“Your sub contractor was too lazy to put in a cable.They used every excuse. They did not even come out to the house in the end. We are now with 3. Oh and your team were no good either. Every excuse very very bad no help at all”
“It took ages to get broadband connection in 3 visits, now frequent disconnections experiencing, at least 50 times / day since new year.
Pretty sure it will take ages to get technical support to correct this problem.
Dr.Sohaib
0899768511.”
“Good, prompt service. Customer service team always easy and very pleasant to deal with.
Only minus - trying to navigate the menus when dialing 1901!!”
“Customer service very poor. I had to ring numerous times to organise a time for the engineer to call out. I asked for my husband to be a named person on the account however any time my husband called the customer service representative wouldn't deal with him. It's a shamble of a service and requires significant professional input to avoid losing customers in the future.
.”
“I had a very poor internet coverage , Eir then reduced the coverage and twisted my arm to go for fibre broadband which I agreed to try out. The coverage is better but not what EIR said it would be .
tom”
“I have only been with them 4 months but everything so far has gone as it was suppose to so no complaints
There app is useful to know what your bill is exactly each month
There sports app which came free with my package has plenty of things going on”
“I am still waiting for broadband connection so I can't understand why you're sending me this email. I have a complaint registered with you which no one seems to be following on.”
“Worst service ever can't rate eir low enough.no contact regarding date of broadband installation and still being overchared on my wife's mobile by 20 euro per month.
Was told in eir shop parlay limerick by Chris the manager to stop annoying them as my presence was interfering with their sales”
“I am with Eir only a few months and I am already on my third modem since the first two modems apparently stopped working. I work from home and this unreliability is hurting my business”
“I am giving you a top rating for the installation though my experience with your sales and customer service left a lot to be desired.Lets hope things get better.”
