“They continually charge for " adult signature ". Today we didn't recieve our order and found the delivery driver forged a signature. I'll be filing a claim against both companies.”
“Excellent site with a wide variety of affordable options. With fast shipping and understanding customer support it isn't hard to be a loyal customer!”
“Shipping and customer service is absolutely horrible. They don’t actually help with anything, they just say “thanks for your patience and understanding” and hope you move on. I still haven’t gotten my package. Order from anywhere else if you can.”
“Shipped everything but one sale/discounted item that was essentially worth 10 dollars out of a 300 dollar order. When I emailed customer service and explained situation, they requested that I gather items with invoice and take a picture of them, send it to them, and fill out some kind of affidavit. I explained this was their fault, not mine, and I wouldn’t do their work for them. How does that prove anything anyway? Anyone could simply omit the item from the photo and say they didn’t receive it, so the policy is flawed there as well. I also told them I’m not the one who needs to supply burden of proof; they messed up my order, but I have to jump through hoops to make my own order right? Lunacy. Anyway, they basically told me I was obligated to proceed that way if I wanted a refund or re-shipment. Bad way to do business; repeat customer who spends over 300 bucks and won’t ever return due to their self-serving, inconvenient, and frankly, customer-robbing policies. It makes no sense. I told them I was over it and they could keep my 10 bucks and their tank, enjoy. Element Vape makes a mistake, makes customer pay for it/calls you dishonest, when I’m the one short an item and ten bucks. They are firm on that policy too. I told them if they didn’t rectify the situation I would cease being a customer. Rather then provide a good customer service experience and fix “their” mistake, they are happier with shorting me and not keeping a repeat customer. Unbelievable.”
“Element sent me the wrong product and will not send correct product or do a refund.
The worst customer service ever. He gentleman I have been dealing with is very very rude. I will never deal with them again and recommend you don’t either. Rude and stealing my money when the mistake was theirs not mine. I also paid extra for express shipping and didn’t get that either
I would give minus 10 if I could.”
“If you stopped using a scam shipping service (Returnmates) then maybe you wouldn’t keep losing customers. EV hasn’t been bad but the if we can’t actually get what we ordered because you use the worst shipping service then what is the point? As soon as I receive this order (IF I ever receive it that is) it will be my last.”
“First time my order has been delayed. Usually takes about 1-2 days after I purchased but now it's been well over 4 days with no update . Frustrating when you can't contact nobody to get a response about your package”
“Ordered some pods for my vape. They accidentally sent me 1 package when 2 were ordered. I wrote customer service and they were very quick to respond and helpful. Sent out the 2nd package the next day. Will definitely buy from them again!”
“I ordered 3 items, the biggest, most expensive glass product arrived broken. Element Vape only used one piece of bubble wrap and had 6 inches of open space for the items to travel inside the package. The glass stood no chance. A second item was packaged incorrectly. Not once did Element Vape offer apologies or show an interest in owning up to a mistake. Element Vape referred me to the third-party shipping insurance that I purchased, forgetting that while one item was indeed broken, a second was incorrectly packed into my box. Element Vape refuses to send a return label so I can exchange it for the correct item I purchased. There is no way I'm paying Element Vape twice for a product only to receive it once.”
“ordered a large order and got everything.. except a vape was doa. took pictures and video and emailed back and forth for a few days.. after all the hoops were jumped through they told me they would refund the device.. and thats it. so to get a working device i would need to pay after shipping and their age verification system DOUBLE what the vape costs.. they DO NOT care about the customer and could not care if they sell you faulty stuff. customer service is some of the worst ive ever seen for online shopping. i will never use element vape again”
“I ordered a product two months ago and it never arrived. I reached out to element customer service who told me there was nothing they could do as they use a third party delivery service and once the product is in their hands it is out of Elements hands. They cannot issue a refund because i DO NOT HAVE THE PRODUCT. I am out 87.00 bucks. DO NOT ORDER FROM THIS PLACE!!! I never will again. Lesson Learned.”
“I’ve been using Element Vape for years and there is a reason for that! They are legit! Service is fast and I always get the product I order! Delivery is within a few days and if you have to send something back it’s an easy process!”
“Love the prices and the website. I am not happy with the delivery and tracking. The updates do not happen in real time to track the package and I have no idea what service is actually delivering my order. The delivery driver in an unmarked truck and no uniform came to my door and didn’t even knock. I have no idea who to contact to get my package. No response to my email on the Contact Us link.”
“Very very slow shipping, going on almost 2 weeks still waiting on my order, no updates to where it’s at. I had to buy product elsewhere that I have already. Will be sending element vapes products back no longer need. Placed a 2nd order that they cancelled when you call busy. Takes forever to get them to email you back. Cancelled another order.”
“The prices are great, the fulfillment and customer service is incredibly awful. Like, unbelievably awful. Not worth the dollar you save for the header they cause.”
“Purchased a few times previously, EV was becoming my got-to. shipping always took a few weeks, but this past order is well over a month and emails to customer service go unanswered.”
“I ordered a vape that came in defective. I had a death in the family, then was ill for awhile. so couldn't return it in 30 days. They will not reimburse my funds. I will never order anything from them again.”
