Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.06

4.1 Rating 621 Reviews

73 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 621 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 13th February 2025

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many Items price went up...example anti skid sticker from $40 went up to $60. not many can be find easily. many items need to support with external suppliers. price compare cannot use local online..very disappointed. some price reflected on the website cannot be use end up with higher price. items can be found in Shoppee and lazada but not shoppee.. feel stress and disappointed with online...”

Helpful Report

Posted 2 years ago

Dear Gerald, We highly appreciate you taking the time to share your feedback. We sincerely apologize for the inconvenience caused and acknowledge that pricing has been always a challenge due to the raw material increment. However, we always strive to provide the customers with the best offer we can share. Have a pleasant day ahead & stay safe. Regards, Eezee Customer Success Team

Posted 2 years ago

“Our Order is a very small order and a standard item (Jumbo Toilet). This is our 3rd time ordering. 1 clause we do not understand is that we were prompted to highlight where is the location of the items required to be (which is at 2nd level) when your driver came they will just leave it at Ground Level claiming that he is just 1 person unable to fulfill this task (Carry to 2nd Level). 3rd time at loss on how to response except to just ask him to put it at Ground Level under shelter which he did (right under the rim of the shelter). Thank you.”

Helpful Report

Posted 2 years ago

Hi Ms. Ace, We are sorry to hear about your experience. Since we work with third parties on delivery, the delivery will be strict to the request provided on the address note you shared. As much as we can, we always want to deliver a delightful experience to our customers. Hence, if you have a special request, do not hesitate to contact our Customer Success. We will be more than happy to assist you accordingly. Thank you & stay safe. Regards, Eezee Customer Success Team

Posted 2 years ago

“Supplier took their own sweet time to deliver the item to us. Ordered on 20 July 2022. Expected to receive after 2 weeks as agreed during purchase. Received the item on 07 Sep 2022.”

Helpful Report

Posted 2 years ago

Dear Alvin, Thank you for taking my call and appreciate you sharing your experience with us. We apologize for the delay caused, we did our best and have been following up with our supplier to speed things up. We take this feedback seriously and will ensure a much smoother delivery in the future. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“quotation takes too long to reply usually takes more than 3 days to revert”

Helpful Report

Posted 2 years ago

Dear Joanne, Thank you for sharing your experience with us and we apologize for any inconvenience caused. We checked your most recent ticket and was able to see same-day resolution from the assigned Customer Success agent hence, we further looked into past tickets and saw a window of 3-4 working days of turnaround time. With this, we will ensure that we will stay in touch with our dear customers despite not having any updates from our suppliers to keep you updated. Sometimes, our suppliers also experience bulk requests hence, this results to slower response from their side and we appreciate you bringing this to us. We highly value your feedback and we're working towards our suppliers for a much faster and smoother turnaround time for quotation requests. Rest assured, we will do our best to follow-up and give you the requested information much faster in the future. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 2 years ago

“customer service only replied my colleague email and ignore my email. After place order, CS was committed wrong delivery date and cause us delayed on our product schedule to customer.”

Helpful Report

Posted 2 years ago

Dear Yeok Mei, Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused, we were unable to respond right away since the email was sent outside our business hours. We responded first thing the next morning to give you an update about the delivery. Meanwhile, we understand that a delivery window of 3-7 working days might be a stretch but upon checking, we are within the delivery timeline and will use this feedback to revisit how we can improve and better serve our dear buyers like you. Thank you for your patience and understanding. Have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Faced a long lead time that had interrupted production flow. Please find ways to reduce lead time.”

Helpful Report

Posted 2 years ago

Dear Charles, Thank you for sharing your feedback. We are aware of the situation and apologize for any inconvenience caused by this. We are currently looking for a supplier with an alternate solution for us. Your dedicated Customer Sucess Executive will be in touch and will keep you up to date. Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Being using the platform for more then 1 year, noted few issue for my purchase 1. Purchase of item for quite sometime and not yet deliver, wrote in few time to Help Center with no reply to assist on resolve the issue encounter. 2. Purchase of item with XX Qty, when deliver the item not in full order Qty, Wrote in to Help Center with no reply to assist on resolve the issue encounter. Hope to see improvement on the service level.”

Helpful Report

Posted 2 years ago

Dear Meng Kian Tan, Thank you for sharing your feedback and we sincerely apologize for the inconvenience caused by this. I will have one of our senior lead take over your case and call you to expedite the resolution. Once again, thank you for bringing this to our attention and rest assured we will have this sorted out. Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“By and large - We have made a constant order thru EEZEE for a few months now and have spent quite a substantial amount each time. Of late, there are instances where there were non-delivery (Promised on the day of delivery but was not received), Late Delivery and even short of the item delivered to us!! It's getting worst each time. I need a dedicated person on our account to ensure that they monitor our orders thru out so that we can know that our items will be delivered to us on time as promised”

Helpful Report

Posted 2 years ago

Dear Maslan, This is Raj, Head of the Customer Success Team. We are sorry to hear about the missing items and as soon as we learned about this, we immediately coordinated this with our Logistics Team, one of our Managers there called you a while back to better explain the situation and will ensure to have the missing items delivered tomorrow. Meanwhile, I was also informed that our Logistics Manager informed you about your dedicated Account Manager and she will arrange a meet-up physically. I would like to also reassure you that you can also reach out to the Customer Success team on urgent issues either via email or phone call. Here are the relevant details for your reference: Email - enterprise@eezee.com.sg Hotline - +65 6797 9688. Once again, thank you for sharing your feedback and allowing us to make it right for you. We are committed to providing our consumers with the best possible experience when using Eezee hence, I appreciate your patience and understanding on this. Stay safe and have a pleasant evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Try out once for a product. But the shipment cost is ridiculously expensive, almost same price as the product. It is the first time i buy, also the last time.”

Helpful Report

Posted 3 years ago

Dear Lim Tze Yik, Thank you for your feedback. We understand that the delivery fee of $5.50 vs the item price of $5.90 is relatively almost the same but please do understand that we offered the lowest delivery fee that we can as our delivery rate starts at $5.50 based on quantity, weight, and location. We hope to give better pricing in delivery as we move forward and improve our current processes and gain more volume to work out with our delivery partners. Thank you for your patience and understanding, have a pleasant day ahead. Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Lead time is too long and minimum order is too many. Propose for improvement!”

Helpful Report

Posted 3 years ago

Dear Charles, Thank you for your feedback. We apologize if there are certain suppliers with longer lead time. This is currently being worked on as some challenges are still due to the impact of the pandemic situation. This is not the experience we want our buyers to have hence, we will do our best to coordinate with them to provide a better experience in the future. I know that things will be better as the world is now in the process of recovering from the said situation. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Hi, recently had purchase 1 no of Howard Leight HL400 Dispenser; this order has not been smooth, 1st there is an increase in price by the supplier, upon confirmation and delivery made - we realize the dispenser don't come with the cover; your staff told us that the supplier informed them that we need to separately buy the cover with Howard's brand earpiece! but if the dispenser doesn't come with the cover - the least should put a note on the webpage! we had enquired about this item since before Mid Jan, log the order on 21st Feb and to date, this is still pending. Hope we can have some action taken to close the case. Company: ACME Associates Pte Ltd Our PO# to Eezee: PO# 128427 dated 21st Feb 2022 Past experience was good, but this has been draggy.”

Helpful Report

Posted 3 years ago

Dear Angela, Thank you for taking my call. We sincerely apologize for all the frustration this has caused you but as I promised over the call, we will make this right for you. Feedback was also shared to the supplier to always put a caveat, especially for items that will require separate parts to be purchased separately to give clarity to our dear buyers like you. We highly value your feedback and we use this to fuel all upcoming improvements so that we can better serve you in the future. One of my Customer Success team members will reach out to you to make the necessary arrangements and update you accordingly which I will personally monitor as well. Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Send email but no one responded to us . wan to make a repeat order no one reply back too.”

Helpful Report

Posted 3 years ago

Dear Candy, Thank you for your kind feedback. We do not receive your email. Please assist to resend to enquiry@eezee.com.sg. Yours Sincerely, Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“We received quite a number of bouncing orders (cancellation after order had been placed). Meanwhile, there are numerous items come without catalogue for the user to find item that meets the requirements. Please look into these issues. Appreciate time taken to consider the user needs.”

Helpful Report

Posted 3 years ago

Dear Sir/Mdm, Thank you for your kind feedback. We are currently working on the improvement plan and we hope that will be able to cut down on the issue. The team will be constantly reviewing the process. We love to hear more from you too on the improvement. Merry Christmas and Happy New Year Stay Safe and Be safe always Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Ordered three times so far just to finish the credits given by OCBC. First time it was great, 2nd time there was a massive delay but I was not told about the real reason, and then eezee pushed the blame to me. I would not have ordered the third time if it wasn't for the OCBC credits honestly.”

Helpful Report

Posted 3 years ago

Dear Mdm, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job. As you shared in your review, this was not the case for you and please accept our sincere apology. Our customers are the heart of our business and we understand you’re feeling disappointed about the delay. Please know we’d like to make this right for you. We’ve sent you an email and if you’d like to chat further, we do hope you will give us another opportunity to earn your business. Thank you, again for taking the time to share a review with us. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“The shipment was delayed due to additional cost. We did info you that we need the items in urgency, however, it is still delayed. The worse part is the increment in cost. This further delayed the shipment. The service guy was very friendly and helpful!”

Helpful Report

Posted 3 years ago

Dear Sir / Mdm, We are sorry to hear that the experience is not to your expectation. However, we will like to know more regards to the incident. Please feel free to write in directly to me (sue.yusro@eezee.com.sg). Stay safe and have a great week ahead! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“1) No details on the products / items 2) Lag of house keeping. Items / products inside the platform oftenly out of stock or phase out. As a result users have to cancel PO after purchase.”

Helpful Report

Posted 3 years ago

Dear Mr Lim, Thank you for your kind feedback. We valued all feedback which allow us to look into service improvement. Your feedback is being heard. We are working towards product improvement. We hope with the improvement in progress, we will be seeing more of your support with Eezee. Meantime, if you need further assistance do drop me an email Sue.yusro@eezee.com.sg. Stay safe and have a great week ahead! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“The product shown in image/description was different from what was delivered.”

Helpful Report

Posted 3 years ago

Dear Jayendhar, We appreciate your kind review. We would want to hear from you more regards to the product incident, you may drop the details to the undersigned at sue.yusro@eezee.com.sg Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Experience few times after PO raised then inform that materials not able to deliver on time. And sometime need to choice alternative product or have to wait for few months to receive the order.”

Helpful Report

Posted 3 years ago

Dear Wei Min, Thank you for your kind feedback. I’m Sue, and I’m the head of customer service with Eezee. We’re ordinarily known for our exemplary customer experience here which is why I truly apologize for your recent experience with us. We have your details and will be in touch as soon as possible to try and make things right. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“A fantastic setup for business user but here is my experience buying from Eezee, 1) Product enquiry at product page not answered until I contact Eezee. 2) Always have to go through Eezee staff via email when I have another product question. 3) After purchase, no clue when delivery will be made other than a range of days order will be delivered. Then out of the blue, got a call from deliveryman. 4) Told deliveryman to reschedule as there was no one in office to accept delivery. 5) No show on day of rescheduled delivery date. 6) Called Eezee customer service the next day but unable to confirm delivery time slot. 7) Compromise was reached that deliveryman will call at least 1 hour before making delivery. 8) Deliveryman just showed up and when asked why he did not call, he reply was 'I was not told' Good effort to set up this site but there is a lot to learn from established players like Lazada or Shoppee especially when it comes to delivery.”

Helpful Report

Posted 3 years ago

Dear Borr, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to sue.yusro@eezee.com.sg with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“You should have shipment status on your website, my previous order I have to call call center to follow up the status so no more order”

Helpful Report

Posted 3 years ago

Dear Sir / Mdm, We appreciate your kind feedback. We are extremely sorry with regards to the unavailability of shipment advise on our website. We are investigating the matter and work on improvement for our website. We love to hear more from you, you may email to me @ sue.yusro@eezee.com.sg. Hope to hear from you soon. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

Eezee Pte Ltd is rated 4.1 based on 621 reviews