“This company doesn't even deserve one star. They take your money and charge seven dollars for a signature, but the delivery person just leaves the package outside the door. They charge for insurance, then don't stand behind it. When you tell them you never received the order, they tell you to contact the delivery service, that never responds. They lost a great customer.”
“The company itself is very fast on shipping the order but the delivery service they use GLS is terrible and reflects badly on the Element Vape Co. GLS Transportation is rude very uncooperative, and does nothing to communicate with their customers.”
“The extremely slow, unknown shipping company that Element Vape uses lost an order I placed with them almost a month ago. I contacted them last week to let them know it had fallen off of the map, and they responded by saying that isnt their responsible and I needed to file a claim. No "hey sorry our useless shipping company lost your package" or any other words a customer service rep would use.
Ok, fine. I'll file a claim. EV's nonexistent customer service dept sent me a link that clearly said "file a claim". That link took me to a page with my order details on it...and a link to email ELEMENT VAPE CUSTOMER SERVICE. Hey, that's a SCAM. I am filing a dispute with my bank and Paypal ASAP- this is ridiculous and I am beyond irritated these people are just hanging onto my 80 bucks and not doing a thing to help me get refunded or sending a reorder.”
“This Place is absolutely amazing! I will never get my vape needs anywhere else. Everything is great quality fast, shipping , and wonderful customer service.”
“SCAMMERS SCAMMMMMERS i cant say it louder!!!!! Absolute worst place of business !!! 1st My order took 3 weeks to receive and then i couldn't receive it. After that i requested a refund and they said i never sent back .. knowing i never received it . At this point its been a month and still no resolution or help from an actual person . I then proceeded with the BBB and filed a complaint because you cant just steal peoples money , especially if i never signed and or received the delivery. I also had to file with my bank because they would only do it on PayPal which i cannot access and finally a month later i got a confirmation of a refund back to my account .”
“On Feb 25 2023 I purchased on line the model VILTER PRO from ELEMENT VAPE .
I received the product 13 days later. Didn't used it, just placed the liquid in the pod, and put it to charge. A few hours later the device stopped charging, and the pod contacts were wet with the liquid. I retired the pod, cleaned it and tried to charge again without success. Today I tried the vape, and the device didn't fired. The contacts of the pod were wet again. The pod, placed over my desk, wets the desk. The pod is obviously leaking and the device is unusable. I addressed the issue to ELEMENT VAPE for exchange or refund, and they declined to honor the warranty, because "...pods are not covered by the 30 days warranty..." ELEMENT VAPE IS THE KIND OF COMPANY WHERE QUALITY CONTROL IS MADE AND PAYED BY THE CUSTOMERS”
“Very responsive and competent staff. I had an issue with shipping and they responded promptly and were very helpful and polite. I am very happy with my order and will be ordering from Element Vape for all my vaping supplies going forward. Thanks guys!”
“I have been using ElementVape to purchase all my vape juice and kit for 4 years.
1. Good customer service. Has auto confirmation if outside business hour. And they reply within 24 business hour. This is only for their 1st thread, it's not like some corporate each email reply takes another 24 hours
2. On time delivery. It haven't missed any of my package. You also also spend $2-3 for insurance. I had some missing vape juice in a package before, but they immediate send another package after I told them.
3. Juice quality. It depends on what you buy. It has many choices online”
“I have never had a problem with Element Vape! Their prices are better than most and their selection is great! My last order was missing 1 bottle of juice and within 3 emails they sent the missing bottle! Great customer service!! This is by far the best online vape shop!”
“A company that is so well known for the vape products is unable to tell me where my package is. Almost a month now and nothing. They hold no responsibilities once an item leaves their place. told me to wait it out. I asked for the item to be canceled and refunded, I got a quick, "nope" It's a shame that shipping problems will cause me to never use Element ever again. customer support was no help, tracking info is useless. its a guessing game once you buy something. spent more than a few hundred dollars with you over time and the answers I got from the email are not what I was expecting. cancel the order, return my money”
“Element vape is the best! I was skeptical after reading some reviews. Decided to give them a try anyway and glad I did! I challenge you to find better prices on name brand carts. I've made 2 pretty big orders now and all arrived as described and way before I expected them. After I received order confirmations Items were delivered within 3 working days. Thanks Element Vape!”
“Such a great company. Customer service is responsive and helpful, shipping time is always super fast and you cant beat their prices. I highly recommend ordering from Element”
“I ordered, and received the gorgeous DotMod 35W in red, with coils, and battery. The product is of quality materials. The vaping experience from this device is wonderful! Element Vape is where I shop for vaping products, and devices. Excellent service, fast shipping is phenomenal. Their support is superb.”
“Fast shipping (only 3 days with standard shipping), Great price (very competitive, I ended up saving about $50 on a bulk order vs. my usual guys). Great customer service too. Highly recommend. 10/10”
“I paid for 'EXPRESS SHIPPING 2-5 days After 1 week all I have is a receipt for printing a shipping label. Correspondence with this company seems futile and automated. Zero confidence I'll get my order at all. Poor ethics.”
