“My sister in law rented a vehicle. When she returned the vehicle her deposit did not cover everything so I paid the balance for her. I have never rented a vehicle and was assured by the worker my card would not be kept on file. So I paid the balance. Now 30 days later I am charged another $30. When I called to find out why I was told it was for tolls. I asked why I was charged because all I did was pay a balance that was left for a family member, I did not rent a vehicle, I did not give permission to have my card run for anything else, why was my card kept on file when I was assured by the staff it wouldn’t be. I was told I needed to contact the family member so they could get a working card. I don’t work for enterprise I shouldn’t have to be the one to contact anyone to make sure they get their money but I would gladly let them know and gave enterprise a working number for who rented the vehicle but I would like my money back, seeing as I am not the one who rented the vehicle, and I did not give permission to run this card for anything other than the balance that was left when the vehicle was returned. After arguing and giving a working number I was told I would have my money refunded in 24hrs. It’s been 24 hrs the money was not refunded and they probably did not reach out to the person who rented the vehicle. I was nice enough to pay the balance to make sure enterprise had got the money that was owed to them and 30 days later to be charged because the person who rented the vehicle doesn’t have the money to pay whatever else is owed should not be my problem, I am not the one who rented the vehicle nor do I have a contract with enterprise for ever renting a vehicle and I also have not signed anything stating or agreeing to let enterprise run my card for anything other than what I agreed to (the balance someone else had) 30 days ago. As far as I’m concerned this is theft from enterprise or one of their employees. When I asked for a print out or statement for why my card was ran I was told to contact the person who rented the vehicle. So ontop of stealing peoples money enterprise also wants civilians to do their job for them. I do not work for enterprise, I should not have to contact this person for a working card for them, they should have done that instead of running a card that was not supposed to have been kept on file, I shouldn’t have to contact the person to find out what these charges are for!! Enterprise ran my card and should be able to give me a statement as to why they have charged my card!! I will be contacting the BBB and an lawyer and making a complaint for theft with my local pd.”
“Service was Terr and I have been renting from enterprise since I had a license since 16 rude they lie when they don't answer the phone because it's not enough staff and blame the customer for no communication but it's only 1 worker answering the phones, washing the cars and assisting customers. One location in Baltimore York Road reported to report me for an authorization of use for one day and not talking to me. Meanwhile I've had a car on the travel assignment for eight months and given them $8000. They lost a customer as well as a business account all due to the behavior of the people in that office. There's no want to speak to know manages no corporate people stealing funds and then being allowed to just do what they want because there's no management to oversee, I called to speak to management I called to speak to Corperate. There's no want to speak to at this point I'm just going to report everything to the states attorney general. I wouldn't recommend anyone running from this location as a fellow nurse especially if you have kids and a family and you care about your freedom is at any given time they call and lie.”
“No matter how many times we update our profile on line with current information and credit card, it is a PAIN IN THE ASS EVERY DAMN TIME BECAUSE YOUR SYSTEM DOES NOT KEEP THE UPDATES ON FILE!!! We have been loyal members of enterprise for years however are seriously considering switching to someone else.”
“They told us they had a rental for us after our car broke down in Waynesville North Carolina so we pay the tow truck driver extra money to take us to the Enterprise rent a car in Waynesville and the fellow there told us whoops sorry we don’t actually have a car for us and when we tried to get in touch with them through the phone a lady hung up on my wife because she said she was rude which in all honesty after being lied to my wife’s crying eyes not cussing was not rude in any way because the lady got mad because the woman on the phone said my wife was making her emotional and my wife told her it was not about the phone attendants feelings because the phone attendant brought up my wife’s crying emotional state was triggering her and she hung up on my wife! Not only will we never use Enterprise rent a car again but I will hope that all involved employees involved loose their job considering they are not worthy of a job because Enterprise people have no communication skills on top of knowing what they have in stock so…….
With that said if you need to be left stranded and f@&$ed over then use Enterprise and if you want quality without question USE HERTZ car rental!!!!!”
“Mi seguro me rento un auto cuando llegue a recogerlo el empleado que me atendió me llevó al auto y me convenció de que pagará un seguro porque si sucedía algo iba a tener problemas con mi seguro accedí sin consultar y resulta que me engaño todo estaba cubierto por mi seguro esta rentadoraesta en 5124 kennedy Boulevard,
West New York NJ.
Cuidado NO LO RECOMIENDO.”
“I had an accident last week.. My insurance company got a car through Enterprise for me. Before the insurance covered period ended that was covered by insurance, Enterprise called me to extend it for this week. Insurance settled and I returned the car two days before the week I was paying for started. I returned the car and they said they credited my credit card . Not only have they not done that they can't seem.to find me in the system. I have had so much run around and no answers. I will NEVER rent from.Enterprise again...”
“We had an enterprise rental reservation at Atlantic City airport at 10:30
PM when we deplaned walked across the street to Enterprise Rental office there was no one there another customer complaining that they were waiting over 15 minutes again no one there finally after repeated calls to the listed phone number an agent showed up took care of the other customer first than told us we don’t have a reservation and they didn’t have a car for us I will NEVER use enterprise again!!!”
“They will steal.your money
Stole $300 from me, didn't even rent a car, told me my card declined, in reality they pulled $300 off, I disputed this and reported to BBB”
“Wow website says 43 cars available. Reserve one for a week and get confirmation.
Walk a mile to “business” and find they don’t have a car for me and a lot full of car's
Deleted the app from phone and tablet! They suck ……they we’re good back in the day now not so much!!!!!”
“Bad communication, ran my card for twice as much as they originally stated the original final amount would be without telling me about it did not recognize it till I got my statement. Vehicle was inadequate and gave me a lot of issues.”
“Came to pick up my car that was paid for by my company and got confirmation. Was told that they have other reservations to uphold before mine. Caused me to be late getting on the road with having to take my own car”
“Should be a zero. I waited for a rental because my car was totaled and I had no choice. The truck that Katelyn brought out for me had damage. We discussed it and she wrote on the tablet. It started raining and I was stressed. She handed me the tablet and I looked at what it scrolled through. I asked about the walk through and she said that it would be attached to the contract. I signed it and found out a month later that Enterprise was charging my insurance for all of that damage. When I went back through the contract, she had written on one small line that there was no damage. This company took advantage of a vulnerable person already going through a trauma. They never responded to my request for pictures demonstrating that there was no damage when I rented the vehicle. Beware of signing on their tablet.”
“You need to pay this fee...week later, oh here's another fee...month later, oh here is ANOTHER fee. 2 years later you didn't pay for another fee we made up so your going to collections.”
“I went to 619 York Rd., Towson, MD Office they do shady Businesses with Insurance Claim, their quote was different then my first time I rented the car from them, I return the car in good condition and with gas the Insurance company was taking awhile to get to my car so I returned the rental until the Insurance company finally got my car in the shop I called them to get the rental again this time they gave me a high quote for out of pocket expenses for the same type of car I had the first time, after I told them that I wasn’t paying the higher quote that I was going to call another Enterprise they tried to Black Ball me from renting a car with out paying the higher quote from them. So My husband let me drive his car lol Enterprise in Towson is very shady.”
“I used to be a valued customer with Enterprise and then they put me on the do not rent list because my mother in law took the rental I had in the driveway without my knowledge and ended up getting pulled over. I got it out of the lot they towed it to within 10 minutes if it being there and had returned the car back to Enterprise. I told Enterprise to file charges on my mother in law for taking the vehicle as I did not give her permission nor did I want to lose my relationship with them because I rented vehicles from them quite frequently but instead they put me in the do not rent list and no one will return my calls when I call and beg and plead if there is anything I can do to get off of it. Now my mother in law is allowed to rent from them and I am not, even though I was a preferred customer. Very disappointed how Enterprise has treated me as a valued customer for the past several years. I can’t even rent a car with my insurance company if something happens to my vehicle because they use Enterprise and they will not remove my name from their do not rent list.”
“We were hit by one of your rental trucks and after contacting countless departments at your company, no one would take an incident report. I was specifically told by multiple employees to never use the words, “claim or report” or no one in your company would touch it. The person at our local branch openly mocked me because he knows he can get away with it. One person told me you have GPS tracking on all vehicles and he just laughed out loud when I suggested that you might. The local branch rep said, he definitely wasn't going to help me. When I asked about GPS he laughed hysterically and stated, “Go ahead. Call corporate, call claims, call anyone you want. Good luck with that! You track that down! Hahaha! No one is ever going to help you! Hahahaha!” Then, he hung up on me. This is the one person everyone at your company said I had to get a case number from or no one would be able to help me. No one in multiple divisions would start a case so you attempt to look for the person who returns a damaged truck. I understand it's a long shot, but it's what the police told us to do after filing the police report. I was repeatedly told you have 10000 trucks on the road and you have no clue where they are. I find that hard to believe. It's clear that you have no system in place for non-customers who want assistance to report a hit-and-run renter. You rent trucks to companies for 2-3 years so they can hit people, cause property damage, and flee the scene of an accident and you will protect them, the criminal! No wonder your renter told us to “f*Ck off” and sped away. After two days of calling and countless Enterprise employees, they basically told us the same thing—to f*Ck off!”
“Poor customer service, they just want all your money and won’t update you before hand about procedures needed before taking their cars.
Insurance claims beware: even if your insurance is paying for the rental you will need to cough up a couple hundred for a deposit.”
