“I haven´t recently purchased anything. So I am a bit scared of what you could be doing with my Bank Account. Please do let me know for sure that you´re not doing any unauthorized transaction.
Apart from that, you charged me almost 500 euro for a landline minutes I was told almost five times in your shops that it didn´t have any limits. I found that out with my bill and I find that really huge and unfair. I asked before signing the contract five times, if it was unlimited and I took their word for granted. That´s like lying to a customer and stealing almost 500 euros from my working hours and I think there´s a limit. I am really dissappointed and angry with this brand. Sorry, but I won´t come back once my contract is finished, that´s really true!”
“Terrible customer service once I lost connection for broadband. No connection between any of the customer service teams (eirchat, twitter, phone service, tech support). I have wasted HOURS of my life calling or contacting eir and no one seemed to be willing or able to help. Ridiculous timings set by engineers for visit (e.g. am or pm). Asked to speak to a supervisor a number of times and none available. No complains procedure which is available to the public. No apology forthcoming and I definitely won't be renewing my contract when it is up and will encourage others to do like wise if I am not contacted soon.”
“besides previous experiences with Eir, this email states that I made a purchase recently with Eir. I DID NOT. Facts should be correct. Please let me know what I am supposed to have purchased recently with EIR”
“After initial installation we had to have engineers out 3 times and a number of calls re TV set up. Once up and running correctly we realised there are a number of key stations missing from package which was not pointed out by your very persuasive salesman including living' and sky 1. I cannot wait for contract to end.......”
“Very helpful staff everything easy to understand and no matter what problems I have with anything their always someone on the other end of the phone that understands my needs and sorts out the problem no matter how big or small. Cillian o Brien was very helpful today and sorted my issue in no time today. Very happy customer here.”
“Changing modem to e fibre ,took 3 weeks .5 modems were installed every few days .Fequent contact with Eir was frustrating.Telling me it was my PC was the problem.Get it checked .Idid at a cost 90€.My new PC was perfect .I heard calls to Joe ,any one of them could be my story.”
“Due to our longstanding customer loyalty, when we recently rang about our very poor broadband, your services department were very good in discounting our present service charges for a set period, with the promise of better broadband in the future. It has yet to improve, but the staff in the office and the maintenance crew were excellent.”
“i have not bought any thing from eir while i have home phone from them and broadband if i had a choice i would change i am waiting for fibre broadband for over five”
“Everything about our experience of trying to switch to eir was a nightmare. After almost three months of issue after issue, we still do not have our original phone number restored. We finally had to submit a complaint to Comreg after the eir complaints procedure also failed us.”
“Worst company I have ever had to deal with..paying for wifi that don't work..yet still have to pay as in contract..each person I spoke just don't seem to care”
“I rang before Christmas is 23rd had problems with broadband was advised an engineer would call on the 28rh no-one called I rang on 29th to be told an engineer was out and checked tgebkibe and always OK my speed was not OK I spent another lengthy call and your caller had to make changes to bring my speed up it's still just OK I will be moving once my contact is up”
