England Store Reviews

Name: England Store
Address: Unit 32 Wornal Park, Worminghall
Rating: 3.51

3.5 Rating 837 Reviews

61 %

of reviewers recommend England Store

Company Reviews

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Metrics

3.5

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a kit on June 2nd and the tracking still says it will arrive on the 10th! 12th today and no sign that it has even been dispatched. I can’t get anyone on their “chat” the phone number doesn’t work and it says the email address given is blocked. Is this a genuine website or have I been conned?”

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Posted 3 years ago

“Ordered a England top on Sunday 6th June 2021 .Paid £112.39 to include express delivery (1 working day)(5 working day with personalisation) Today 12 the June still NO top.No explanation and no way of getting a reply seemingly.Feel that I have wasted my money !Don't make delivery promises .Take monies and don't deliver.I am appalled”

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Posted 3 years ago

“Waiting for 10 days for an order which is supposed to be shipped in 3. One disappointed son who wanted to wear his England top for the opening match.. disgraceful”

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Posted 3 years ago

“Avoid at all costs. For such a big organisation such as the English FA, their service is terrible. Live chat never works, emails go unanswered, Phone line to customer services, don't have clue what they are doing. My order was held up, I was never informed of this, despite 3 conversations with customer services, they seem to make it up as they go. Order still not received at time of this review, and still no update.”

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Posted 3 years ago

“Great all round service my item came early and in great condition can’t fault them and a pleasure doing business with. I would certainly recommend them.”

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Posted 3 years ago

“Useless. My national league team get orders to me in 2 days. England shop says 5 days. Now the order hasn't arrived, there's no information against the tracking number and you can't speak to anyone about it. There's a robot chat service which is a waste of time, it repeats information you already have. Frustrating service.”

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Posted 3 years ago

“Absolutely ridiculous. Do not buy from this store. Apparently “next day delivery” does not mean next day delivery. There is nowhere to complain, no E-mail address and the little chat boxes no matter how many times you try just say that everyone is busy. Contact this number +44 333 331 2080, log a formal complaint and demand a refund.”

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Posted 3 years ago

“I've ordered a 1990 3rd kit shirt and heard absolutely nothing since first ordering, shocking customer service, another company sends regular notifications, I will never order from them again”

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Posted 3 years ago

“Absolutely awful service, still waiting for 2 England shirts ordered over 10 days ago. The customer services department is awful and rude. Do not buy from this store!!!”

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Posted 3 years ago

“How I wish I had read the reviews before ordering coming up to 2 weeks when I ordered next day delivery been lied to on 4 occasions by customer services OFFICIAL ENGLAND STORE absolute garbage they should be stripped of the name. They do not deserve to remain in business they give the England Team a bad name. Please don't order from this STORE they are the worst I have ever dealt with, BUY from someone else. This is the first time I have ever felt angry enough to leave a negative review.”

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Posted 3 years ago

“Said they would deliver in one business day (on average) - then pushed a date 7 days later. Pathetic. If they knew it would be that late....inform before hand No Customer Service. Contact Center is closed at 10am on a Monday Morning. Suppose to be open at 09:30”

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Posted 3 years ago

“Pair of England socks arrived filthy dirty and labels all ripped off. Awful service and £6.00 to return. Avoid at all costs.”

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Posted 3 years ago

“I got the hawiian shirt.very happy with it.only took 4 days.”

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Posted 3 years ago

“Overpriced and poor customer service, they couldn't have cared less about my service. Save yourself some effort and money and go to somewhere like sports direct Tried to cancel the order within an hour of being placed. Over 24 hours later I get a reply saying it was already being personalised, when I didn't order personalisation so I reply to their email within half an hour to get another email over a day later saying it was already shipped and nothing they could do.”

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Posted 3 years ago

“Ordered 3 kits, one was incorrectly personalised so sent back to be redone only to then be told a refund was issued, still waiting for that refund nearly 2 weeks later, customer service is pretty much none existant, save yourself bother and just goto sports direct”

Helpful Report

Posted 3 years ago

“Pathetic service. Ordered a shirt, two weeks later get an email saying there is a delay, and that it won’t be here for at least another month... In the same email it says to click the link below to cancel the order and get a refund. There was however no link in the email for me to click and cancel the order.. I talk to them on live chat and they say that the order is now cancelled and I will get a refund in 3-5 days. 10 days later I have no communication and no refund. Live chat no longer works and they are not responding to emails. Give me my money back....!!”

Helpful Report

Posted 3 years ago

“Ordered a shirt for next day delivery. No confirmation email sent, no tracking info. The company is not contactable via live chat or phone and do not reply to their emails. Automated message advises 8 days after ordering that I will get an email once it dispatches… really poor company to purchase from. Would not recommend.”

Helpful Report

Posted 3 years ago

“So upset by this company! They have printed the number wrong on the shirt and shirts arrived with marks on. They refuse to do anything about it other than a 10% refund. They say the number error is my fault. Still trying to get through to a manager which is impossible. Literally the worst customer service ever. £96 down with the wrong shirts and nobody willing to help. Dreadful service, avoid!”

Helpful Report

Posted 3 years ago

“On 29th March 2021 I made an enquiry through the chat service to find out when customising if the number would be printed on the front of the England Away Shirt. As they were not sure, I got an email response the next day that it would be printed. On 30 March 2021, I placed an order for the England away shirt with customisation. It was only after placing the order I was devastated to see all the negatives reviews about the site and orders being not received or messed up. It got me wondering if whether I would receive the shirt or if the company would mess up my customisation. After much thinking I told myself that I should wait to see what the outcome is and then take the necessary action. On 3rd of April, I got an email from Hermes to say my order was going to be delivered on the day. At 5.15 I received the shirt. After checking it all, it looked perfect. The right shirt was sent and customisation was done perfectly. Given all the negative reviews on this site about the England Store, I thought I should give people some confidence in booking from this site as everything worked well. It also got me thinking that although that there were all these negative reviews there might have been tons of successful orders processed with people not posting any positive feedback. My experience has been good and I would definitely you buy with confidence. All the best ! I've also attached some pics.”

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Posted 3 years ago

“Sounds like this store runs a shockingly poor service. Was about to order something and just as a precaution I thought I should check the reviews. Every single one that I read gave a thoroughly negative opinion, so I pulled out from the trade. Unfortunately your reputation is very poor 😔”

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Posted 3 years ago

England Store is rated 3.5 based on 837 reviews