“I have ordered several times from element vape and have had the very best service and shipping. Genuine products. Would definitely recommend them toy friends. I live in texas and no shipping issues !!!!! Great job element vape staff”
“So I ordered a geekvape aegis legend 3 two batteries and battery charger and some vape juice and all the products are amazing I got the order in 4 days the company is is California I am in Michigan and they let me know when it was shipped”
“Make sure to order whatever you need a month before you need it because that’s how long they’ll take to get it to you. Worst shipping I’ve ever experienced and customer service is like 🤷♂️”
“I ordered a vape pen for my ADULT son. I placed the order, let my son know that I ordered it for him, then the next day, my order got canceled for fraud! No one reached out to speak with me, I could have provided any information they needed, but rather than them doing that, they just canceled the order.. It’s not the end of the world or anything, but it’s very frustrating. I definitely won’t be buying anything else from this company and I will tell anyone who will listen not to shop here. -10/10 I would HIGHLY recommend shopping elsewhere.”
“Like many others, I placed an order and never received it. Multiple "delivery attempts" were made, but no delivery actually showed up. I was actively watching my street for the last one while it was marked as attempted. Now Element is refusing to refund until they receive the package back, but the courier (Better Trucks) will not tell me whether they even have the package. Customer service is atrocious. Save your money and time, order elsewhere.”
“Overall just a terrible experience. I bought a dispo, it took a while to get here. Ordered it on Monday last week and just got it Monday a week later. So I bought the Cotten candy verison from another website because this one on this one was sold out. So the one I bought the day after on Tuesday arrived on Saturday. So I get the vape today and open it up. The oil is freaking clear. I’ve bought multiple dispos from this brand and we’re always yellow oil. So I’d watch buying from this website. It sucks I wasted 30$ on something I won’t even use because it doesn’t look right. I tried it like an idiot and now my stomach is just turning. There’s better websites to buy stuff off of. This will be my last time buying off of here.”
“Only order from them if you don't mind waiting FOREVER. The 5-14 days they tell you is an absolute lie. I've made the mistake of ordering from them three times now, and I'll NEVER do it again. I havent ordered from them for a while, so I forgot how TERRIBLE they are at getting the order out. Even if you pay for expedited shipping, it is a waste of money. I ordered a vape 2 weeks ago, and it's been in the same spot since the 25th. When I emailed them to ask them what's going on, I got no help. DO NOT ORDER UNLESS YOU WANT TO WAIT A LONG TIME!!!”
“Might as well order from china as long as it takes to get the delivery. They take no responsibility for that they blame it on delivery but it’s who they chose to use”
“As of 3/3/2025 still have not received my order.
I have been ordering from Element vape for over 3 years now and they have great selections and pricing. I have spent close to $1,000.00 in that time frame. This last order I made was 1/25/2025. I spent an extra $8.00 dollars for quicker shipping and an additional $4.95 for route shipping protection. With this on my order information "Ground Shipping - Parcel W (5-14 Business Days) - Parcel"
Subtotal : . $197.82
Discount : . -$0
Reward Point(s) : . -$4.32
Shipping & Handling : . $8.00
Sales Tax: . $20.75
Delivery Fee: . $0.00
Adult Signature Service (Required under PACT Act): . $7.00
Route Shipping Protection . $4.95
Grand Total: . $234.20
I contacted them on 2/11/2025 and this is the response I got:
D-Element Vape Team-L (Element Vape)
Feb 11, 2025, 1:36 PM PST
Hi William,
Thanks for contacting us about your package.
Unfortunately, shipping fees are non-refundable through Element Vape as stated on our Shipping and Handling Policy.
https://www.elementvape.com/shipping-and-handling
Additionally, all transti times are estimates and not guaranteed.
I can confirm that your order has already been processed and shipped. To clarify, your package is currently moving via a freight service:
1. Packages will first be in transit on a commercial LTL Truck across the country to a regional carrier near you. Your package may hop through multiple sorting facilities prior to arriving at the Final Mile Carrier, tracking updates may not be provided for each stop.
2. Once received at the facility, an update will be provided and your package will be sorted onto a final delivery route.
As new regulations have complicated the shipment of vapor products, some packages must be shipped through our network of Local Regional Carriers. Due to the increased complexity of shipping, customers in the Midwest or Eastern half of the U.S. may see longer transit times (6 - 20 business days). More information can be found on our Help Center Articles below:
• MY TRACKING INFORMATION HASN'T BEEN UPDATED IN SOME TIME, IS MY ORDER LOST?
• FULFILLMENT AND TRANSIT TIMES
• WHAT DOES MY TRACKING STATUS MEAN?
In the meantime we can only advise that you allow some more time for your package to make its way through this delivery network. A tracking update should be provided once your package has been received and processed at the Final Mile Carrier’s facility closer to your location.
We appreciate your patience as we work to continue offering services to customers nationwide.
Their tracking site shows this:
Carrier Message
Comment: EXCEPTION:
February 23 2025 | 6:35 AM
Carrier Possession
February 13 2025 | 3:42 AM
In Transit To Final Mile Carrier
Comment: Louisville, KY
February 04 2025 | 11:19 AM
In Transit To Final Mile Carrier
Comment: LOUISVILLE, KY
February 04 2025 | 4:44 AM
Arrived At Carrier
February 04 2025 | 4:00 AM
In Transit To Final Mile Carrier
Comment: INDEPENDENCE, KY
February 03 2025 | 10:47 PM
In Transit To Final Mile Carrier
February 03 2025 | 5:40 PM
In Transit To Final Mile Carrier
Comment: ELKHART, IN
February 03 2025 | 5:40 AM
In Transit To Final Mile Carrier
Comment: MONTROSE, IA
February 02 2025 | 5:21 PM
In Transit To Final Mile Carrier
Comment: ARGONIA, KS
February 02 2025 | 4:56 AM
In Transit To Final Mile Carrier
Comment: BELEN, NM
February 01 2025 | 4:45 PM
In Transit To Final Mile Carrier
Comment: WILLIAMS, AZ
February 01 2025 | 4:41 AM
In Transit To Final Mile Carrier
Comment: SAN BERNARDINO, CA
January 31 2025 | 4:12 PM
In Transit To Final Mile Carrier
Comment: ARCADIA, CA
January 31 2025 | 4:00 AM
In Transit To Final Mile Carrier
January 30 2025 | 6:30 PM
Picked Up By Carrier
Comment: In transit to final mile
January 30 2025 | 3:18 PM
Shipped to carrier
January 29 2025 | 5:02 PM
Order Info Received
January 27 2025 | 9:56 AM
Carrier Possession
January 27 2025 | 3:56 AM”
“I've been using their site for years now. They have a an awesome selection, great prices, and my order always arrives correct and within a week of ordering with no issues. Love them for that!!!”
“This had been a great company been using them since 2017. In the last 6 months they changed how the ship and it is horrible. You are lucky to get it in 3 or 4 weeks. You can't even get on their contact us to send them a message about this change. Going to have to look for a new company which is very sad when you have been a customer that long!”
“I was very impressed, time was fast and they answered any questions I had in a good timely manner , will order from yall again. Thank you🙏 I ordered 6 different disposables and it delivered quickly.”
“Purchased one of The Kind Pen Slim Oil Vapoizers from them. Shipping time was slow and when I got the item the charger that was included did not work. I contacted them to request a replacement charger that would work. To submit the support request I was directed to provide pics proving there was an issue. In accordance with this Iuploaded a pic showing that the light on the charger would not illuminate. They then came back with a request for a video so that they could more further determine what the problem was. Itt's apparent they do not want to provide a good working charger for the battery therefore they are demanding more then necessary proving the issue. Be wary of this company.”
“They deliver poor product and refuse to acknowledge. The juice provided was not good - it was terrible. After several deliveries of bad product I complained and they did nothing. No refund.”
“Probably worst company to order from. Ordered vape juice January 10 th. Shipped 7 days later. Now February 15th. Still hasn't arrived
I would definitely not recommend ordering from this place”
“Never recieved my order.
After a month of emails they made me fill out a affidavit and then nothing no refund no email no product and it's too late to dispute it with my cc cause it's been 2 months! They strung me along then took my money and ran! Don't order from here.”
“Terrible shipping times, terrible customer service. Been waiting on a refund for an order that never arrived for over a month. They do NOT care about their customers. Do NOT order from them!!!”
