EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great service. Great, speedy comms. Really appreciated the approved installer requirement, who were also really good. Device is just what I wanted, small and understated. Only delay, on the part of NPN, was due to the storm, which was minimal and totally understandable. Great experience all round. Now just need the car to arrive! :-)”

Helpful Report

Posted 2 years ago

“Customer service poor. Despite sending numerous photographs and scale drawing showing power board and planned charger location, when contractor came to do the fitting he said the soffit boards outside the front door would have to be removed for routing the cables, something he wasn't allowed to do. I had a carpenter remove soffits later that day and after several calls, a week later EO sent out one of their own fitters who simply routed the cable inside and said there had been no need to remove soffits. So, I've wasted money on having new soffits and part of facia replaced! With the EO fitter still present I tried several times to connect the EO Mini Pro 2 to my WiFi. The signal is strong at the charger's location so he reckoned the EO server was overloaded due to so many people having chargers installed at the moment. After trying for several days to connect to the 2.4 GHz WiFi I called technical support. My details were taken and I was told to expect a call back from a technical person. Two days later no call, but after yet more attempts the charger has connected to the 2.4GHz network. So no customer service. Hope I don't need any in future.”

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Posted 2 years ago

“Excellent service The Electrician who fitted my charging point, was on time, very tidy, and done a excellent job.”

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Posted 2 years ago

“Happy to recommend EO and Pete who installed the charger. Such a neat job and a compact good looking charger. Pete was so informative. Good job well done.”

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Posted 2 years ago

“Friendly, helpful, professional team.”

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Posted 2 years ago

“Great service, a couple of hiccups along the way with confusion on an e-mail address but the EO team pulled out all the stops to get the installation completed and that was faultless with constant updates and a great installation, many thanks.”

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Posted 2 years ago

“The application seemed fairly long with the various pictures required however this meant the booking process and installation itself was seamless. Would highly recommend”

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Posted 2 years ago

“Installation was booked but then cancelled as installer hadn’t been provided with the charger. Didn’t really like the contract as all the onus is on the customer: EO expect the customer to fill out a complicated questionnaire about the install. If they get anything wrong, then EO will charge at high rates for extra work. It all worked out okay in the end, but it could have been made less stressful!”

Helpful Report

Posted 2 years ago

Hi James, Thank you for taking the time to leave such a detailed review! We're sorry to hear that your experience with our booking process didn't match your expectations - please note that we've passed your feedback onto our Home Install team who will look into how we can make our online application process more streamlined. Thanks, The EO Charging team

Posted 2 years ago

“Simple installation process and the installers were really helpful and tidy. Great experience from start to finish”

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Posted 2 years ago

“Brilliant service, Friendly and explained everything to me.very efficient and clean job. Great guys.”

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Posted 2 years ago

“Perfect Small box, which looks good on the side of the house. Haven't used it yet as we're waiting on the car to arrive but so far both the box and app seem to be working with each other. Installation was easy and the company we used (CrossTech electrical) were very good.”

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Posted 2 years ago

“I can't rate EO highly enough. During the fitting of my charging point, several problems relating to my electricity supply, that were not of EO's making became apparent. They supported me in my negotiations with other companies to get these sorted. I've had many email exchanges with them over this period and EO were always helpful and informative. The installers they sent were friendly and efficient, which is another bonus. I can highly recommend them.”

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Posted 2 years ago

“Nick arrived at the time agreed by us both and did a great job, I’ve not used my unit yet as vehicle has been delayed.”

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Posted 2 years ago

“EO charger team were excellent throughout the process of the installation of my home charger. Communication was excellent from the beginning via regular emails and text messages. The installation team were highly professional and great at what they do. I would highly recommend EO to others”

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Posted 2 years ago

“Very happy with EO, the same person who did the survey came back to do the installation on the agreed date, took less than the estimated time, caused no inconvenience and left the area clean and tidy.”

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Posted 2 years ago

“Exceptional service. Communication 1st class and instalation professional and efficient”

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Posted 2 years ago

“The installation process was appalling. We would never use this company in the future. Still do not have access to the app, waiting for someone to call back with a solution. The guy who came to so the installation was the most helpful and a really nice guy”

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Posted 2 years ago

“Dealing with EO was harder than it should have been and the production of a quote took weeks. The installer was fantastic however and went above and beyond. Charger is small and discreet so happy about that.”

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Posted 2 years ago

“From submitting the form to enquire about the charger been fitted was flawless amazing service. Survey was easy and effortless to complete, price was supplied everything broken down. Installation company were amazing very professional and worked every so tidy. EO mini pro v2 installed in black. Just waiting for the car to turn up so we can then use it 🤓👍 overall a great effortless experience if only everything was this great”

EO Charging 5 star review on 24th March 2022

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Posted 2 years ago

“Good service just need to improve on the charger delivery details”

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Posted 2 years ago

EO Charging is rated 4.4 based on 1,206 reviews