eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.59

1.6 Rating 431 Reviews

14 %

of reviewers recommend eGlobal Central

Company Reviews

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Metrics

1.6

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and I have been on the search for a Nintendo Switch since the beginning of the COVID lockdowns in the U.S. Since they've been sold out everywhere, when I saw they had one available, I jumped on it before doing any research or reading any reviews. It was only after I realized my items would be coming from China that I started to get nervous. I researched, read a TON of negative reviews and was really concerned my package would take months to arrive or just never show up. I placed my order on a Saturday night, received confirmation via email immediately, got confirmation from FedEx that it shipped on Tuesday. Today is Friday and it arrived! It is in perfect condition and works great! The only reason I give 4/5 stars is because I believed this was a store located in the U.S. as the website itself does say "EGlobal Central U.S." and the power cord they sent does not work for U.S. outlets but they did provide an adapter. Not sure if I just got really luck but I had an excellent experience purchasing from them.”

Helpful Report

Posted 3 years ago

“Delivery deadlines that are increasingly extended are unable to meet deadlines. in the best case 20 working days. Reaching 30 days ... Good price, but very bad follow-up from customers. They were already a good choice, in 2020 the services worsened muitooooo !!!!! are no longer an option!”

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Posted 3 years ago

“They took a week to get the phone I ordered to the local courier, then the tracking stopped. Eglobal answere one email to say they would look into it, then no further emails were answered. Stupidly paid using Paypal (never again) and their resolution is to wait another 2 weeks.”

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Posted 4 years ago

“Avoid at all cost - serious misuse of 'EU' name and symbol - I have just been told that by Samsung that my phone is not an EU spec and they will therefore not undertake any warranty repair on it after its failure after circa 4 months.”

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Posted 4 years ago

“I ordered over 3 weeks ago and it is impossible to contact eGlobal for an update on where my ship is . I would advise to give eGlobal a miss as service is terrible”

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Posted 4 years ago

“Bed is underestimated, this company is simply rubbish and run buy bunch comedians who don’t know what they are doing. Sorry to I couldn’t give 0 stars.”

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Posted 4 years ago

“Seriously don’t bother! Should’ve known better really but I was tempted by the significant savings on a Garmin watch. The delivery took almost two weeks which I can live with... however, the watch broke after 24 hours and the service to get it sorted was appalling. I sent them immediately all the information their website asked for to return the watch and they kept coming back asking for the same information. Every email was at least 24 hours apart and contained one more pointless question. They were basically running down the clock to be out of the 30 day money back guarantee. I don’t think I’d have seen the watch or my money again if I’d sent it back using the return service they eventually organized. Eventually I gave up and contacted Garmin directly who took the watch back, checked it and sent me a new one within a week.”

Helpful Report

Posted 4 years ago

“I waste €250, bought the phone , nwver received.”

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Posted 4 years ago

“I purchased a phone on the 14th of october, today it's the 27th and no clue of where the parcel is. I wrote 2 emails with no answer. I don't know what to do.”

Helpful Report

Posted 4 years ago

“This company is based in Hong Kong and has no UK presence which is not the impression they give in their advertising. When you want to return an item they say they will deduct a handling charge as per their returns policy. Having printed off their returns policy there is no mention of such a charge therein. They are asking for £15 which is excessive. So please be aware of this before purchasing.”

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Posted 4 years ago

“Quick service, fast shipping, exact item (phone) cheaper than everyone else, no tax, free shipping. I will return to this seller again for sure.”

Helpful Report

Posted 4 years ago

“I decided to order a Camera and 2 lenses from this Seller on the 17th of September after their website clearly said that it's available in stock. They then informed me that this isn't the case. I requested to cancel the order then an agent decided to reverse the cancellation request without my approval. It's now the 13th of October and I don't even have a valid tracking number. This by far has been one of my worst experiences EVER! They customer support is completely useless and don't have an inch of empathy towards customer frustration. If I get to do it again, I would gladly pay the extra money for a more trusted seller. DO NOT USE THEM”

Helpful Report

Posted 4 years ago

“Bad customer service, haven't responded to my email and haven't received my phone. Avoid them. They turned in a big messers.”

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Posted 4 years ago

“What most of the other comments mention is true. If you order from this site, you need to be patient and wait for a looooot of time before receiving your order, even if it says that it will be delivered in 6-8 days. It seems that they show their products being in stock when they actually are not and that is why the orders get delayed. Customer service is unacceptable. They do not reply in a few hours as it is mentioned in their chat widget and if they do, they provide a generic response with a tracking link and no other info. Many people suspect that they send false links to make the customer think that the order has been dispatched and gain some time before actually receiving the item and then send it. Your best bet is to send an email to the mailing company with the tracking number, so that they raise an investigation and add some pressure to the retailer. As for my case, I still haven't received the item that I ordered on 11th of September that was supposed to be delivered in 6-8 days. I just got older waiting.”

Helpful Report

Posted 4 years ago

“Very poor, do not reply to emails, after 2 month waiting refund came back. Do not order”

Helpful Report

Posted 4 years ago

“One star to many, I bought an S20 on July 22 and nothing yet, Sept 27. No phone no tracking info no replies to my emails. AVOID”

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Posted 4 years ago

“Garbage company, zero communication or visibility after placing an order. But from Amazon, hassel free”

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Posted 4 years ago

“Ordered 3 days ago 9/12, emailed to get tracking number. Got a response 9/15 of the item is out of stock and won't get any in for another week.”

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Posted 4 years ago

“Extremely cautious if placing any order with them.”

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Posted 4 years ago

“Ordered a phone from eglobal . Got a confirmation and an email saying that the phone was dispatched. Six weeks later no sign of the phone. No replies to emails . Hopefully I can arrange a refund through PayPal.”

Helpful Report

Posted 4 years ago

eGlobal Central is rated 1.6 based on 431 reviews