England Store Reviews

Name: England Store
Address: Unit 32 Wornal Park, Worminghall
Rating: 3.51

3.5 Rating 837 Reviews

61 %

of reviewers recommend England Store

Company Reviews

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Metrics

3.5

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charged £7.15 to return a child’s tshirt! Absolute rip off!!”

Helpful Report

Posted 2 years ago

“Livid with their appalling Customer Service. Goods didn't arrive on time, then 2 of the 3 items that I had to return were their error, yet I had to pay £7.15 to return them! They received the return parcel on 23 December, yet I'm still awaiting my refund. I've just been on their website to check my refund status and it says their isn't a refund associated with my order number!!! They owe me over £117!!! I just want my money back! I'm a huge England fan, but this experience has made me never want to buy from this store again.”

Helpful Report

Posted 2 years ago

“My order placed on 9th December still hasn't arrived. It shows as being delivered because as far as England Store is concerned as soon as Evri confirm receipt they assume its delivered. Can't actually get to speak to a human and my emails haven't been answered so at the moment I'm £80 down and it's not looking good. Way to go England Store really great customer service...not”

Helpful Report

Posted 2 years ago

“My partner ordered a pair of Nike air max 95 3 lions trainers.He paid express delivery and they arrived the next day.After looking at the reviews he was very sceptical.He is glad he ignored the reviews 5* from us..Would buy from here again.”

Helpful Report

Posted 2 years ago

“Waited nearly 2 weeks for England training kit for grandson … Bearing in mind he is an average size 9yr old , I purchased the kids medium which says 10-12yr age range … but upon opening package I was gobsmacked to say the least, as the size although correct medium it is genuinely only big enough for a 5 yr old ….”

Helpful Report

Posted 2 years ago

“ordered 2 boys england football kits on 2/12/22 took 2 weeks to arrive but minus football socks. still waiting for them. cant speak to anybody from customer services”

Helpful Report

Posted 2 years ago

“Shocking company send shirts with numbers in wrong place front and back ! and letters peeling off within hours avoid at all costs do not buy anything from these clowns customers service shocking don’t waste your time honestly”

Helpful Report

Posted 2 years ago

“Poor poor poor . Avoid . Shocking company . Order arrived . lol me stop send back as size is wrong . No order confirmation sent . No paperwork with shirt . Don’t waste your money .”

Helpful Report

Posted 2 years ago

“Awful customer services. Conned me out of paying more for express delivery and it’s standard delivery. Horrendous company”

Helpful Report

Posted 2 years ago

“Avoid this company like the plague. They use evri/hermes, who are as incompetent as the england store staff. After not receiving my item. I called the customer services team. Asking why. Evri have dictated a shirt weighing a few ounces is too big to deliver. First encounter i get promised the world. Not even the promised reference number was emailed to me. Second encounter. The person hangs up. Third encounter. Accused of making threats when telling them i may initiate legal proceedings for their breach of the consumers rights act under trading standards. Now having to initiate a chargeback through my bank. These reviews you see here do not exaggerate.”

Helpful Report

Posted 2 years ago

“If I could give zero stars then I would. I ordered an England Shirt weeks ago, and have still not recieved it. The tracking has not updated in over a week. Customer Services gives nothing but excuses, and are unhelpful. They refuse to refund my money so that I am not inconvenienced any longer; So I am having to go through Paypal and be out of pocket even longer. DO NOT use this company.”

Helpful Report

Posted 2 years ago

“Ordered 2 England shirts, meant to be delivered in 5 days, 2 weeks later I’ve had to go through PayPal for a refund, should of come here and read the reviews before purchasing”

Helpful Report

Posted 2 years ago

“Do not use this company, they will not refund you if your goods are lost in transit by their carrier. They hold your money to ransom, even though the goods have not arrived. Stay clear, use a local sports shop, not these people.”

Helpful Report

Posted 2 years ago

“Again, I used England store, again they didn't deliver it within the expected data even I paid extra postage fee, worst store I ever shopped online.”

Helpful Report

Posted 2 years ago

“Ive had nothing but trouble with the England Store. Order an item that took 2.5 weeks to eventually turn up. Customer service, rude unhelpful and put the phone down on me when I ask for their name. When my shirt did eventually arrive they had sent the wrong shirt., They are a complete waste of time and my advice is to stay as far away from them as you can and spend your money somewhere else. I ordered a mens xl england shirt on the 7/11/22 and it eventually turned up this morning, 25/11/22.”

Helpful Report

Posted 2 years ago

“Just like others I've ordered and paid an exorbitant price for 2xEngland kits for my grandchildren. The tracking number does not work. The other comments here suggest I am not alone in experiencing an abysmal online shopping experience. The FA has had FOUR YEARS to prepare for what they must have known would be a busy time. But the good news is that the site advises me that my gifts will arrive tomorrow!!! I think there is as much hope of that as there is for... !!! well... lets see if the parcel really does arrive tomorrow.”

Helpful Report

Posted 2 years ago

“I ordered the England football strip for my grandson’s birthday. I paid £6.95 for express delivery. I should have received it on 14th November 2022 but it is now Friday 18th and still nothing received and I cannot get anywhere with England Store or Evri, the couriers. They are both an absolute waste of time. I am £155.00 out of pocket and have a very disappointed Grandson. Beware before you order anything!”

Helpful Report

Posted 2 years ago

“I ordered the authentic Bellingham home kit hours after the kit was released on 21st September. A week later a Mbappe PSG shirt arrived…. How a non-affiliated sports club shirt could be mixed-up with my order is beyond me!?!? I’ve called on multiple occasions to have the shirt replaced with the ACTUAL SHIRT I ORDERED. Their response was to send a return bag first, process the return, then send the proper kit out. But no return bag ever arrived. I tried calling again this morning but they have suspended their call centre service. Their automatic self-service return portal called “intelligent returns” is defunct. It does not register or recognise my order despite being within their 90 days return policy. £124.39 and 7 weeks and 2 days later I’m stuck with a rival club kit that I despise and no place to turn to correct this problem. I wish I never forked out to support my country”

Helpful Report

Posted 2 years ago

“Absolutely shocking experience. After reading some other reviews I am surprised they are allowed to trade. I ordered a personalised England kit for my 6 year old grandson for his birthday. Paid extra to have it arrive quickly. It arrived and there was a number on the front of the shirt that I was not expecting (not a problem) but the number was huge, way too big for the size of the top and arrived with the plastic still stuck on the front. I would have returned it but i rang customer services and they said in order not to disappoint my grandson give it to him on his birthday and a replacement would be sent. That is over 5 weeks ago. (one CS assistant even told me this wasnt the first complaint about this. Then one of the socks came apart on the first wear so much so that nearly the whole toe area had to be sewn back on. My grandson was in floods of tears. After several phone calls and endless emails when they requested more and more photos i have received absolutely nothing. They came back and said they would not send a replacement now and that the sock has been worn so will not replace the sock either. Not one assistant in customer services knows what communication the other has had and every contact I make I have to repeat the whole story. I will not give up, as this is what they hope their customers will do. I will report them to Trading Standards too as the socks were not FIT FOR PURPOSE. The WORST customer experience i have ever had and for an expensive piece of kit. SERIOUSLY DONT DEAL WITH THEM”

Helpful Report

Posted 2 years ago

“Report them to reading standards they holding peoples refunds for undelivered items which they have taken money for. They are breaking consumer laws report them and keep forwarding your emails, worse online site for England purchases. Ripping customer off. Not dealing with complaints to resolution, trying to stop giving customers refund, saying they delivered items to an address which doesn’t exist”

Helpful Report

Posted 2 years ago

England Store is rated 3.5 based on 837 reviews