Name: EEC Home Improvements
Address: 140 Norwood Road, Southport
Rating: 4.61

“A very efficient company who were excellent in ALL aspects of the work involved. Their introduction to Solar Panels was very clear and in all stages of the work we were kept informed. The actual work carried out was all to time and just as explained originally. Their paperwork was also very thorough, and it needs to be in order to apply for the government grant - FIT. I even received help in filling in the forms for this. I can highly recommend this company which was also cheaper than other estimates received.”

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Posted 9 years ago

“Very pleasant, knowledgeable and helpful salesman. Installation was on time if a little longer than agreed because I wanted the inverter installed in a shed attached to my house and they had to return on a second day to complete. I was a little disappointed that the cables running from the loft to the shed were left surface mounted and not chased into the wall as agreed with the salesman. Overall I give the installation a rating of 8 out of 10 and I am completely happy with the performance of my panels.”

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Posted 9 years ago

“Have already given my views/opinions to your relevant team leaders. Mr. M.Heath.”

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Posted 9 years ago

“I have had several products from you over the years.. I have always found the sales people and the installers most efficient. The sales team have been attentive in their follow up, so that any problems( I havn't had any) or queries may be answered”

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Posted 9 years ago

“Very pleasant people to deal with, very attentive and good communication before and after installation. The only negative is that you have to do the Fit application yourself, most solar installation firms do this as standard. The fit application involves quite a few forms and some of it is in confusing legal type jargon.”

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Posted 9 years ago

“Very good service. Workers polite and helpful. Would certainly use this company again.”

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Posted 9 years ago

“All I can say is that everything they said would happen has! The installation was mess free and the installation team were hard working and efficient. I'd also like to thank Jamie from the sales team who was very professional and knowledable. He has kept in touch to ensure everything has gone to plan and has been helpful in answering questions and providing advise.”

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Posted 9 years ago

“Although very good,hard working installers,the finish on close inspection did not match the total outlay. To be specific,two outer walls were damaged which will require redecoration,some tiling was ill fitting and in one case under the sink a tile had cracked when fitting took place. The shower,which I was assured would not be affected when water was being used elsewhere,varies from freezing to burning the skin off your back. Not really impressed considering the outlay.”

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Posted 9 years ago

Dear Mr & Mrs. Theron, Thank you for your review. I am sorry to hear about this. On receiving your feedback, our Review Team carried out a full due diligence check of your customer record. We have checked all telephone recordings & all correspondence over the last 7 months. We cannot hear or find any logged concerns in relation to your wall, tiles or water issues. Please could you email your issues to info@eec-hi.co.uk so we can look into this matter for you and arrange for a plumber to check your water issue when we are next in the area. I am aware from our records that you discussed the layout of the job with our Installations Manager during the work. You did not raise any further concern during the telephone call that was undertaken once the work was completed and our Customer Services Department were unaware of any issues. We apologise for any inconvenience that you may have encountered but we have not had the information to deal with anything that you’ve posted online. I will arrange for a member of our Customer Services Department to contact you to discuss all the issues raised in order to resolve any remaining concerns. Again thank you for taking the time to review. Kind regards The EEC Review Team

Posted 9 years ago

“Very impressed with whole service, very professional in all aspects along with ensuring that I was happy with progress and the PV system at all times. Fitters were excellent. Highly recommended.”

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Posted 9 years ago

“Excellent, from the 1st initial phone call to the installation these people are always in contact checking that we are happy. Nothing but praise for the two mike's who installed the panels, extremely professional at all times. Had a problem filling in the form from my energy supplier so I phoned EEC and one of the girls walked us thru it, no problem!. we would use this company again for any future installations.”

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Posted 9 years ago

“Very good except.......there was NO warning information that FIT providers will only start the FIT from the day that they receive the application (not installation), which meant that I had at least 3 days of wasted generation!”

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Posted 9 years ago

“Excellent service all the way through from the first telephone contact to the completion of the installation. Cost of the panels and installation surprisingly reasonable with the peace of mind of a 20 year guarantee. I would recommend EEC not only for the solar panel installation but also the electrical work they performed, removing the old storage heaters and replacing with new models.”

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Posted 9 years ago

“I bought pv solar panels from this company after obtaining quotes from 2 others. EEC wasn't the cheapest, but it was the most professional and friendly company, happy to spend time explaining how it all worked and answering any further questions fully and promptly. The panels fitters were extremely quick and tidy, taking only 1/2 day to fit the panels on a challenging roof. I would definitely recommend using this company to anyone, indeed I did to my own brother in law.”

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Posted 9 years ago

“First class service from start to finish. I have no reservation recommending them.”

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Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. We will also pass your review onto the staff named to ensure they keep up the good work. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“just want to say how good this company is the staff on the phones are so well informed and keep you up dated plus the work done was very good but most of all if you need to take up any thing then ask for Mr Tim Hillman.He was so good and can answer any thing about the company. plus save money in the long run. so what are you waiting for give him a ring .”

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Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. We will also pass your review onto the staff named to ensure they keep up the good work. Kindest Regards, EEC Home Improvements

Posted 9 years ago

“EEC Solar were an excellent company to deal with. From the start of the project to put solar panels on my roof to the end, they were considerate and efficient. I always felt that my opinion was important to them and they listened to my suggestions. Even when the work was complete they assisted me with completing the paperwork for my service provider. The work was completed without any fuss and looks really professional. I would have no hesitation in recommending this company to anyone who is considering installing solar panels.”

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Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. If you do recommend anyone don't forget you can take advantage of our Recommend and Refer scheme which you can read about here http://www.eechomeimprovements.co.uk/recommend-refer/ Kindest Regards, EEC Home Improvements

Posted 9 years ago

“Excellent company! very very helpful,polite and nothing too much trouble,would recommend to all”

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Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. If you do recommend anyone don't forget you can take advantage of our Recommend and Refer scheme which you can read about here http://www.eechomeimprovements.co.uk/recommend-refer/ Kindest Regards, EEC Home Improvements

Posted 9 years ago

“The whole process from the initial visit was painless. The sales representative was courteous, knowledgeable and professional. The installers were excellent. The finished job looks amazing and has drawn comments from neighbours. The office have followed up the finished job. From a highly satisfied customer”

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Posted 9 years ago

“The actual job took a day longer than was agreed another roofer should of been used other than that the after sales is great and help was always available we are very please with the result and the company and would recommend them to our friends .”

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Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. If you do recommend anyone don't forget you can take advantage of our Recommend and Refer scheme which you can read about here http://www.eechomeimprovements.co.uk/recommend-refer/ Kindest Regards, EEC Home Improvements

Posted 9 years ago

“I would recommend EEC for Solar installation to anyone who is looking into adding Solar panels. Good first impression with the surveyor, plenty of support from the office staff, the two installers were efficient & tidy with a aim to please work ethic. After completion the EEC team made several courtesy calls checking all was satisfactory. If you want good service & support i would recommend using EEC. Mr P Stears”

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Posted 9 years ago

Thank you for leaving EEC a 5* review, our customer feedback is essential to improving our business. We hope you consider us again for any future work you may undertake. If you do recommend anyone don't forget you can take advantage of our Recommend and Refer scheme which you can read about here http://www.eechomeimprovements.co.uk/recommend-refer/ Kindest Regards, EEC Home Improvements

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

EEC Home Improvements Reviews