions on issues can take upto 28 days! I have run salesteams all over the country and I would buy from this company again.”

Helpful Report

Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. We will also pass your review onto the staff named to ensure they keep up the good work. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“Communication was superb. Informative from start to finish and no pressure to sign a contract. When an unforeseen problem arose it was dealt with speedily and to my satisfaction. They did what they promised. Very professional.”

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Posted 9 years ago

“Installers arrived promptly and immediately set to work. They were very polite and worked continuously without a break until the installation was complete. They cleared up behind themselves and left every thing tidy. Office staff have subsequently rung to check every thing was ok. Whenever I have called the office with a query the staff have been very helpful”

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Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“The salesman wasn't pushy. The price was right, the installation smooth and communication with the company was excellent.”

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Posted 9 years ago

“From first enquirey to to final inspection brilliant Salesman 5 stars Fitters 5 stars After sales 5 stars Office 5 stars Excellent firm to deal with, if you would like good service this is the firm to use”

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Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“Very quick and efficient from start to finish. Very happy with the installation”

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Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“Very satisfied with the whole package.”

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Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“A speedy service from EEC Home Improvements - thanks!”

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Posted 9 years ago

Thank you for leaving EEC a 4* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“Sales-rep Jason very good..communications with office staff very good also Hannah was excelent and mandy exelent with her help filling the forms in .the two lads who caried out the work with the electrics and fitting the panels on the roof worked their socks off to get the job finished before dark were brilliant. Full marks to them.over all a very good job .thanks to every body. Alan & Dot Jones”

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Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“First class service with no pressure. Rep called told us the price then explained everything in detail with diagrams to the sun on our property (Sold) Fitters arrived at 0800 to start and completed by early afternoon, explained how to work all settings, cleaned up ,very professional. Thank you.”

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Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“Very impressed with the helpfulness of the whole thing from start to finish. Installation team were most efficient and very speedy. They didn't even need too many cups of coffee! They cleaned and tidied up well after them, with only one small black mark against them. This came to light after they had left in the shape of a small amount of damage to the airing cupboard door. I remember one of the fitters dropping his screwdriver out of the loft and making a lot of noise and can only think this is what caused it. I realise I should have mentioned it earlier, but the request for this review brought it back to me. Can only repeat that everyone from the initial visit by David McGuffie through head office staff to fitters were most friendly, helpful and efficient. By the way, I have already recommended your company to 2 people I know locally. Thank you”

Helpful Report

Posted 9 years ago

Dear Mr & Mrs Andrews, First of all thank you for leaving EEC a 5* Review, i have asked a member of the customer service department to contact you in relation to the issue raised in your review, they may have already contacted you. Last but not least if you are recommending people to EEC don't forget to take advantage of our £200 refund program available to customers. For every referral EEC receive from you who go onto purchase a solar PV system we will send you a cheque for £200. Please contact your advisor or any member of EEC on 01704 539300 for more information. Kind Regards EEC Home Improvements Review Team

Posted 9 years ago

“Well done all round --great job except the 2 men who removed the scaffolding --they mad a mess of the roof tiles and broke the Satellite reciver..they went away without telling me like cow boys workers and forgot to pick up bits of their gear ...”

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Posted 9 years ago

Dear Mr. Zaman, Happy New Year! Thank you for your review, i am sorry to hear you have experienced some issues with the scaffolding removers, i have passed your message onto the customer service department and i have asked them to contact you immediately. Kind Regards EEC Home Improvements Ltd

Posted 9 years ago

“They kept us informed all the way, helpfully answered every question, and kept all their promises.”

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Posted 9 years ago

Happy New Year! Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“Having chosen EEC Solar after considering other similar quotations I was not disappointed with my decision. The initial contact and survey with follow up during and after installation was very professional by all concerned. I am pleased with the installation and consider the investment worthwhile, having confidence that if I have any concerns I can contact the Company and be dealt with in an efficient and considerate manner.”

Helpful Report

Posted 9 years ago

Happy New Year! Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“Excellent service from start to completion The whole process was managed and carried out very efficiently No questions were left unanswered The initial agreement on the purchase was done with full cooperation The installation ran very smoothly The after service was excellent Fully recommended”

Helpful Report

Posted 9 years ago

Happy New Year! Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“Did what they said on the tin, apart for forgetting one item ,which I am expecting to be sent soon.”

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Posted 9 years ago

Happy New Year! Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. I will contact the customer service department to enquire about the missing part which you are waiting for. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“excellent service with smile. Right from sales to installation, all staff were very friendly, hard working, knowledgable and professional. We have recommended to nearly half a dozen people to contact you to get this products,which will benefit not only to them but also contribution toward the green environment Good work Regards Jai lala”

Helpful Report

Posted 9 years ago

Happy New Year! We see you have recommended some people, don't forget EEC offer a "Refer and Reward" scheme, please contact your advisor for more information on this brilliant scheme. Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. Kindest Regards, EEC Home Improvements

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

EEC Home Improvements Reviews