“I upgraded my account back in October. When I got confirmation of the agreement it was at a higher amount than agreed over the phone. I complained back in October and wanted to cancel my contract. I was told that it would take 30 days to listen to the original phone call and that someone would respond as soon as it would come through. I have never heard anything despite calling every month. At least on 3 occasions I was told my query would be expedited to 2 days and that someone would be in touch after than time. To date no one has called me back. I have no option but to complain to the communications regulator in hope of a response. It is now January, and still I'm waiting on an answer. Worst customer service ever. Eir just wants to sell, adds a higher price and then never gets back to you. Disappointing doesn't even begin to describe my experience.”
“I have had many dealing with eircom/eir in the past 20 years and some very bad experiences. But this time I was put in contact with Paula Johnson in your sales department and I have to say she was excellent from the start to finish, she was clear precise and exceptionally efficient. I don't know her or never had any other dealings with her, definitely a keeper for Eir. The best ordering experience I have ever had with your company. ????”
“Great service fast set up however at night time during peak viewing hours TV freezes.
We have main Eir HD plus box & 2 additional multi room boxes.
This ruins our tv experience”
“Ive had no internet all through Christmas an still been charged, my direct debit never comes out when its meant too so i miss my last payment an now im been charged €10 by the bank an 18.60 by eir for a missed payment its a joke not one bit happy wit this service!!!”
“I ordered BB and Homephone and TV from EIR and the order process was great everything went smoothly. Appointment was set for a Monday which I booked off from work but no one showed up. I was contacted at 16.50 to say that no one would be there would I like to rebook. I said that I wouldnt as I would be cancelling as I had no days off until January. I was contacted by EIR and they did what they could to try and get me to stay but at that stage I did not want to reschedule. Maybe in the future I will try again”
“I bought NOTHING !!!!! & where is my credit ? Thanks for that, Gerard. The previous agent that you were speaking with left a note on your account stating that the call dropped when she was speaking with technical support. Apologies for this. I have credited your account with €51.56 (two months line rental) for the fault on your line. - Adam
9 Dec 2016”
“unfortunately I would only give a good at the moment because it took a few weeks for them to come back to me to regards to 3 emails I sent re my bill higher than expected. They got back to me this week with a resolution so I am happy again with Eir. thank you”
“I am absolutely disgusted with eir I would never use eir or recommend it to anyone. You completely messed me around I took 3 separate days off work unpaid and waited for you to come and install eir which was unsuccessful due to lack of capabile staff/customer service and you charged me twice for cancellation which does not apply to me because it was your fault I had to cancel. I want a refund and I want you to pay for the unsuccessful direct debits the bank charged me!!!!
Very unhappy about the whole thing!!!
Sorcha O'Brien gleeson 202 Carrow road drimnagh Dublin 12”
“I ordered broadband to be installed in the summer of 2016. I was informed that a new line would need to be installed from the cross-roads. Contractors visited the house and noted that a pole would need to be erected outside the house. This would require a larger crew. I was then told the work could not be completed until January 2017. In January 2017 I received a call informing me that installation had been scheduled for March 2017. No guarantee that it will happen in March. The job is clearly inconvenient and therefore not a priority to EIR.”
