EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.71

3.7 Rating 12,319 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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EFlorist 1 star review on 8th November 2024

810

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a week in advance and still nothing has arrived Honestly the worst company I've ever dealt with”

Helpful Report

Posted 10 months ago

“5 stars for bad service Do not use this company as there customer service is shockingly bad I asked within 1hr of my order to change the delivery address and said they couldn't do this so asked for a refund and said they couldn't do this either. They dont make it easy either to raise a complaint ticket you have to jump through hoops to reach out to them also My advise would be to use a different service than eflorist as a service”

Helpful Report

Posted 10 months ago

“I ordered flowers on Wed 7th of Feb and paid extra for them to be delivered on the Saturday. It is now Tues and the flowers have still not arrived. I tried calling their contact number from the website but it says the number is not in service. I sent an email complaining on Sunday and have still not heard back from them. I have received no correspondence explaining what happened to the flowers.. I think eflorist must be a scam. I'm strongly advise that you do not use this service.”

Helpful Report

Posted 10 months ago

“Very unhappy, paid for a delivery, which they say was delivered.. god knows where… then would not send another bunch of flowers.. and no refund..”

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Posted 10 months ago

“Absolutely awful company! DO NOT USE THEM! I have never received such disgusting customer service in my life! Very unaccommodating and not able to assist with the simplest of changes to an order. They then had the cheek to call me a valued customer- If you valued me you would make the change! Wouldn’t recommend to my worst enemy. SERIOUSLY DO NOT USE!!!”

Helpful Report

Posted 10 months ago

“I put in a order but made the mistake of double ordering , minutes later I tried to cancel but they refused!! I thought this was my right with any good or service ! But careful they have small print that means they can take your money and never refund!! I'm sure this is against the law. Extremely bad service don't use them”

Helpful Report

Posted 10 months ago

“The received flowers are completely different from what was ordered”

Helpful Report

Posted 10 months ago

“Terrible - Ordered flowers for Valentines day with extra paid for exact delivery. Flowers were shipped and delivered 5 days early. Unable to contact customer service, no response to emails or claim submission. Absolutely useless- I now have 5 days to source another company that can deliver another bunch of flowers on the correct date!”

Helpful Report

Posted 10 months ago

“Made my girl very happy so it made me happy”

Helpful Report

Posted 10 months ago

“Really poor customer service, live chat is useless; despite claiming an agent would respond, after 15 mins I gave up. The flowers were not delivered to my friend for her birthday. They claim they were given the wrong address, they were NOT, It was the correct address, used many times and never with any problems before. They refuse to redeliver or refund and blame me for their failure. I think this is abysmal customer relations and customer service. I'd recommend looking somewhere else for bouquet deliveries.”

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Posted 10 months ago

“Ordering in Spain for a family member in the UK. Everything from start to finish was ***** Communication was great. Thank you.”

Helpful Report

Posted 10 months ago

“Awful company to deal with. The flowers delivered and are no better than a £10 bunch from a supermarket. Failed to deliver the chocolates on the order. Customer service offered a patronising £2 refund for the inconvenience caused. No acknowledgement of the extra costs to replace the box of chocolates. Chose not to accept the £2 due to the offence caused. Poor customer service, poor quality and expensive flowers and failed to deliver all of the order. Please avoid this business and go to your local florist instead.”

Helpful Report

Posted 10 months ago

“Paid the extra delivery fee just to make sure my flowers were delivered on the chosen day but 2 days later they still didn't manage to accomplish their obligation. Impossible yo get in touch with anyone ever since”

Helpful Report

Posted 10 months ago

“Scam company . Flowers look nothing like pictures . Company should be shut down . Please stay away”

Helpful Report

Posted 10 months ago

“Beautiful flowers, lasted much longer than expected - great VFM !”

Helpful Report

Posted 10 months ago

“Excellent quality, prompt delivery, efficient service.”

Helpful Report

Posted 11 months ago

“My mother never received her flowers and chocolates. I'd like my money back please.”

Helpful Report

Posted 11 months ago

“They were beautiful and th3 person loved it arrives on time good condition. Beautiful. Thank you”

Helpful Report

Posted 11 months ago

“I ordered a bouquet 39.99 got 4 flowers in a box still waiting for a refund 3 weeks later”

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Posted 11 months ago

“my daughter was so happy with her flowers ,they were delivered to her when expected .as she hadnt been well they really cheered her up ,i sent them to america ,i was happy with the price too ,xx”

Helpful Report

Posted 11 months ago

EFlorist is rated 3.7 based on 12,319 reviews