Name: END.
Rating: 1.82

“Super Fast delivery, excellent customer service and you get exactly what you have paid for, i am so pleased with my purchase. ordered another pair right after i recieved my first one. Thanks guys you have been fantastic”

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Posted 5 years ago

“The worst customer service ! The only word they can say it's sorry when they fucked up. They are ridiculous and they provide fake advertising to make money.”

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Posted 5 years ago

“Really bad customer service. They are refusing me a refund for a pair of trainers that they delivered to the wrong address. I cannot get the trainers and they are refusing a refund. They've taken my money. I've got nothing :-( BAD COMPANY!!!!”

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Posted 5 years ago

“WATCH OUT!!!! ABSOLUTE CON!!!!! I've basically given them my money for a pair of trainers, I have never received them and now are refusing to give me back my money. Be aware that, you may not receive your product and they will not refund you. I've heard this happens a lot with END Clothing. It's better just to use another site.”

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Posted 5 years ago

“My whole experience with END. was extremely disappointing. I ordered a pair of shoes online, but accidentally ordered the incorrect size, (as they were labelled with the UK sizing- not US.) I emailed them immediately, as it was an innocent mistake, hoping they could rectify the issue. I explained my difficult situation, but customer service showed no compassion and were extremely unhelpful. I ended up having to return the shoes at my own expense of $45 AUD! What I thought was a bargain $149 ended up costing me $199 and a whole lot of time and STRESS! I asked if they could subsidise part of the return fee, or offer a discount code for a future purchase, staff were rude and I was blatantly refused. Considering most online stores offer free returns, I thought this customer service was outrageous. I definitely wont be ordering from them again- its much safer to order from a place that offers free returns/ or buy in store- as you never know the exact fit/colour/style when buying online!”

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Posted 5 years ago

“Used to be a regular customer but definitely not anymore. You can only know if a company has a sense of responsibility when things happen to your order. I placed the order on 12/21 and the site has clearly said the shipping is a 2-3 day delivery. I purchased two items as gifts for my brother and dad visiting me from another country. However, I received my items on 12/31 which is 11 days. I never thought their order will take 11 days when they said 2-3 days priority shipping. So my brother already left when the order arrived. I emailed them hoping they could pay for my return shipping charge because they first let me not be able to give my brother a Christmas gift when he travels abroad to visit me and also I need to pay extra money to ship the item back because they made mistake shipping my items late. I would highly recommend everyone to not place anything with END, buy from somewhere else. There are so many other boutiques selling same stuff with way better service.”

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Posted 6 years ago

“Used to be a regular customer but definitely not anymore. You can only know if a company has a sense of responsibility when things happen to your order. I placed the order on 12/21 and the site has clearly said the shipping is a 2-3 day delivery. I purchased two items as gifts for my brother and dad visiting me from another country. However, I received my items on 12/31 which is 11 days. I never thought their order will take 11 days when they said 2-3 days priority shipping. So my brother already left when the order arrived. I emailed them hoping they could pay for my return shipping charge because they first let me not be able to give my brother a Christmas gift when he travels abroad to visit me and also I need to pay extra money to ship the item back because they made mistake shipping my items late. I would highly recommend everyone to not place anything with END, buy from somewhere else. There are so many other boutiques selling same stuff with way better service.”

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Posted 6 years ago

“Ordered a HAY mirror and 3 other small items, 2 weeks later when I received the item the mirror was missing, was told they’d follow up, two weeks later no response. I followed up and still waiting for a response 4 days since my last email. $80 Australian dollars down the drain.”

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Posted 6 years ago

“Placed an order with END. Tried to cancel 3 times before it was shipped and was denied each time. Upon arrival, button fell apart on one of the items I ordered and END stopped replying to my emails and did nothing about it.”

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Posted 6 years ago

“Didn’t deliver an order I paid for and no sign of it. Spoke to three people who all promised it would be delivered but nothing yet. Don’t order from them. They can’t be trusted.”

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Posted 6 years ago

“Buyer beware! I just purchased a sweatshirt from End. I live in the US. The sweatshirt was too small though everyone I own is that size or smaller I attempted to exchange the item. It was going to cost me at least $24 US through the postal service and $200 (!) through Fed Ex to return it to End for an exchange, not a refund. I urge potential customers to be aware of the risk they take ordering from End if you do not live in the UK —Disappointed”

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Posted 6 years ago

“They had a shipping promo for free 2 day shipping. They had so much demand that they couldn’t keep up the promise of 2 day shipping and my products came about 7 days later. I called and they apologized for the delay so that was nice. I kept two items and had to send two back. Beware if you are sending back items from the U.S., the return shipping is high. I sent back two pair of shoes and it was $71. It would be nice if they offered some sore or discounted return shipping for international customers.”

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Posted 6 years ago

“Good service. Easy to navigate website.”

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Posted 6 years ago

“I bought about 400 dollars worth of merchandise. Which qualifies for 2 day shipping and was suppose to received on Wednesday. I bought the items on the weekend prior. They never shipped out my order and once I contacted them I was told it would not be 2 day shipping and would come sometime the week after. I think that if you pay for service you are suppose to get it and using other orders as reason not to get it is bad customer service. Not only was I not getting my package I was never told I was never contacted by end about the issues letting me know I wouldn’t get my items in the time that was told to me this is big inconvenience. End clothing didn’t even want to resolve the issues very disappointed. I will not be ordering from them and I will be sure to let everyone I know not to order from end clothing and will post my experience review sites.”

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Posted 6 years ago

“Thanks a lot's. Just got my Air Max 90/1 metallic gold.”

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Posted 6 years ago

“Fast delivery and goods are good quality and their website design is user friendly”

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Posted 6 years ago

“I bought a pair of boots from END Clothing. To my disappointment, they arrived with a couple of defects. I shipped the boots back to England from Canada the next day. Ruby from END promptly replied to my email regarding a refund for the boots and a reimbursement for the return shipping cost, which was $139.25 CAD. She was courteous and professional in process to resolve this issue. Overall, this was an amazing customer service experience from a company that stands by their items.”

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Posted 6 years ago

“Would give no stars if I could. It appears their courier, DPD,stole my order and delivered an empty box. End have told me it's my responsibility to report a crime to the police and sort it out myself!”

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Posted 6 years ago

“Support is too bad at all. I don't recommend this company for shopping.”

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Posted 6 years ago

“I bought a Barbour Ashby jacket in the sales at a fantastic discount. Delivery was smooth and the product is great. Very happy all round.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

END. Reviews