“Element Vape is one of the greatest vape shops there is. Great prices, lightning fas shipping, and top notch customer service. I can't say enough about this company, thank you.”
“Customer service is amazing. There was a problem with the delivery, the post office seems to have lost everything out of the package, and they replaced all of the missing items extemely fast.
The selection on the site is great and the prices are in line with the product.
Can't beat the customer service though. I think the only area I would suggest they look at is packaging. For large orders I would rather they use a box instead of an envelope. I would pay the extra for that”
“One of the best online vape stores I've used. Shipping is fast. Great product selection, and prices are very competitive! I'll definitely use element vape often!”
“They got my address wrong and refused to redirect my package or send a new one. They want to wait until USPS ships the package back to them and resend it. I've been going back and forth with them for over 2 weeks and all they can do is refund me and keep the package. They didn't even offer me that choice at the start. I could've been vaping, instead I'm fuming.”
“Fast service. Helpful customer support. Quality products.
I’ve usually stuck to brick and mortar. But since the corona virus, this might be the way to order going forward. Better prices too!
My order delivered incorrect but they immediately fixed and corrected the mistake.”
“I’ve used these guys for a couple years now and have never once been disappointed. Responds to emails immediately and always looking out for the customer. Will always recommend this company.”
“You are so wonderful!!! This most recent order that I received today is either my 3rd or 4th order and it was perfect just like the first one. Every order has confirmed that I made the right decision in changing my vape business from a 45 minute drive for supplies to ordering online with your company. Keep up the great work! Thank you all and stay safe and healthy!!”
“Element Vape uses USPS to SHIP. Let's be honest this archaic institution needs to be dissolved. Products never arrive on time or in my case never at all. Been waiting for it to travel 5 miles for over a week now.”
“So my review is a bit mixed but really good. So I ordered a Sigelei GW 257W 21700 mod.(Super low stock) I'm guessing by mistake sent me a Sigelei MT 220W 18650 mod. (Also super low stock) I was in a panic because my old trusty Smok R200 had just died and returning what I had would have left me without a mod. So they cool enough to credit the difference in price.”
“I have used element vape several times now, and have yet to be disappointed. They always send exactly what I ordered and quickly. Killer clearances and great juices of the week! Love this site!!”
“I’ve been looking for an online vape & juice provider.. and I’ve found one. EV has just about everything I could need in once spot. As well as excellent customer service.”
“During the COVID-19 stay at home/quarantine my only mod just decided one day it didn’t want to charge anymore. So I was stuck, in my house with a wife and two small children and suddenly without nicotine. Say what you will, but this is not the time to involuntarily quit cold turkey. Desperate for an online solution (sine all the vape shops had closed) I stumbled onto element vape, rolled the dice and ordered a mod and some batteries. It shipped immediately, everything got to me in less than two days and I was saved. When amazon takes two weeks or more to ship simple things, a two day arrival from a vape shops I knew nothing about was a very happy surprise. Needless to say I’m going to be a regular customer now. Thanks guys!”
“So I tried to order a new vape starter kit because my entire set up broke. Placed my order and the next day they emailed me saying they refunded my order because there were "inaccuracies" proving I'm underaged when I'm 21. Sent in a copy of my photo ID and still declined me. I went ahead and ordered from Rock Bottom Vapes and they sent it out next day! No issues at all.”
“Bought a SMOK G Priv 3, the screen stopped working in 2 weeks of the 30 day warranty at Element Vape’s online warranty. I started a claim right away, did what they said and sent a video to them showing what was wrong. I sent the email 5 times in 2 weeks with no response, then when my 30 day warranty was up they finally responded and told me it was too late and to go to the manufacturer. They literally waited to respond until my warranty was out so they didn’t have to deal with it. They lost a customer!”
“I live in Alaska, sometimes I get my stuff in 4 days, which is better then amazon sometimes. I've spent a bunch of money through this site and this is the first time I've ever had an issue and its because they are understaffed. I always reccomend you guys and always buy through you guys.”
“WARNING: DO NOT BUY FROM THIS COMPANY! I purchased have purchased 4 Nautilus AIO kits over the past year and only one works. I purchased my third AIO in November of 2019 and two week later it would not charge. Since I still had one that worked, I sent an email requesting a exchange and never heard from Element Vape. Like an idiot, I purchased another one three weeks ago and it will not charge. I have sent off another email to get a exchange or a refund but I do not have much hoe that this company will stand behind the product that they sold me.”
“Unwilling to provide assistance for DOA parts. Parts checked within 12 hours of delivery, but they aren't bothered. They shipped via the absolute cheapest method (plastic bag with label on it) and all included packages were dinged and dented. Stay far away from this company.”
“Excellent customer service and fast shipping. Inventory control is above average as far as tracking in-stock items. Any issues are dealt with rapidly and professionally, even in the midst of the latest vapocalypse scare. I'm trying very hard to give up cigarettes, and EV is reducing my stress to manageable levels.”
