EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.71

3.7 Rating 12,320 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,320 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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EFlorist 1 star review on 8th November 2024

810

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was prompt ( although amazon said they had delivered when they hadnt) so I called customer service who replaced the order straight away and delivered the next day”

Helpful Report

Posted 1 year ago

“I ordered some flowers last weekend. Luckily, they were not for a birthday. I requested a Saturday and understood that this could not be guaranteed. They never arrived and they still didn’t arrive the following day. It got to Tuesday and no sign of the flowers. I contacted eflorist help desk to ask where they were and they apologised and said they could send them out again. I requested this Saturday morning. They replied to say that they couldn’t guarantee a day or time. I would have thought that as a gesture of goodwill they would have been able to send my now week overdue flowers out for a specified time. But no, I just received a sorry they couldn’t do that. As I said, I am glad that they weren’t for a birthday or special occasion as it would have been embarrassing for them to have not turned up. Shoddy, impersonal service will not be using again (it was my first experience) and absolutely would not recommend. Back to Bloom and Wild for me!”

Helpful Report

Posted 1 year ago

“I wish I could tell you how you made me happy but I'm sorry to say that I was quite disappointed. I ordered your Luxury Red Roses together with a vase which all in all was quite expensive. The delivery was prompt and on time but the roses that you claimed would arrive "in bud" were way past that stage and in fact all were fully open and a little more and some were quite droopy. They lasted in the vase for no more than forty-eight hours. They were to help celebrate a once in a lifetime event so there is little point in asking for a replacement. I will not be buying from you again and I'm afraid that I cannot recommend you on this showing.”

Helpful Report

Posted 1 year ago

“My friend was very happy to receive her flowers. I paid extra for them to be delivered on her birthday and they were. I was updated and able to track my order. Very pleased with the service.”

Helpful Report

Posted 1 year ago

“I have sent flowers twice and the recipient expressed how beautiful they were and how long they lasted when other flowers they had received had long passed their best whilst mine were still going strong. would not hesitate to use your service again..”

Helpful Report

Posted 1 year ago

“Although promptly delivered, the flowers were not accompanied by the personal message typed on website. This left the recipient unaware as to why they had been sent (non birthday). Quick response from eflorist customer service when queried in their defence, but to date, had no explanation as to why the message was omitted. Considering the price, I would expect a more professional service.”

Helpful Report

Posted 1 year ago

“Great service. Lovely flowers. Recipient was very happy. Would use again and recommend.”

Helpful Report

Posted 1 year ago

“Ordering and delivery of beautiful flowers plus chocolates (as an added touch ) couldn’t be faulted . 🙏”

Helpful Report

Posted 1 year ago

“Very disappointed. I ordered flowers online but when I attempted to pay I received a message that the payment was unsuccessful and asked me to try again. Which I did, and payment was then successful. I then received emails telling me that BOTH payments had gone through - as two separate orders. I immediately contacted customer services who replied that they could not cancel either of the orders as the shippers would have already printed the labels! Fortunately we were able to pass on the second bouquet to a friend but we found eFlorist's ordering system and customer service to be pathetic. Definitely will not use again.”

Helpful Report

Posted 1 year ago

“Hi, I have left all the information you need to know, but no response. I am so disappointed. I would like a refund. Many thanks”

Helpful Report

Posted 1 year ago

“Informed me of delivery details perfect price and lovely flowers thanks”

Helpful Report

Posted 1 year ago

“These flowers were a gift and the recipient said they were lovely. The price was good and notifications on delivery were good and accurate.”

Helpful Report

Posted 1 year ago

“The flowers arrived at the time given. The bouquet looked really pretty. We were staying with the recipient and a week later the blooms were still beautiful.”

Helpful Report

Posted 1 year ago

“Ordered flowers as a gift for my sister in law following surgery.Delivery was quick, flowers were pretty and lasted well.”

Helpful Report

Posted 1 year ago

“Hello, my son had a long and difficult operation in London. Your flowers made him very happy, thank you.”

Helpful Report

Posted 1 year ago

“First time I have used this company but the service and quality was outstanding. So easy to order and pay as well . Will definitely be using this company again and I have passed on my positive feedback to family and friends whom are ordering for Christmas presents”

Helpful Report

Posted 1 year ago

“Itwas delivered correctly and on time. I am very pleased”

Helpful Report

Posted 1 year ago

“I am so upset. I ordered flowers to be delivered to Newquay for my best friends mother's birthday (to be delivered today 1st November). My friend and her mother have gone to Newquay this week for birthday celebrations. It is 4.39pm and the flowers have not arrived. I paid £6 for the next day delivery, £30 in total for this order and honestly amazed that the flowers have not been delivered yet. My friend and her mother and thier family are going out for a meal at 5pm. So unless the delivery arrives soon, no one will be in to receive the flowers. I had typed Newquay florists with delivery on Google search and honestly wish I had kept scrolling and not used Eflorist. This is ridiculous, I'm honestly gutted about this service.”

Helpful Report

Posted 1 year ago

“I have had a few bequests sent to different people for different occasions and everyone has been absolutely thrilled with the flowers they received comments like beautiful colours, they lasted for such a long time. The flowers are always delivered on the day requested and always in great condition. Thank you eflorist you eflorist”

Helpful Report

Posted 1 year ago

“My friend was thrilled with her flowers came on time beautiful blooms l also sent some to my niece again a beautiful bouquet and exactly on the right day and they enjoyed the chocolates an added bonus Thank you”

Helpful Report

Posted 1 year ago

EFlorist is rated 3.7 based on 12,320 reviews