“I ordered a wrong item and they were very professional quick to handle it. I sent it back and they issued a refund immediately. Ordering from them for a long time, first time I had to return anything always good service.”
“They shipped defective product. Then treated me like is was trying to scam them or something for the return. I WAS a long term customer but not anymore. I WILL NEVER DO BUSINESS with Element Vape again. Adios...”
“My order was a different mg than I purchased and they responded incredibly quickly and were very kind. They also have shipped out the correct order at zero charge and are letting me keep the mistaken order. Love the website and element vape team. Would recommend to anyone!”
“Absolutely superior customer service..
I some how put the wrong address on my order :/ I think the zip code ran in to the address, and my order got returned to sender, so I was pretty frustrated, but I contacted customer service and they were amazing!!! Once they receive my order back, they repacked, corrected the label, and will send me an email when they ship it, they have sent me an email updating me along the way. Thank you”
“I’ve been ordering from Element Vape off and on for about 5 months now and they’re great. Fair pricing and good deals/discounts on items, as well as fast shipping and secure packaging. I recently had an typo issue with my current order and their customer service team got back to me right away and immediately resolved the issue. Thanks guys, you rock!”
“Terrible customer service, lies about shipping, forces you to pay for priority shipping and they don't even ship priority, shipping takes over a week to arrive for """priority shipping""" that you are forced to pay for.”
“I submitted a claim stating that a product did not arrive in my shipment. The customer service representative promptly responded and provided a solution that I could not support. They responded with a second solution that allowed me to fill out paperwork to claim the missing product. They then took care of the issue by providing me with a store credit for the item, as I had requested. I am very very pleased with the speed and quality of their solution.”
“I have ordered from many vape shops and Element Vape is the absolute best! From start to finish they were far above any I have used. Also far me... I’m usually ordering when I’m low or almost out of juice or pods so shipping is really top priority. From the time I order it’s usually just two days and at most three ( I live in Mississippi ) I hardly ever write reviews but I really felt like EV deserves the recognition !!!”
“Absolute A+ product line
Absolute A+ delivery time
Absolute A+ customer service
Absolute A+ return policy / helping me through replacement
I wrote a long story about how i received the wrong products in 3 of 20 vape bottles, informed E.V., and received fantastic, easy & understanding help from E.V. to get it fixed.
Instead of typing it all out again on my phone, I will write this:
ELEMENT VAPE is the only brand name vape store. Nothing else compares.”
“They were very helpful when I needed to return some items for both refunds and store credit. It was a very smooth process and they were very helpful.”
“Do not buy from these people! I bought a vape kit from them and it didn't work. I tried sending it back, but they refuse to send me a working product and refuse to refund me my money after I spent $150 and their customer service is terrible. I have been dealing with this for a month now.”
“Do not buy from these people! I bought a vape kit from them and it didn't work. I tried to send it back, but they refuse to send me a working product or refund me my money after I spent $150. Their customer service is terrible. I have been dealing with this for a month now.”
“I have ordered from this place two times, and both times have had the incorrect item delivered to me. Their "customer service" department is a joke, and getting the item replaced or the issue corrected is such a drawn out, miserable process, that it's not even worth it. Instead of presenting a solution that makes sense for their business and for their customer, they refuse to accept responsibility and make the situation right. The first order that was wrong, I get it, we're all human. I didn't even let the company know (my fault), but two orders in a row??? Makes you question their inventory, their processes, and their leadership.”
“I ordered an expensive to me RTA, and parts got left out of shipping. Meh, that sucks! But I contacted customer service and they are shipping them out right away and they were very nice and helpful about it. I have had many 5 star experiences and not left a review, but it's honestly to me almost more about the company that saves you from leaving a one star review, and makes it a 4 star experience. Everyone makes mistakes, it happens, but what you do when you do make a mistake really counts for allot in my book.”
