EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.71

3.7 Rating 12,319 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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EFlorist 1 star review on 8th November 2024

810

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Rainbow flowers for my wife's 50th birthday, 3 days prior. Got emails saying it's out for delivery, didn't come. Worst thing was, it was suppose to be a surprise and I pretended that I forgot my wife's birthday. Now she really thinks I forgot, might be the final nail on the coffin. Thanks a bunch.”

Helpful Report

Posted 5 months ago

“Would have scored a 0 if possible. Firstly the flowers were meant to be delivered on 4.6.24 for a memorial and have just been delivered this evening of the 5.6.24 and the recipient has now gone away so the flowers have been left at back door. I can see from the delivery photo that the box is damaged. I was expecting a lovely moonlight bouquet as advertised on website not a damaged box of flowers. Goodness knows what state the flowers inside the box are in. I wish I had taken the time to read reviews before ordering and I wouldn't have bothered. Your customer service chat line is inadequate and none of the phone numbers work. I also tried to contact by email but the email didn't work. I am so disappointed and your company should be ashamed. I certainly wont be using eflorist again.”

Helpful Report

Posted 6 months ago

“When flowers were delivered the candle to be included and I'd paid for wasn't there”

Helpful Report

Posted 6 months ago

“I am utterly disgusted by the abysmal service provided by your company. Despite booking my delivery in advance for my wife's 40th birthday, you callously cancelled on the day of delivery, completely ruining the special occasion. The fact that there was no remorse or compassion shown is truly despicable. To add insult to injury, the redelivery consisted of a cheaper bunch of flowers and was missing the chocolates that were initially promised. I strongly urge everyone to steer clear of your incompetent and heartless business. The lack of accountability and customer care demonstrated is reprehensible. Rest assured, I will make it my mission to inform others of the atrocious service they can expect from your establishment. You have not only lost my trust and business, but you have also tarnished what should have been a memorable celebration. Consider this email a warning to all potential customers - avoid this bunch of cons at all costs. Your disappointment and regret will be inevitable if you choose to engage with this disgraceful company.”

Helpful Report

Posted 7 months ago

“I can’t put 0 stars as it doesn’t allow me to but I’m seriously disappointed with this service. It was my first and LAST time I use this service. I had made an error on the delivery address and realised this as soon as I had placed the order and consequently contacted eflorist to be told it’s ’too Late ‘ It was simply just an error on the first line of address and should be a ‘simple fix’ but apparently not according to the customer service reply of which I was ‘shut down’ I highly recommend that you don’t waste your money on this so called ‘service’ A VERY disappointed customer !”

Helpful Report

Posted 7 months ago

“The worst delivery impact ever. I am soooo embarrassed. I sent a bunch of flowers that looked beautiful in the photo but the ones received occupied a fifth of the space, buds unopened and others open but wilted. It looked pathetic. And then there is absolutely nooo customer service post-purchase or email or way of complaining. Do not use this company. you will get the opposite effect of what you desire which is to let someone know you're thinking about them and that you care.”

Helpful Report

Posted 7 months ago

“Ordered two bouquets for two important events: Anniversary and mums birthday. Ordered well in advance but both delivered late! Won’t be using them again as looks like you haven’t bothered! Didn’t go down well. When paying postage and ordered in good time you expect decent service! What’s the point in requesting a delivery date if don’t deliver to it!”

Helpful Report

Posted 7 months ago

“Flowers were delivered to the wrong address, and no attempt was made to contact the phone number provided. The flowers themselves are nice, but I ordered the large bunch and what was delivered looks more sparse than the standard bunch. The variety is also far less impressive.”

Helpful Report

Posted 7 months ago

“When you order on line you know that what you actually receive will be slightly different from the image online. But with EFlorist, what we got was nothing like what we ordered. We ordered some bright colourful flowers that were supposed to be presented in a pouch of water…..what we got was a lot of green foliage with a small number of flowers wrapped in brown paper. I was hoping the gift would arrive at my wife’s work and she could place it on her desk……not a chance with what was delivered. And when I raised it with customer services, they weren’t interested. Won’t be using them again”

Helpful Report

Posted 7 months ago

“What I ordered and what was delivered were two completely different bunches. The picture they used to advertise looked like a £40 bunch so I was happy to pay. The ones that were delivered looked like they cost £8. The customer service is disgusting. Please do not use! You would be better off going to Tesco and buying a £15 bunch. Awful company to deal with.”

Helpful Report

Posted 8 months ago

“Disgraceful service. Conflicting delivery messages, one saying attempted delivery and another saying delivery delayed. At the timeout writing this the flowers seem to have disappeared. I’m left to wondering the flowers do appear, what condition they’re likely to be in.”

Helpful Report

Posted 8 months ago

“Flowers and basket ordered look nothing like what advertised!complained and this is the reply I got”Having reviewed the photograph you have been kind enough to provide, we are pleased to see that these flowers are fresh, have met the colour scheme of the advertised product, and are to value.Unfortunately, on this occasion, we are unable to pursue your complaint.”paid £34.99 in the sale and with bluelight discount and paid £5.99 delivery!images are what are advertised and what I recieved!”

Helpful Report

Posted 8 months ago

“I’m very happy after seeing the flowers I sent , they’re beautiful, thank you !!”

Helpful Report

Posted 8 months ago

“I have a message saying the packaging has been damaged and delivery address is lost but another email tells me to track but it’s wrong all round in a 3rd message it won’t react to sender so I can’t get my ordered flowers to my friend”

Helpful Report

Posted 8 months ago

“Mother's Day flowers never arrived. Mother's Day ruined and she's still not speaking to me. Luckily they refunded my money but the decent thing would have been to offer something extra as an apology.”

Helpful Report

Posted 8 months ago

“I would never us this company again ripped off £50 out of pocket for a 2.50 bunch x2 got yesterday today there dead cannot get hold of company I would of been better going to Tescos or a flower store pls do not order from this company your be ripped off”

Helpful Report

Posted 8 months ago

“The flowers I received were nothing like what I ordered, very disappointed. Customers services were unhelpful and just sent out a generic apology email. You’re better off going to a garage forecourt. Don’t go anywhere near eflorist.”

EFlorist 1 star review on 19th March 2024

Helpful Report

Posted 8 months ago

“Misleading marketing. Poor value for money. A £5.00 bunch of flowers at best, charged, at a reduced special price? imagine if pay the stated £35 , would have been even more hacked off! No chocolates included. 6 stems of flowers , total cost £35.00. No customer service as such, and a discount of 15% off next order, which I most certainly won't be placing.”

Helpful Report

Posted 8 months ago

“Paid extra to arrive on Mother’s Day but arrived on wrong day. Wouldn’t refund the £8 extra paid. To be far the flowers were nice and I think we were very lucky having read all the other really poor reviews. I would Avoid using this company as such poor customer service.”

Helpful Report

Posted 8 months ago

“AVOID this COMPANY! We booked a bouquet of flowers to my mother in law one day before mother's day, paid extra money for delivery on the mother's day and they not also delivered 2 days late, but with a bouquet with less flowers as much worse than the photos. We tried to contacting them but it is impossible. We had the worse experience buying flowers ever. Don't trust on them and avoid at all cost!”

EFlorist 1 star review on 17th March 2024

Helpful Report

Posted 8 months ago

EFlorist is rated 3.7 based on 12,319 reviews