“Absolute A+ product line
Absolute A+ delivery time
Absolute A+ customer service
Absolute A+ return policy / helping me through replacement
I wrote a long story about how i received the wrong products in 3 of 20 vape bottles, informed E.V., and received fantastic, easy & understanding help from E.V. to get it fixed.
Instead of typing it all out again on my phone, I will write this:
ELEMENT VAPE is the only brand name vape store. Nothing else compares.”
“They were very helpful when I needed to return some items for both refunds and store credit. It was a very smooth process and they were very helpful.”
“Best place ever. Always fresh, SEALED bottles, fast and free shipping with $50 or so purchase, I ordered Friday and my order will be here Tuesday in B.F.E. Oklahoma. I ordered 3 clearance vape kits and 4 bottles of my fave Sad Boy cookies for a lil over $100.”
“I ordered a Geekvape Aegis Legend 200w Limited Edition kit (Xmas Red & Gold) from Elementvape and payed nearly $90 for it as they are the only site that still has that very rare color still in July 2020. Somehow, I recieved someone else's order entirely.
I sent pictures and the proof they requested to their support team, and within 2 days they shipped out a full replacement.
So even though there was an issue with my order, the way they handled it definitely earns them 5 stars. Instead of blame the customer or refuse to help, they issued me a replacement immediately and were very polite and responded almost immediately to every email. I was very pleasantly surprised.
To others who may have had issues with packages being lost by USPS, giving bad ratings to EV, I say this - when that happens, it falls on USPS to replace the package contents which unfortunately is always a run around. A company may only be making a dollar or so on a bottle of e liquid - so for them to replace your entire order And cover shipping due to something that is entirely not their fault, it would bankrupt them in the long run. If a company has a good relationship with USPS and knows they will cover the lost package, they may just send you the replacement before USPS fulfills their end of things, but that is the ideal scenario and not always the case.
It sucks as the customer when that happens, but you cannot really blame a company for a mistake that was made entirely by the shipping provider.
I can only speak to my experience with EV which was excellent, they have definitely earned my future business.”
“I’ve had nothing but great experiences with element vape. I’ve placed many orders with this company and there was only ONE time where I had a missing battery (stuff happens sometimes) and they sent it out right away. A feel like a more accurate measure of a company is how they respond when something goes wrong. It’s easy when everything goes right any company looks good in that situation. Element though got my battery to me very quickly and always responded to my inquiries.”
“I have shipped at many online vape stores, so I can say with confidence that Element Vape has amazing service and top shelf products. Every order I have made this far has arrived early, and we are currently in the middle of a Pandemic. They always have the best prices (trust me I've shipped around) and more importantly they ACTUALLY have the products in store that they sell. That's the issue I always run into with these online stores. They advertise awesome deals, but when I try to purchase them they're out of stock in all the popular items. Not at EV! I haven't had that problem once! I highly recommend EV. 5 star all the way.”
“I’m stuck at home during the pandemic, looking to save a few bucks where possible on my Vape supplies, and I come across Element Vape. I wanted to upgrade my Smok Nord, and go to the Nord 2 and get some extra supplies. Placed the order on Sunday night, had my new device, juice, and coils 4 days later (West coast to east coast)! Very competitive pricing on-line (more importantly, crushing local vape shop prices in PA allowing people to save some money) and fast service. Oh, and Sadboy Butter Cookie juice, that’s one good juice!”
“Element's Customer Service has been second to none, they are always 100% professional. I've rarely ever had an issue to begin with but the one or two times they immediately resolved my issues and were police, courteous, and most importantly found a remedy to my issue.
I highly recommend Elementvape to all my friends!”
“Im a first time customer. When I placed my order I didnt recieve a confirmation email. So I reached out to them and gave them the information that they needed. They responded within a day and showed me the email that I used. I mixed up 2 letters so that was my fault. They also gave me the tracking information and the invoice. I will be using this site for my future purchases.”
“They have fast shipping and I had an issue with one of the products being wrong but after a brief Email with the company it was corrected. It’s very hard to find an honest company nowadays so in my opinion they are great !”
“The best online shopping experience ever. I order about 80 dollars a month. Best customer service ever. Products are top notch, shipping is excellent. Wouldn't dream of going elsewhere, even if they're out of stock, I'd rather wait for them then go elsewhere. EV definitely has a life long customer with me. Keep up the great work. I truly appreciate it and recommend them to all.”
“Great! Bigger order, everything was shipped out promptly within 24h, and better yet, everything in the order was exactly what I wanted!
Very happy about this experience.”
“I like to shop online and was having difficulty finding replacement coils that led to purchase another type of vape. I ran into Element Vape online and found the SMOK Helmet-CLP Replacement Coils I needed. The Element Vape Support team reached out, notifying me that the product was in the store because I wanted to cancel the order and not receive the purchase due to the COVID and news of China. I proceeded to make the purchase and received the SMOK Helmet-CLP Replacement Coils within 3 days. Thank you team for your support.”
“I have been ordering from element vape since may 2019. I order my juices and replacement parts for my mod (which i also ordered from EV) monthly, and I have never had a problem. Sometimes my flavors go out of stock but never for long and there's always a good recommendation for alternatives. The website itself is very organized and easy to find what you're searching for. The points system is nice and the shipping is always accurate or even early for me. Love shopping here. I'd highly recommend it to anyone. I've tried a couple other places online but none chalk up to EVs reliability and prompt delivery. No comparison. These guys are great, shop here. Thanks EV!”
