“Never have an issue with element vape and delivery - usually pretty fast considering supply issues - I order ONLY from element Vape to get Sourion Drop products - Do not order from SourionUSA (never got the order and still trying to get refund ) but all praises for Element for all vape needs!”
“Element Vape has been a favorite place of mine for vape products and hardware for a while. Great service and quality products with affordable prices that can't be beat anywhere. I also live on the East Coast and shipping is on point, just as great as it was before PACT. Thanks for having my back Element! Love you guys! :)”
“Wrote to element vape regarding their product (vape cart) by Binoid, I tried both types( space jam and ghost rider) and neither one gave the effect I expected. They wouldn't offer me a refund nor exchange. Terrible customer service! Consumers beware!!!!! Pure CáCá.”
“Great online vape shop. I save nearly 50% compared to the local B&M Vape shop. Orders arrive amazingly quick from the other end of the country. I had to contact customer service one time and they resolved the issue really before I contacted them, I just didn’t realize it. They are my go to Vape shop!”
“I ordered a few items from them, and the package got lost in the mail. Element Vape was very understanding, and made it up to me in a timely manner.
5/5. Would definitely buy from them again.”
“Element Vape is fine, they sent everything I asked for in a timely manner and nothing is expired. The shipping company however, Swyft (useswyft), was nothing but sketch. Looked up reviews on them, and found nothing but people saying they stole their packages. "Took 'picture proof' from inside the car and drove off." Having read that, I went ahead and just waited outside when I got a text saying they'd be there in five minutes.
Tell me why after I went outside, the Swyft car drove up unmarked, parked, took a picture of the package from inside the car, then looked like they were about to drive off until I started walking up to them. They then hopped out real quick, asked for a scribble, said they didn't need to see ID, then drove off just as quickly as they arrived.
Reasonably certain that if I wasn't waiting outside, that'd have gone very differently and I still wouldn't have what I paid for.”
“Element vape has been my go to one stop shop for all my vaping needs! They seem to be the only online retailer to stock my flavor juice. I cannot get it locally. And their selection of mods and accessories are awesome too. I started with a little 50w Geekvape and have since upgraded to the 100w s100. I find all my tanks here as well. I use Zeus tanks, they never leak. Here recently I had an issue with the website not working. Unfortunately at the time they were running a sale. I’ve had this issue before and normally it would take a day or two and load up and checkout just fine. But not this time. And I missed the sale. I continued to try for a week and with their gracious help I was able to delete my account, reopen it (transferred my rewards balance) and they are even sending me a partial refund on my order to reflect the discount I should have gotten! Their customer service is and has always been top notch and whenever I have any issues, which are few and far between, they handle them efficiently and with the upmost care. Hands down An amazing snop. I will not go anywhere else. Elementvape for life!”
“Well it is the first time shopping with them and almost a month now with no product. The tracking info is pathetic. With today’s tracking ability, there is no excuse. You can ship anything in less than a week even ground. There is absolutely no excuse for a month and no eta!”
“My package was lost by GLS (the absolute WORST delivery company I have ever used). After days of trying to resolve this with GLS, Element Vape was awesome enough to replace my order and made sure it was sent through an alternative carrier. I am really looking forward to my replacement Novo4 and the new juice to try. Element has a great selection compared to other sites for great prices. My only hope is that they choose not to go with GLS in the future as they are horrendous. Every review of them was similar to my experience. Element shipped my order promptly and processed it the day I ordered. The company was communicative through the entire issue and has done nothing but try to remedy it. Still...No more GLS, please!”
“Element vape has some of the best variety of merch. On the net and when I had a slight shipping issue, they were quick to respond and resolved. I now have my gear and am super happy. Highly recommended!!!!”
“Ordered over Thanksgiving being sure to have a few weeks for delivery. Made sure I had enough vape till then. Almost 2 weeks ago it said my order was at main delivery hub, well its been there since. I emailed EV got nothing but auto type responses. It's now been almost 3 weeks and no product. I live on a tight budget, I will never buy from them again! I strongly urge others to avoid that company and read others experiences with them!”
“Paid for 5-14 days shipping. It has been 25 days since my order, no sign of product. Tracking services are not accurate, and unable to easily follow. Customer service continues to copy/paste same response, and bold subsequent responses. Customer service simply says that shipping cannot be controlled due to delays and will not offer a refund, despite paying for 5-14 day shipment. Not very polite or kind, will not give my business to again, and I recommend you find a kinder, personable local shop.”
