Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.07

4.1 Rating 592 Reviews

74 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 28th February 2022

Freddie Chong

Eezee Pte Ltd 5 star review on 7th February 2022

Anonymous

Eezee Pte Ltd 5 star review on 26th January 2022

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Eezee Pte Ltd 5 star review on 2nd January 2022

Phan Bunthoeun (E-Power House Co Ltd)

Eezee Pte Ltd 5 star review on 30th September 2021

Yuanita (PT BINTANG ANUGRAH SAMUELRENO)

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of the items only have one line description. Would be better if a complete technical description would be included.”

Helpful Report

Posted 3 years ago

Hi Joefrey, Thank you for your kind review. I will share your review with my team and we will look into it to make it possible for all our buyer. If you would like to share more regards to your review, you may always drop me an email - sue.yusro@eezee.com.sg. Look forward to more of your support thru Eezee. Have a great day and stay safe always. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Good service 👍”

Helpful Report

Posted 3 years ago

Dear Sankar, Thank you for your golden thumbs up. We are happy to hear that you have an excellent experience with Eezee. Do hope to see more of your support thru Eezee. Meantime, have a good day and week ahead! Take care and stay safe. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“First purchase we got duplicate payment, pls improve, till now refund has yet be seen. Any free delivery if hit certain amount? Pls advise”

Helpful Report

Posted 3 years ago

Hi Judy, Thank you for your kind review. We apologized with regards to the error encounter. Understood our Account is handling your issue and we will refund you within these couple of days. Should you not hear anything from account these couple of days, do drop a note to me - Sue.yusro@eezee.com.sg. Take care and stay safe! Your sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Slow delivery date for 2 boxes of mask order, slow email reply. Stocks not up to date on website.”

Helpful Report

Posted 3 years ago

Dear Ming Hui, Thank you for your kind review. We are extremely sorry to hear about the delay you are surfacing. We are working hard to upgrade our system for our client best experience with Eezee. We hope to see more of your support soon too! Meantime, should you have other view or opinion you would like to share with us, feel free to drop me an email @ Sue.yusro@eezee.com.sg. I will be always happy to assist you. Your sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“bought a coin sorter machine which can separate the old and new coins. however, was informed that it is out of stock and asked if we would like to take another model which cannot sort old coins. we agreed since we handle mostly new coins. However, machine is not usable with new coins instead of old coins. Been trying to settle for more than 1 week but issue still not settled.”

Helpful Report

Posted 3 years ago

Dear Eunice, Thank you for your product review. We apologized that you are not getting the best experience from Eezee. As spoken earlier, we are looking into this issue and shall revert to you soonest. Moving forward, we hope to see your support again! Yours sincerely, Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Fast response and on time delivery.”

Helpful Report

Posted 3 years ago

Hi Jia Ling, Thank you for the 4 stars award. Still missing the additional star from you and we hope the more you purchase from us, you will get great experience to award us the additional star. We look forward to more of your support. Have a great day ahead. Take care and stay safe always. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“My item was as stated on the website, well-packaged and came really quick. Thank you!”

Helpful Report

Posted 3 years ago

Hi Anne, Thank you for your 5 stars. We are so glad you have a wonderful experience. We look forward to more of your support. Have a great day and week ahead! Yours sincerely, Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Base on my last 3 months experience, wrong item EEZEE source compare to item I am required, cancelling of PO due to item stock out, wrong item deliver to my store, price expensive compare to other seller, too little item information and photos, low photo qualities. kind of time wasting.”

Helpful Report

Posted 3 years ago

Good Day Mr Ong, We would like to extend to you our most sincere apologies regarding the recent issues with your orders. Our key account team is looking into the issue and working on improvement strategy. We do hope to see you soon onboarding onto Eezee platform. Have a great day ahead! Stay safe and take care. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“I have bought from Eezee twice but both times requires top up of the difference and this is not a very good way to trade and for a trading platform, this is not a very transparent way to deal with customers. For other platforms, once the price advertised, no matter whatever the reason, it should be honored as per advertised or shown on the website and not coming back to the customer to inform them that the price was for old stocks or whatsoever reasons. Even if it is old stock price, it is either Eezee should take down the advertisement or should bear the difference. There is also experience of delivery fee was extremely high and that had caught me off guard which I have to cancel the order.”

Helpful Report

Posted 3 years ago

Good Day Marion, We appreciate your kind feedback and we are currently in the midst of upgrading our system ensuring that all new price list and product are features in the online catalogue. Regards to the price issue, you may drop me an email to sue.yusro@eezee.com.sg, we may assist you further. Thank you once again for your support to Eezee.com, we look forward to hear from you soon. Your Sincerely, Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“1. Some of the item already no longer importing but still able to proceed from website.. which means not updated, suggest that must update the website item time to time... 2. transport charges.. suggest that should charge 1 trip for all the items (make in 1 order) instead of multiple transport charges incurred..”

Helpful Report

Posted 3 years ago

Dear Mr JJ Ong, Thank you for your kind comments. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Not responsible! Emphasised that I require single phase with 13amp! However, I still receive the item that require 15amp! Emailed Rinjani on 28th Jun but did not get any response till I called her! No news from thereafter! Called her again on 2nd July and promise a call back on the same day! Disappointment again as no call from your company! Bad experience, bad attitude!!!”

Helpful Report

Posted 3 years ago

Dear Mr Ng, We are sorry that your experience at Eezee.com didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at [sue.yusro@eezee.com.sg]. Again, thank you for your feedback! Yours sincerely, Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Good price. Received as per advertised.”

Helpful Report

Posted 3 years ago

Dear Amrun, Thank you for the 5 stars review. We are so glad to hear that you had a wonderful experience with Eezee. We do look forward to more of your support. Have a great wonderful day ahead! Take care & stay safe Your Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“overall purchase experience is ok except the delivery. receive a call that item will schedule to deliver on Thursday but somehow it deliver on Wednesday. the delivery man mention there is no contact number on the parcel and he become impatient when he has spend 30 min at the guard house trying to deliver the item.”

Helpful Report

Posted 3 years ago

Dear Mr Lim, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Eezee is always good in terms of supporting the Shell's request.”

Helpful Report

Posted 3 years ago

Dear Ariel, Thank you for the 5 Star review. We look forward to more support from your team in Shell. Stay safe and take care. Yours Sincerely Sue Yusro Sr Client Service Manager

Posted 3 years ago

“it was superb smooth,”

Helpful Report

Posted 3 years ago

Dear Sir, Thank you for your 5 stars. We are delightful to hear that you had a wonderful experience with Eezee. We look forward to more of your kind support. Take care and stay safe always. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“An easy to use platform , some items that can be improved further are the range of products available , the search functionality and ensuring the items not available are being listed as unavailable or out of stock etc ( encountered a case where I was allowed to order and vendor reverted that the product is not available and is discontinued )”

Helpful Report

Posted 3 years ago

Dear Jaikumar, Thank you for the 4-stars and review. So glad that you had a really good experience with our team. Looking forward to support your next purchase. Kind Regards Sue Yusro Sr Client Service Manager

Posted 3 years ago

“Bought a temperature scanner recently. Delivery was prompt with updates but delivery was short of the tripod stand. Though rectified thereafter but the initial experience was definitely below expectations.”

Helpful Report

Posted 3 years ago

Dear CS Yao, Sorry to hear about your experience. We will take this seriously and look into improving our delivery service. We really appreciate you taking time out to help us improve. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Hi Good morning! The staff were courteous, patience and helpful.”

Helpful Report

Posted 3 years ago

Dear Ms Rosalyn Yeo, Thank you for the 4-stars and review. So glad that you had a really good experience with our team. Looking forward to support your next purchase. Kind Regards Sue Yusro Sr Client Service Manager

Posted 3 years ago

“My first experience was unfortunately very bad. I bought 2 simple items that were later confirmed as “out of stock”. I was then recommended 2 other options which I was not sure if were compatible or not. The Eezee team then had to contact the supplier to confirm that, which took almost a week. Finally after various emails and phone calls I was able to define which product had to be bought and pay the difference. The whole process took 2 weeks….I had a leakage to fix so certainly expected to have this sorted within a few days. Sharing this hopefully as constructive feedback. For the time being I would honestly not use the site anymore.”

Helpful Report

Posted 3 years ago

Dear Mr Bruno Massote, Sorry to hear about your experience. We will take this seriously and look into improving our delivery service. We really appreciate you taking time out to help us improve. Kind Regards Sue Yusro Sr Client Service Manager

Posted 3 years ago

“To have a better control of the delivery schedule. The driver should call the end user before delivery or the end user should be able to check with the driver the time schedule for delivery. I understand from the driver that this is not possible because he does not have the contact no. of the client.”

Helpful Report

Posted 3 years ago

Dear Mr David Lye, Sorry to hear about your experience. We will take this seriously and look into improving our delivery service. We really appreciate you taking time out to help us improve. Kind Regards Sue Yusro Sr Client Service Manager

Posted 3 years ago

Eezee Pte Ltd is rated 4.1 based on 592 reviews