England Store Reviews

Name: England Store
Address: Unit 32 Wornal Park, Worminghall
Rating: 3.51

3.5 Rating 837 Reviews

61 %

of reviewers recommend England Store

Company Reviews

Questions

Metrics

3.5

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“...where do I start? I ordered a personalised shirt but they sent an un-personalised one hence I decided to go elsewhere because the shirt was a gift for someone who was leaving the country imminently (so I couldn't wait). They rectified the error by sending the correct shirt, which I didn't need anymore but refused to refund me on both shirts (i.e. the personalised and un-personalised) - they insisted they would only refund on the un-personalised shirt as per their policy but did not take into consideration that the initial mistake was theirs. However a meagre 10% discount was offered.”

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Posted 7 years ago

“The quality of the product exceeded my expectations. Good value for money and will prove to be an excellent gift.”

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Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, England Store

Posted 7 years ago

“Very helpful customer service when ordered wrong size item”

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Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, England Store

Posted 7 years ago

“Looked on line, delivery said 5-7 days. Ordered for a birthday present to be personalised. Wasn't contacted for 6 days and then that was to confirm the personalisation I requested. Item then wasn't received until almost 2 weeks after I ordered!”

Helpful Report

Posted 7 years ago

We are extremely sorry for the delay when delivering your shirt. This was due to a delay with the supplier. We are however happy to heard that you finally received your shirt. We always appreciate feedback and have taken it on board. Kind Regards England Store

Posted 7 years ago

“Excellent online store”

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Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind Regards England Store

Posted 7 years ago

“easy to order and was able to track my order item was as it said on web site”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind Regards England Store

Posted 7 years ago

“The England shirt I was sent had ''Georgia'' on the back and the number ''10'' - which was clearly someone else's order. I had to send numerous emails and the responses were very slow - meaning I had to do all the chasing. I had to re-pack the shirt to return it, go to the Post Office and send it back Recorded Delivery. I had to chase up to check it reached the FA Shop and to ask when the right product would be returned. This was a present and I was unable to give it to the relevant person on the right day and I was inconvenienced - with nothing more than a trite ''apology'' saying: ''I can only apologise for this error......''. This was not my error, yet I had to do all the chasing around and I asked a number of times what the FA Shop intended to do about this inconvenience - but this was ignored. Very, very weak and reactive customer service, so I will not be using them again. Simply not good enough!!!!”

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Posted 7 years ago

“Everything was fine, thank you for the co-operation!Greetings from Andras!”

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Posted 7 years ago

Thank you for taking to the time to review and give us feedback. We are pleased to hear you are happy with your transaction. Kind regards England Store

Posted 7 years ago

“Ordered two shirts for my grandson - the choice was limited but the quality is good and they arrived on time - very satisfied with the service and goods”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards The England Store

Posted 7 years ago

“Very good!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review and give us feedback. We are pleased to hear you are happy with your transaction. Kind regards England Store

Posted 7 years ago

“Expensive for what it is as always with slow delivery but quick to take money.”

Helpful Report

Posted 7 years ago

Thank you for taking your time to review. Please contact us if we can help further. We always appreciate feedback and have taken it on board. Kind Regards England Store

Posted 7 years ago

“Easy to navigate. Options and information accesible. Good layout.”

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Posted 7 years ago

Thank you for taking the time to review and give us feedback. We are pleased to hear you are happy with your transaction. Kind regards England Store

Posted 7 years ago

“Very helpfull helpdesk but would be good to have somewhereonline where you can track your order”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review and give us feedback. We are pleased to hear you are happy with your transaction. Kind regards, England Store

Posted 7 years ago

“Very happy with the purchase and service from England Store, my children purchased the Bobby Moore Signature gift pack for Father's Day and it arrived on time, packed extremely well and is good quality.”

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Posted 7 years ago

Thank you for taking the time to review and give us feedback. We are pleased to hear you are happy with your transaction. Kind regards England Store

Posted 7 years ago

“Really pleased with my purchase, easy ordering and quick dispatch. Well packed.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind Regards England Store

Posted 7 years ago

“Ordered a red England tracksuit top for my son age 7. The measurements quoted in the advert were perfect and the jacket fits perfectly. Arrived well packaged and in good time.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind Regards England Store

Posted 7 years ago

“Couldnt obtain the members discount online so rang up. The staff was excellent and extremely helpful.”

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Posted 7 years ago

Thank you for taking the time to review and give us feedback. We are pleased to hear you are happy with your transaction. Kind regards England Store

Posted 7 years ago

“I only got 2 our of 5 ordered items, how can that be? Why does the online stock not match the real one? Even worse: I didn't get any refund yet although I was asked about it for at least two of the missing items before shipping.”

Helpful Report

Posted 7 years ago

Thank you for taking your time to review. We are sorry you did not receive all the items. We try to get further stock where possible and unfortunately on this occasion we were unable to do so. Please contact us if we can help further. We always appreciate feedback and have taken it on board. Kind Regards England Store

Posted 7 years ago

“I like looking at the England clothes because I'm a proud English football man”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind Regards England Store

Posted 7 years ago

“Ordered a kids XL size. A XS was delivered. Posted back for a swap for the correct size recorded delivery & I can track it to see who signed for it and when but they deny ever receiving it. left high and dry, feel I have wasted my money and my son is going to miss out on the birthday present he was most looking forward to. Happy to change my review if this problem eventually gets sorted out.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry that the order was initially incorrect however I can see from our order records that everything has been sorted. Please contact us if by email if this is not the case. We always appreciate feedback and have taken it on board. Kind Regards England Store

Posted 7 years ago

England Store is rated 3.5 based on 837 reviews