“The customer service was terrible in my experience. I’ve been using them for a few years now and unfortunately they just lost a customer. They screwed up my order and did not try to work with me on fixing it. I was very disappointed. I could understand if I ordered the wrong item but no, they sent the wrong item. Let’s just say if they send you the wrong item be prepared to wait another week to week and a half to receive the product. It honestly just seemed like they didn’t give a f**k, that’s how I took it.”
“Great selection and great prices BUT take your business and hard earned money elsewhere! It seriously pains me to write a bad review. I’m all about supporting the vape business and community, seeing as it is slowly dying off. I’ll start off with most websites offer free shipping. Didn’t mind forking over the eight dollars but it takes a whole week for the parcel to be delivered and all that tells me is that the operations at their fulfillment center or warehouse is very poor because even after the day of purchase it still took a whole 24 hours for them to process my order. God forbid you were to want a refund or an exchange for anything. Because that’ll cost you too (don’t expect them to pay for the return label). Best they can do is “store credit” by the way and don’t expect to use all of it as they still want you pay a dollar and shipping on top of that. This is just my experience.”
“Firstly they shipped it out next day received in 4 business days. Second I got a Species V2 for $31.99 + a Wake Mod Littlefoot $9.99! This Mod rocks and the RDA is Top notch. I'll definitely be back for future purchases!”
“Great company with quick shipping and delivery, even in these hard times of delays. They have a good selection and site layout. Customer service was great to work with on the single issue I have had with the company, over probably 10 or so orders. This is why I return to ElementVape and will continue to.”
“been a customer for years, have never had an issue, shipping is always fast, prices are always great, staff is always on point. had my first issue this last order with a DoA battery, all they asked for was proof it was DoA a short video recorded, and they sent me a new one. can never recomend these guys enough always top notch and my go to vendor.”
“This is my go to site they always do me good.i gave them 5 stars was they are a good company was going to give them like 2 stars cause them messed up my order and sent wrong thing but I contacted them and they fixed the problem quickly and are sending me the correct one..there customer service is top notch and in my opinion they deserve 5 stars because of there customer service I will always continue to order from them. yea they sent me wrong thing but some times it happens”
“By far the best Online Vape shop and I've tried quite a few. Elementvape has the best prices, amazinggg customer service and the fastest shipping you could ask for what more could you want from such!! I will buy my vape supplies from them as long as their in business. God bless”
“I ordered nunchaku 2 glass from element vape but received nunchuku 1 glass instead so I reached out to them. The responded that same day and started to look into the issue. They confirmed the wrong glass was sent and they said to keep the wrong glass and started to send me the new glass right away. It sucks I'm without a vape for a few more days but I'm glad they made it right in the end.”
“I totally recommend Element Vape. They have a wide variety of products for all kind of vapers including the DIY materials.
When I had a problem with a missing item in the shipping, I contacted customer support and they reacted with a remarkable celerity and professionalism.
Also they are fast at shipping and delivering.”
“I saw a promotion i ordered what i thought was it and got my confirmation email i looked it over and saw i messed up and got the wrong product i email them back and got a message back saying sorry for the inconvenience and to please confirm that i like to cancel i did and received a message say i would be refunded and hopefully to see me come back soon. I reorder the right thing and i await my new products thanks again for the help.”
“You guys are absolutely awesome got the stuff we ordered and about 3 days and the tank we got was amazing my wife loves it thanks for all your help and having a great selection of stuff”
“Element vape is my go to for online ordering not only do they usually have what I need in stock but their shipping is incredibly fast and the customer services top notch. they respond with questions or concerns. within a matter of hours sometimes. love using element vape and will continue to use them in the future.”
