“I have had several episodes of no service in the short time I've been with Eir, and find it extremely difficult to contact support when this happens at weekend”
“On receiving a new smart phone i called into Eir store on Patrick st Cork and asked the female assistant to please transfer the sim card to which she replied "we dont do that".later i visited Harvey Norman Kinsale rd and met a very obliging female assistant who was more than willing to help me and when i offered to pay for the service there was no charge.no marks for Eir.???”
“As a telecommunications company they're not very good at dealing with communicating. I've been waiting since November - actually the matter started way before then & I'm stilling waiting for the matter to be resolved.”
“Eir user interface is too difficult to navigate.
It's a pain.
Also your pricing structure seems unclear compared to what was sold on the door step.
We gave not made savings.”
“I was offered a new modem which I was told was an upgrade. I have had a number of problems since. Message was "problem with wireless adapter or access point. Whilst the problem is not happening as frequently since I spoke to your staff member it still persists. This is not acceptable.”
“all over Christmas I couldn't get skype which is mainly why I have a computer. very disappointing. I was on to eir several times but it is still very bad. they say the line is ;ok but my computer is only bought during the past year so I don't think there could be anything wrong there. I would love to get my skype back . mary disgusted.”
“I have signed up for a 45 euro payment for broadband yet my bill has been 73 euro with no correspondence from eircom as to why this is so high I have no access to the internet in the bedrooms as the service is so bad yet people in our area say fiberoptic is on our street and I would clearly love to change to another server but I am tied into a 18 month contract which is like a prison sentence I have sent an email asking them to explain why my bill is over the 45 I agreed when signing up but of course no reply!!!”
“The whole thing was botched with the result that I was threatened with disconnection for non_payment when as far as I can make out my account is in credit”
“The customer service agency was very helpful the only complaint I would have is the
length of time it takes to transfer my call from one department to another. The call in
total took somewhere around 58 mins.”
