“From ordering to getting set up I found the process very simple and customer service great, the customer service team are friendly and enthusiastic to answer any questions!”
“I had agreed a new contract with EIR about 6 months ago. About 2 months later, EIR informed me that my contract was changing with a substantial monthly price increase. I said I was happy with my existing contract, and that I did not want the extra Sports service or extra Phone Talk Time. EIR informed me that I did NOT have any choice. Accept the new contract or leave EIR ............ very badly managed. I am seriously considering leaving EIR.”
“I have always had problems with Eir, everytime I call I have to call back to change something as things aren't correct. Moving house lately has really topped it off!”
“Not told that the deal would add an extra €10 for unlimited calls to the UK. Then went over the UNLIMITED amount of minutes allowed under terms and conditions and chanrged an extra €100 for the service which we never were before when with Vodafone. The Eir App on Android does not show you how many minutes you have used on calls to the UK so unable to check this. Everytime we make a call to the UK we first have to open up laptop to check how many minutes we have used. Have asked before about this and told T@C T@C....”
“I made the order about 8 months ago and still have no phone line. Every month the completion date is extended. It is ready to install but because it says on a computer that its not ready a phone line has not been stalled. When I call up I get transferred to about ten different people who have no idea what is going on. Very disappointed. I will give this bad review and still no one will call to resolve the issue.”
