Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.07

4.1 Rating 591 Reviews

74 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 28th February 2022

Freddie Chong

Eezee Pte Ltd 5 star review on 7th February 2022

Anonymous

Eezee Pte Ltd 5 star review on 26th January 2022

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Eezee Pte Ltd 5 star review on 2nd January 2022

Phan Bunthoeun (E-Power House Co Ltd)

Eezee Pte Ltd 5 star review on 30th September 2021

Yuanita (PT BINTANG ANUGRAH SAMUELRENO)

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the item received wasn't what I wanted. This is caused by the images and part no on that page. I could still use it but could have been better.”

Helpful Report

Posted 3 years ago

“Response was fast and courteous, team was able to accommodate to my delivery and invoice requests, delivery was quick and in order. Overall pleasant experience dealing with eezee and will not hesitate to do so again.”

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Posted 3 years ago

“First time purchased order from this platform. New for me, but the items price is reasonable and delivery state is accurate in between the date as given.”

Helpful Report

Posted 3 years ago

“From: June Own Sent: Monday, 13 September 2021 11:36 AM To: Alvin Shaka Subject: RE: Refer To Inv OC-2108-000006085606 Hi Alvin , Well , is first time I heard of doing business no allow to exchange , this is no a refund case , just request a exchange and top up the balance if needed. It ready sad and disappointed your company treat a fist time purchase customer like this , I will say this is a first time and also is a last time buy anything from your website , Your Eezee Is a not trusted company. Best Regards, June Woon ASAS STEEL PTE LTD No 32 Sungei Kadut Way #03-01 Teambuild Industrial Building Singapore 728787 Tel: +65 6747 6828 Fax: +65 6745 9892 Hp: +65 8418 6272 From: Alvin Shaka Sent: Monday, 13 September 2021 11:23 AM To: June Own Subject: Re: Refer To Inv OC-2108-000006085606 Hi June Own, Thank you for waiting. we have discussed with our team and based on our Operational Procedure we would like to say sorry we cannot move with your last proposal. Thank you Alvin Shaka Mahasin Customer Success Team, Management Trainee Eezee Pte Ltd 4010 Ang Mo Kio Avenue 10, Techplace 1, #04-03, Singapore 569626 Tel: +65 6797 9688 Web: https://eezee.sg Complimentary 12 months on Google Workspace with our partner OCBC start digital. Click here for more information. On Thu, 9 Sep at 4:22 PM , June Own wrote: Dear Alvin , Can you help assist to exchange , I can top up the different I thought is window type for the word like “WinPaq” ,,, Please help, as we seldom use this no window one . Best Regards, June Woon ASAS STEEL PTE LTD No 32 Sungei Kadut Way #03-01 Teambuild Industrial Building Singapore 728787 Tel: +65 6747 6828 Fax: +65 6745 9892 Hp: +65 8418 6272 From: Alvin Shaka Sent: Thursday, 9 September 2021 2:48 PM To: June Own Subject: Re: Refer To Inv OC-2108-000006085606 Hi June Own, Dear Customer, Thank you for your feedback. After checking the system and our team, we found that your order item with the link below: https://eezee.sg/product/winpaq-peel-seal-white-envelope-4-5-x-9-75-inch-b4eefea914 While the items that you mentioned (with window envelope) has different link: https://eezee.sg/product/winpaq-peel-seal-white-envelope-11-4-x-24-1cm-500-sheets-box-ae461ec5c9 Kindly please notice this item is not returnable, refundable, or exchangeable once we place an order with the supplier. Please let us know if you have another consideration Alvin Shaka Mahasin Customer Success Team, Management Trainee Eezee Pte Ltd 4010 Ang Mo Kio Avenue 10, Techplace 1, #04-03, Singapore 569626 Tel: +65 6797 9688 Web: https://eezee.sg Complimentary 12 months on Google Workspace with our partner OCBC start digital. Click here for more information. On Thu, 9 Sep at 12:53 PM , Alvin Shaka wrote: Hi June Own, Thank you. We will check and get back to you soon Alvin Shaka Mahasin Customer Success Team, Management Trainee Eezee Pte Ltd 4010 Ang Mo Kio Avenue 10, Techplace 1, #04-03, Singapore 569626 Tel: +65 6797 9688 Web: https://eezee.sg Complimentary 12 months on Google Workspace with our partner OCBC start digital. Click here for more information. On Thu, 9 Sep at 11:38 AM , June Own wrote: Hi Dear Customer service , Please assist to check i order item 3 are 6Box Window Envelope . But received no window type , Photo attached for your Action . thanks Best Regards, June Woon ASAS STEEL PTE LTD No 32 Sungei Kadut Way #03-01 Teambuild Industrial Building Singapore 728787 Tel: +65 6747 6828 Fax: +65 6745 9892 Hp: +65 8418 6272 43060:1346768 43060:1346768”

Helpful Report

Posted 3 years ago

“Constantly reading of email from customers need to be improved. I need to resent my request on the 3rd day to Ryan then my request is attended to.”

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Posted 3 years ago

“Hi Logan, Good day to you. Overall performance is good. But I have few point need to highlight is :- Wrong Price quoted when during delivery pickup then only call for price revised. OTD delay. Delivery man do not have proper DO and communication breakdown. Especially those bulky items. Our site do not have any lifting equipment for carrying the goods. Some unique request need long time for quote. Hope your team can continue to provide better service. Thanks, Kim”

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Posted 3 years ago

“Purchase is easy, delivery took awhile to deliver, for faster option possibly if self collection is availble Customer service respond promptly but it will took awhile for any exchange”

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Posted 3 years ago

Dear Sender, we appreciate your kind review. As Eezee is constantly looking into ways to elevate customer experience, we are looking into ways to extend this. But for now it is still in review stage. Hope to see you shop more with Eezee. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“The product shown in image/description was different from what was delivered.”

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Posted 3 years ago

Dear Jayendhar, We appreciate your kind review. We would want to hear from you more regards to the product incident, you may drop the details to the undersigned at sue.yusro@eezee.com.sg Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Hi Obe! Fantastic product and service and website! OP”

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Posted 3 years ago

Hi Hwei Toong, Thank you for your kind comment. We are glad to receive your awesome review and experience. We hope to be seeing you more often to shop with Eezee. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Experience few times after PO raised then inform that materials not able to deliver on time. And sometime need to choice alternative product or have to wait for few months to receive the order.”

Helpful Report

Posted 3 years ago

Dear Wei Min, Thank you for your kind feedback. I’m Sue, and I’m the head of customer service with Eezee. We’re ordinarily known for our exemplary customer experience here which is why I truly apologize for your recent experience with us. We have your details and will be in touch as soon as possible to try and make things right. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“useful platform for getting project/work stuff”

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Posted 3 years ago

Dear Sir/Mdm, Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“My experience with request for quotation is always very slow. I have difficulties of contacting your customer service agents. Your switchboard is always on recording and even when I dial the extension I wanted, it either no answer or gets cut off even before getting connected. Its very frustrating when i have urgent request to purchase an item which involves requesting for quotations to issuing a PO to get the item. There should be a direct line to the person i wish to speak to since i have already had a couple of purchases with your company.”

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Posted 3 years ago

Dear Lybea, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like to take the opportunity to talk and investigate your feedback further. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“overal good”

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Posted 3 years ago

Dear Chunyi, Thank you for your feedback. We valued every feedback share with us. Looking forward to see you shop more with Eezee. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“The team called and confirm timing before delivery, which is awesome. Item received in good condition and as expected. Good for a 2.8M ceiling.”

Eezee Pte Ltd 5 star review on 28th August 2021

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Posted 3 years ago

Dear Thomas, Thank you for your kind feedback. I really appreciate you taking the time to share your feedback and being so open with us. We hope to see you shop more with Eezee. Yours Sincerely Sue Yusro Sr Clients Service Manager Eezee Pte Ltd

Posted 3 years ago

“A fantastic setup for business user but here is my experience buying from Eezee, 1) Product enquiry at product page not answered until I contact Eezee. 2) Always have to go through Eezee staff via email when I have another product question. 3) After purchase, no clue when delivery will be made other than a range of days order will be delivered. Then out of the blue, got a call from deliveryman. 4) Told deliveryman to reschedule as there was no one in office to accept delivery. 5) No show on day of rescheduled delivery date. 6) Called Eezee customer service the next day but unable to confirm delivery time slot. 7) Compromise was reached that deliveryman will call at least 1 hour before making delivery. 8) Deliveryman just showed up and when asked why he did not call, he reply was 'I was not told' Good effort to set up this site but there is a lot to learn from established players like Lazada or Shoppee especially when it comes to delivery.”

Helpful Report

Posted 3 years ago

Dear Borr, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to sue.yusro@eezee.com.sg with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“It's good to obtain the quotation online. Due to the payment terms (payment in advance), the purchase request via Ariba system was denied.”

Helpful Report

Posted 3 years ago

Dear Jijiang, Thank you for your kind feedback. Do drop us an email to enquiry@eezee.com.sg should you still face some issue with regards to your order. Our team of customer service expert will be happy to assist you. Hope to see your order thru Eezee. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“There are area which Eezee can improve and reference from other similar E-commence platform like Lazada, Taobao, Shopee or Amazon. I have notice that item listed in Eezee might not be available after user has issue a purchase order. Vendor will feedback that item has stock out or discontinue. This is rarely encounter in other platform, but it commonly in Eezee. This create a lot of issue on the buyer as they need to seek approval from higher management to cancel purchase order. If Eezee has a feature like Taobao which user can send their shopping cart list to another user for final payment. As currently each department has 1-2 purchaser. User will browse through Eezee and copy individual item link, thereafter send all the item link and indicate the quantity to purchaser. This greatly reduce purchaser job as they handle more than 5-7 user's order to be place on Eezee. It will create a better user experience as they do not need to copy multiple link for each item and inform purchaser through email.”

Helpful Report

Posted 3 years ago

Dear Moses, We appreciate your valuable feedback. Constantly we are working into product improvement for customer enhance experience. We will be more happy to hear more from you too. You may drop me an email at Sue.yusro@eezee.com.sg Your Sincerely Sue Yusro Customer Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“I can only commend the hardworking guys at Eezee for their great customer service, swift replies to my queries. Eezee is a great place to purchase any safety related items.”

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Posted 3 years ago

Dear Muhammad Yazed, Thank you for your kind feedback. We are so glad to hear you had a great wonderful experienced with Eezee. We look forward to see you shopping with Eezee again! Thank you and best regards Yours Sincerely, Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Delivery very quick,response email is fantastic. Overall arrangement is five stars.”

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Posted 3 years ago

Dear Sir/Mdm, Thank you for the awesome feedback. We look forward to more of your purchase with Eezee. Have a good day. Stay safe! Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“I like the staff for their professionalism and speed in answering to enquiries. They are responsive and helpful.”

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Posted 3 years ago

Dear Francis, Thank you for your kind comment. We appreciate the valuable feedback. We are working hard to ensure our customer experience the best! Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

Eezee Pte Ltd is rated 4.1 based on 591 reviews