“I wanted to replace my old, ailing, button phone with a similar one and went to the eir shop in Liffey Valley shopping centre. The helpful attendant said he had none in stock but would have in a few days. When I returned, I got one just as I wanted.”
“1 first call out given wrong mobile unable to contact me 2 second call out technican said order was incorrect 3 technican came too late to do outside work line vault 4 technican came on his own and it is a 2 man operation he said,”
“Eir kept changing installation dates! I contacted them a number of times told me it was all ok. First booted on 21st October, Then 2 months during another call turns out they had given the technician the wrong number, and cancelled it, but I got no notification . So ended up up going with Sky!”
“Shambles of a company, do not touch, they simply do not care. I did what i thought was a very simple transaction. I moved 300metres and asked for my phone service to be moved with me. I set up the new connection in the new house 1 month before the move. I ordered phone and broadband and was subsequently told the broadband needed to be cancelled as the wrong address was used for the new connection. that cancellation i was told would be 24/48 hours, 5 days later and i was still waiting for that to be cancelled, I still have a box on the side of my house with a load of loose wires from the installation., I'm also receiving this "review" email 2 weeks after placing the order...after some 15 years with Eircom/Eir i have now cancelled my account in full. Your customer service is appalling . Your staff are very poorly trained and the system you use to update records and take orders appears to be chaotic. All in all i can honestly say i have never experienced a company with such bad service, and the most annoying piece of it all is that of the umpteen staff i spoke to not one of them seemed to care about there job which is very sad but i suppose a reflection of the company.”
“I upgraded my account back in October. When I got confirmation of the agreement it was at a higher amount than agreed over the phone. I complained back in October and wanted to cancel my contract. I was told that it would take 30 days to listen to the original phone call and that someone would respond as soon as it would come through. I have never heard anything despite calling every month. At least on 3 occasions I was told my query would be expedited to 2 days and that someone would be in touch after than time. To date no one has called me back. I have no option but to complain to the communications regulator in hope of a response. It is now January, and still I'm waiting on an answer. Worst customer service ever. Eir just wants to sell, adds a higher price and then never gets back to you. Disappointing doesn't even begin to describe my experience.”
