“My RMR Plate for my Sig M18 fits perfectly. Lost two small mounting screws and EGW immediately mailed me replacement screws. Great customer service. Will definitely look at EGW for any other plates in the future”
“As much as I liked the item. Bushing was too big for the slide. Contacted Customer Service shortly after receiving but got no response. Was hoping was due to COVID, but tried again and still no response. Third time a charm - wrong. Still nothing so posting review”
Im sorry to hear that you run into an issue with our parts. We try our best to get back to customers as soon as possible. If you email us (info@egwguns.com) and do not hear back in 2 business days please call us 215-538-1012 and we will be able to take care of you on the phone.
If you call and you get the busy signal, please call back and try again. We get a ton of phone calls and emails every day and do our best to reply and get back to every customer.
“I purchased the Guide Rod kit for my 9mm Colt Defender. Product shipped fast and I received it just a few days after I placed the order.
Unfortunately, the front legs of the spring plug were just slightly too wide to fit inside the slide frame. I had to file about 1/8 mm off of each side of the legs in order for it to fit. For the price paid, I should not have to file it down to make it fit the gun.”
