“I've been ordering from Element Vape for a few years and recently received the wrong items (first time it's ever happened). I contacted them letting them know on a Friday and had my corrected order on Monday morning. I was not expecting the speed of resolution and am very happy with the service.”
“I had ordered several bottles of juice, and one came in the wrong mg, which I informed them of the issue, and they immediately shipped the correct bottle and told me to keep the mistake as well. I feel they went above and beyond, and I even got the corrected bottle in just 2 days! Anyone and everyone makes mistakes, it's how they're handled that separates the good from the great! I will continue to order from element!”
“EV customer service is great. I had an issue with my order and emailed them, they responded with a solution right away. Delivers within the same week also, sometimes earlier then expected date! I’m very satisfied with their service and would recommend buying from them. Thanks EV 😁”
“Worst customer service I've ever seen! Flat out fraudulent!
First of all, I bought five items & three were defective! Not only did they demand videos to prove my claims, ( in 54 years I've never had a company do this to me! WTF?) then they only honored the warranty on one!
Furthermore, one was a battery that was clearly 100% defective, and they told me they don't warranty batteries. It would have been nice had they told you that on their website!
Even worse... The tops on BOTH falcon king tanks I bought were defective and wouldn't open right. The crazy part is that they approved the return on the first tank, but denied the return on the second tank, and the second tank was even WORSE then the first one!
Now I know why they use a PO box and don't accept phone calls!
Element Vape is the worst company I've ever dealt with!
Going back to MVS.com!”
“Element is my first online vape store experience and I would never hesitate to recommend them and have done so many times.
They are prompt with customer service and shipping and carry great inventory.”
“Great customer service, competitive pricing, great selection. Recently had a mixup with an order (the first issue after using them for years now) being wrong and they corrected it quick and easy, no cost to me. Great products with customer appreciation to match. My go to shop for all vaping needs.”
“I ordered an Aspire Odan Mini sub ohm tank and was accidentally sent the full size version instead. I have mods the tank will fit on but bought the mini version specifically for a smaller mod in my rotation.
Customer service responded promptly to my request for an exchange and after I provided a few pictures verifying that I was indeed sent the wrong tank Element Vape promptly shipped the correct tank same day.
The best part? Because it was a mistake on their end they allowed me to keep the original tank! I was not expecting this at all and am very pleased with how Element Vape handled this.
Will definitely remain a loyal customer.”
“Best customer service!
I have been ordering products for years and any issues are always resolved to my satisfaction. I can’t say the same about other companies I’ve ordered from unfortunately. Thanks for replacing an item that was missing from my last order.
No sweat 😓. I’m glad for mistakes, it just means robots haven’t taken over yet.”
“This company is absolutely awful. I purchased a faulty device and they asked me to send a video showing why did not work. I did everything that was asked for my part. They gave me the run-around for a minute and at the end had the audacity to tell me that they can't take used products. How is it a used product if it never worked you made me so you a video how it didn't work is that what you consider used. So they denied my refund and kept my money there are so many other Vape companies please do not waste your money on time with these people not to mention it's taking over a month to get that final answer from them. They will keep your money and send you shity devices do not use this company please listen to me.”
“I always recieved great products when I order from Element Vape. I had recieved one order with an incorrect item and when I contacted customer service with the issue they helped me very promptly and quickly corrected the situation by sending me the correct item.”
“Element Vape is my favorite online vape shop. That have great prices and selection. My orders are processed and shipped quickly, often I receive my items ahead of expected delivery dates. Another thing that really sets them apart is their customer service. Anytime I have contacted them with a question or issue, they were quick to respond and ensure that I was taken care of. Lots of places will sell you stuff but Element really takes care of their customers before and after the sale.”
“I have been ordering from ev for about a year now and i’ve stopped going to vape stores completely because theyre too expensive but ev is the place to go they have great prices and i had just ordered a Nord Vape kit on a friday and it came monday afternoon! lovely service, fast shipping, great prices, and great selection.”
“I have ordered about 6 times from Element Vape and always received my orders in a timely manner. This last time, though, I was surprised and pleased with a solution to a problem with my order. I received the wrong item. I really had my heart set on the original and was disappointed. However, I contacted them and wrote an e-mail (I was polite and acknowledged their good past service) to explain what happened. Within about 2 hours max they contacted me with a very satisfactory solution. They let me keep the incorrect item and almost immediately sent a tracking number for the correct item that they would ship. I’ve been very happy also with the condition of my items and eliquid. Thanks Element Vape!”
“Element Vape was very quick to respond to my email and the customer service rep that handled my issue was very professional. I will definitely order from them in the future.
-Cary”
“Element vape is always quick on responses. They gave me a solution to my issue. Also there shipping is fast and competitive prices. It’s my one stop vape shop.”
