“Everything.
Customer service lied to me caouldnt or wouldnt resolve my problems. I have had to wait over 4 months for a connection mean while vodaphone got the job done in 3 weeks.”
“I agreed to become a new customer back in late sept. but it emerged a pole needed to be replaced which was to be done in mid Oct. This did not happen and when I made contact I was told it would be late Dec. Still no pole and no contact. I again made contact and was told it could be late Feb. 2017 before pole would be replaced. I cancelled order yesterday. If I had been updated and told that dates would not be met and had been kept informed it would be the least one would expect. Appalling service.”
“Eir switched me to an account I did not want using false info on my usage. Refused to switch me back when contacted to following day and again by phone and email within the following week even though there is a 14 day cooling off period. Worst I have ever dealt with, just like talking to a brick wall.”
“jessica was so helpful and explained things i could under stand gave me the rightplan to suite my needs which was more to what i could afford at E62 a month in my montly bill so greatful to her”
“It took 4 attempts to get account sorted. It is such a pity that your customer service staff are not all equal to the task. I would have to say that both ladies I eventually had the sheer luck to deal with were so professional, capable and a pleasure to deal with. It was the pathetic knowledge of 2 gentlemen that left me fuming (One of them I eventually had to ask to hang up and log out of my account so I could ring in again and get someone else!!) Train you staff to do their job is my opinion.”
