eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.61

1.6 Rating 438 Reviews

15 %

of reviewers recommend eGlobal Central

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Metrics

1.6

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

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“No customer service at all. No one replies. The order is staying on hold for already 6 days and no shipping information. Don't even dare to buy anything without using PayPal.”

Helpful Report

Posted 6 years ago

“I ordered a galaxy note 9 , 400 pounds cheaper than UK price, I was a bit worried in the beginning because of such a good price and lots of bad reviews, but the tech support always replied to me within 2 hours of my request by email. The phone was delivered in exactly 2 weeks even though I ordered the 6-8 working days delivery. So I think that if the purchase is not urgent it is totally worth saving tha amount of money.”

Helpful Report

Posted 6 years ago

“IPAD 2018 ordered in error, as soon as it was ordered I knew there was something wrong as the money went instantly and no communication of any sort from the company. I opened a case with Paypal, but that was back at the start of November (now 3 Dec). The case got prolonged when the seller stated a tracking number? this has now dragged out the claim. still no communication from the seller. Just beware you will not get piece of mind like you do with Amazon or John Lewis.”

Helpful Report

Posted 6 years ago

“if you going to buy use paypal to cover your back on refunds or any problems I made a order and tracking still stuck at hong kong after 8days and got a case open with paypal so we see in the next 10days if it turns up but worrying thing is ive heard people getting faulty phones and being fobbed off saying theres nothing wrong when they get the item back”

Helpful Report

Posted 6 years ago

“No communication and no goods but have taken the money wish I had read the reviews before purchase , as others mentioned I thought I was dealing with a UK based company so that says it all really they hide behind a false web address. SAVE yourself the worry and anxiety pay a little extra from A bonified company lesson learned for me check reviews before purchase”

Helpful Report

Posted 6 years ago

“I bought a phone in April so far I have not received a phone or refund.”

Helpful Report

Posted 6 years ago

“Sent me a glitchy Motorola g6 plus. Charger impossible to use even with plug adapter they provided. Complete scam!”

Helpful Report

Posted 6 years ago

“The 2 year warrenty is useless, staff lie and manipulate to get out of the warranty they offer on all sales. My £280 sony headphones suffered from a widly known design issue where they cracked and then broke on the headband in less than a year from regular use and never being dropped. This is a known deisgn flaw reported widely online. I explained this to them many times sharing all the reports of the issue online and the staff kept repeating the same inaccurate thing that physical damage is not covered and telling me I dropped them when I didn't. they link to a warrenty which doesn't even mention physical damage let alone physical faults, which is what this issue is about. I did not damage my headphones, the broke. They are liars and manipulative to try and avoid sticking to the warranty they offer.”

Helpful Report

Posted 6 years ago

“Phew! just received my orders (two phones) few minutes ago. It took approximately 6 working days as expected. Trust me my hand was in my mouth all through cos of all the reviews I have reading on here. I was tracking my orders right from day 1 (I think 3 or 4 couriers were involved). Anyways, Yodel delivered and I can say my phones was intact, packaging was neat and they work fine. My advice: If you want to take risk and exercise patience at the same time u can buy from them. will I buy from them again after all the panic, 70% sure. Mind u I didn't pay for insurance or express delivery. Was I lucky? not sure. Lastly, do not pay too much attention to what people say here, I advise you go with your guts.”

Helpful Report

Posted 6 years ago

“Well looking at all the reviews on here I was very sceptical to say the least. However I proceeded and ordered a camera at almost £250 under shop price. Immediately I received an email telling me exactly what was happening and I was given a tracking order to which I could have an update every day.....brilliant. The camera turned around a week and half later as predicted. Upon opening the box everything was in place, NO copies or broken bits....everything was as it should be? Charged the battery, flashed it up, all good, no problems whatsoever. Would I use again......you’re damn right I would. Wouldn’t pay rip off high street prices again. It’s a shame they don’t do laptops. BZ to E global.”

Helpful Report

Posted 6 years ago

“Every review is poor Who is responsible for overlooking these problems??? Ripping people off is a disgrace”

Helpful Report

Posted 6 years ago

“Disgusted. I ordered Bluetooth speaker 3rd October 2018, no delivery no refund. This item was a birthday present. No response from emails sent to You, no refund. DO NOT ORDER FROM THESE FRAUDS”

Helpful Report

Posted 6 years ago

“Do not spend your hard earnt money,for e-global to steal from you.”

Helpful Report

Posted 6 years ago

“Product has never been delivered. Still waiting for a refund 2 months later "for product to be returned to warehouse". Complete fraud. STAY AWAY”

Helpful Report

Posted 6 years ago

“Sent the phone back but still waiting for my refund, it's been nearly two months now. Don't trust this company!”

Helpful Report

Posted 6 years ago

“Its a con, you either get stung with a fake product or wait a life time for them to find a cheaper version which will have world plugs and adapters, their whole terms and conditions are all set up to sting you with admin costs which is probably their biggest profit earner based on the amount of returns or lost orders surrounding them. Bit gutted that Google allows them to operate, had no idea they were not in the UK until after I purchased. They have a submit button for cancellations, its not working at present, just a dead link, it then states we only accept cancelled or returns via this button.Creditcard cancellation is my option.”

Helpful Report

Posted 6 years ago

“I'm in the US and it was my mistake that the product I received was a "Rest of the World" version. I am going to send it back, unopened, and within the 14 day refund period. There will be a $20 administration fee and I guess I deserve that for not paying attention. My complaint is that the product was shipped form the US and arrive to me in less than 5 days. eGlobal says I have to send the product back to HONG KONG at my expense. This is going to be expensive and I believe that their return policy should include shipping or at the least the product should be sent back to where it came from, the US.”

Helpful Report

Posted 6 years ago

“I ordered a smart watch last year. A month ago it has fallen of from my wrist. Found out the plastic case broken out from the strap within warranty. Contacted eglobal of course they refuse to send a new one or refund the price. Answer was warranty doesn't cover: "Damage caused by impact, shock, fall, sand, dust, dirt, dampness, leaking batteries, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding, winds, earthquakes, lightning or other adverse weather conditions." Smart watch measuring steps, sport activities, sleep periods and splash proof...hmm... in my opinion means can wear it 24/7... After 2-3 weeks emailing we reached that point if I pay for postage I can send it for them to investigate.... It's appalling and disgusting that you need to fight for a rubber strap cost them a handful of butterfly...”

Helpful Report

Posted 6 years ago

“If you use this company you will end up with a faulty product and no money.”

Helpful Report

Posted 6 years ago

“Recieved a faulty phone. I sent it back. E global apparently tested to say it was OK. I had videos of the phone turning off. I did not receive a replacement or refund.”

Helpful Report

Posted 6 years ago

eGlobal Central is rated 1.6 based on 438 reviews