“I had made several purchases from this shop with no problems and then one of my orders came with an item missing, its the kind of thing that noone wants to deal with when shopping online because chances are high that the experience can be negative. I can say for sure this is not one of those businesses, the process for fixing the situation was quick and easy and these guys deserve to be recognized for the great customer service. This is now the only place I go for supplies and highly recommend them to everyone. They also have the fastest shipping and high quality items.”
“Very fast customer service response. I received a smok scar p3 instead of scar p5 that I ordered. I dont mind the p3 so I didn't send it back for the right item and element gave me a store credit for the trouble. Shipping was fast considering the time of year and the customer service was very helpful.”
“My experience was amazing. I took advantage of a holiday sale and got a great deal on the exact devices and accesories that my girlfriend and I wanted for christmas. Paid for ground shipping and my order was sent out through Fedex 2 day air. When my package arived, although everything else was perfect, 1 item was left out during packing. I sent an email about it to customer service friday night and by saturday morning they had it sorted out and sent my missing item. Great service, great pricing, and overall perfect company.
Element Vape will be my top choice for vaping products from now on.”
“Elemental Vape has always been a go to for me for juice and equipment. They have amazing customer service and that counts a lot when making an online purchase. Highly recommend!”
“I was sent the wrong juice by mistake, and when I contacted customer service and sent them a picture, they sent out the correct replacement and I got it 5 days after the first delivery (I live across the country from them so that's to be expected). Customer service was very kind and took care of the problem immediately, the same day. They were happy to help solve the problem and they did! Thanks EV!”
“Made an order and an item in that order was unavailable so they sent me an email to let me know it was soon after I placed my order and then they were able to find said item and confirm it with me the same day, very good customer service and very polite, I've order stuff from here before and I will continue to do so.”
“I placed my very first order for a vape kit with Element Vape. I had incorrectly typed the wrong email and had no idea when my order was fulfilled. I sent am email to the customer service team who promptly told me what had happened and they sent me a copy of my invoice along with the shipping information. I really appreciate their prompt response and commitment to custelement omer satisfaction! I most certainly will order any resupplies form Element Vape.”
“I ordered the wrong product, it was my error. The customer service department worked with me through email, answering my emails very quickly and resolved my issues very quickly! I’m very happy and I will absolutely order through them again!”
“I always use element vape as their delivery is so fast everything is accurate prices equal to others and they expedited a refund to me. I would definitely use them again and recommend them to others. Happy vaping! Happy holidays and stay safe!”
“This company never disappoints!
Only twice amongst my many orders has there been a mistake in my order and both times it was quickly made right.
Love you guys at EV”
“I would highly recommend Element. I order from them all the time. I have never had any issues. They have a great selection and very good prices. I bought a mesh coil tank from them and it’s by far my favorite tank. The shops around me locally have terrible selections, high prices and ripped me off by selling my a broken mod. I use Element every time now and have had no problems”
“Only have ordered a handful of times from Element Vape, but my last order ended up having a faulty mod that had quit after turning on and firing once. Emailed the team and within a day had a return label. A couple days after that the item was successfully returned and my account credited. All in all, I will definitely be a returning customer by their outstanding customer service.”
“I was reading the email sent to me stating my order was delivered and saw the part at the bottom about contacting you if I had any way you could improve the service. I just want to say I couldn’t possibly give you guys any more stars or thumbs up or whatever type of positive feedback you choose to use. Your website is clean, and easy to use. Your deals are great and your inventory is well stocked. And the shipping? I ordered this like 3 business days ago! This is spectacular! I recommend your business every chance I get and couldn’t be more satisfied with the service you provide. What could you do to improve? Not a damn thing. And you can quote me on that! Keep it up!”
“I had issues with a leaky/broken box mod, and the company went above and beyond to remedy the situation. They were considerate on shipment times due to COVID. Couldn’t be more great full!”
“I recently placed an order for a Smok Mag Grip mod, after I placed my order I went to my Bank app and saw that I had accidentally ordered two instead of one! I immediately panicked! Living on a fixed income every penny counts so I immediately contacted Element Vapes customer service to explain my situation. I anxiously awaited their response, to my surprise they were very understanding! I would say they went above and beyond to help me,making sure I was satisfied customer. They immediately canceled my order,replaced the money in my account, actually it takes 2-5 business days for this to happen but I’m confident they will!! I haven’t been a customer for years and years,matter of fact this is only the second time I’ve ordered from them,still they treated me like I was a VIP customer!!!! If anyone can find better customer service than Element Vape gave to me I would love to know,chances are you won’t,PERIOD! I would highly recommend Element Vape to anyone looking for a great product at a great price with great customer service!!”
