“I had no internet for 5 weeks due to a fault on the line .
I couldn’t get anyone to fix it as we had a storm after I reported my fault so I was left completely stranded.
I finally got a lovely call response from Jake. He was very understanding that I work remotely and was in a very difficult position.
He rang me every day and got technicians out to fix my fault and got me back online .
It was so frustrating, so I am extremely thankful to Jake who was so kind and accommodating.
Thank you 🙏
Before Jake I did not receive any good customer service at all !
He deserves a fantastic review-”
“Signed up a 2 year contract in the waterford store today .. couldn't be happier with all the staff there,, so friendly , helpfuland knowledgeable. It hasn't always been this was but I'm glad to see with the new staff member has turned it around..”
“Ailisha was so helpful and her customer care was fantastic when I was at eir today she answered all my concerns about my fon I asked her .
Satisfied customer.”
“Was in a complete dilemma over locked punk code.
Bryan in newbridge provided expert, efficient professional advice and help. Brilliant I really appreciate it
M Clinton”
“in your Blanchardstown store( upstairs)., today ,I was looked after a member of staff Alanna.So helpful an very professional. She is definitely a great asset to Eir.
member of staff Alanna.”
“Very happy with eir tv and fibre. I took time to research all, don't need or want the 300 or so channels sky offer so I'm very happy with my eir bundle”
“Emily is one of the most helpful and friendly retailers I have met. She was really good to me in the patrick street cork store and I highly recommend the service there”
“I'm not entirely happy. My laptop frequently displays "No Internet connection" which I find very frustrating. Could you check connection at your end ? Louis Byrne.”
“The person I dealt with this time fully understood the problem and solved it for me. He was most helpful and I was so lucky to speak with a person this time who fully understood my query.”
“The two agents in the Blackrock store, Conor and Eabha, could not have been more pleasant or more helpful. There was a fair bit of admin to be done, as the transaction was across quad-play and they were cheerful and efficient while they were dealing with it. I also noticed how well they treated all the other callers to the store while I was there - including an elderly woman whom they treated with great courtesy and respect. They're a credit to themselves and to the organisation they work for.”
