EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The charger itself works fine but the EOSmarthome app doesn't work at all. It tells me no EV is plugged in even though my Tesla charges perfectly well so its not a hardware issue. I also have an issue with the paperwork side. Despite providing all of the information requested before installation to secure the grant I have been chased 7 weeks later for further paperwork to secure the grant. There was a 3 week window before the engineer visit to ensure all was in order. I have received phone calls to chase this up despite making it clear I have just been in hospital as it is now 'urgent'. I don't see how it can be 7 weeks after installation. I would expect that any paperwork issues would be picked up well before installation and covid 19 would not be used as an excuse.”

Helpful Report

Posted 4 years ago

Good afternoon, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! That said we're sorry to hear that your experience with our booking process didn't match your expectations - we’ve been experiencing a high volume of home charging installation requests and apologise for any inconvenience caused. Please be assured that we’re currently increasing our resources in order to remove any future delay for customers and make our booking process more streamlined. Last thing we want is to let our customers down and we would greatly appreciate the opportunity to work with you in resolving the identification problem you're experiencing with our app. Could you please contact us immediately on support@eocharging.com or 0333 77 20383 and one of our experts will contact you directly. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“I've had the EO Smart home Charger installed almost 6 weeks after the order was placed and after 3 cancelled appointments. The charger is neat, unobtrusive and modern looking which is one of the reasons for coosing this particular charger. I decided to have the EO Smart home Charger installed since it's advertised as intergrates with solar panels which I already have. What I didn't realise was that an extra CT clamp is needed (£60 extra) and extra labour to connect it up (£100 extra) making it more expensive than I was expecting. Had I known of the extra charges beforehand I may have chosen an alternative charger, probably the Zappi charger, instead. The app is easy enough to use but was difficult to set up - I had to scan a QR code on the bottom of the EO hub which had a cable going over it that was too tight to move. In use I'd have thought that the Charging cable would lock into the charge unit as it does on the car but it doesn't. Unfortunatly this means that it can be removed by anyone. The EO Hub and Matt:e were installed inside the house and one of them (The Matt:e I think) makes a constant buzzing noise which is very irritating. It's the same noise as you would hear near an electric sub station. When charging on solar the minimum charge that can be passed to the car is 6 Amps (about 1.3kWh) - If the solar is less than this it's topped up with grid electricity. I was hoping that I could set it to less than 6 Amps or for it not charge at all if it was below this level. Only one period of off-peak electricity can be set which, for me, is unsatisfactory as I'm on Octopus Agile which gives 48 rates - one for each half hour period.”

Helpful Report

Posted 4 years ago

Good afternoon Ian, We're sorry to hear that your experience with our charger didn't match your expectations and we thoroughly appreciate you taking the time to provide such a detailed review. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please contact us immediately on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“Took longer to instal than the guys originally thought but they did a great job and I’m very happy.”

Helpful Report

Posted 4 years ago

“The app Juice net lets this charger down. It is very unreliable and when schedule charging overnight the app says that it is 'waiting to charge' and in the morning the car hadn't charged at all. Not good when you need a full charge to get to work and back! Need to use car scheduling instead, which is more reliable. Regret having this charger and it has made me nervous about having an electric car now. Have sent EO Support a message but no response received. My partner has and ohme charger which is 100% reliable.”

Helpful Report

Posted 4 years ago

Good afternoon, Thanks for taking the time to provide such detailed feedback. We’re sorry to hear that you’re having such a frustrating experience with our app and that you are yet to receive a response from our team. Customer feedback and satisfaction is incredibly important to us and we are keen to resolve these issues as soon as possible - could you please drop us a note at hello@eocharging.com with your contact details and one of our experts will contact you directly. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“Charger works great. Installation process went smooth. The app that you use to control charging is easy to understand. Happy with the product.”

Helpful Report

Posted 4 years ago

“All appears good with the charger, compact size is great. Bought through the Octopus Energy EV programme, which claims the EO Smart Home Mini offers solar charging. The charger as installed does not offer this however - two additional CT's are required plus installation labour. It would be helpful if it was made clear at the outset.”

Helpful Report

Posted 4 years ago

Hi Chris, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! That said we're sorry to hear that your experience with our booking process didn't match your expectations - we’ve passed your feedback onto our Home Install team who will look into how we can make the installation process more streamlined. We value all feedback and would gladly receive your thoughts via email, feel free to contact us on hello@eocharging.com. Many thanks, The EO Charging team

Posted 4 years ago

“Delay in finally fitting the device. Damage to the exterior brick wall of the house whilst the fitter drilled through it. Has left a visible defect.”

Helpful Report

Posted 4 years ago

Hi Fiona, We’re sorry to hear that your experience with the installation of your charger didn’t match your expectations and we thoroughly appreciate you taking the time to leave us a review. We refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to install our charging products. We appreciate that the way the installation was carried out may not have been best in your instance and have flagged your feedback to our Home Install team. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“A great EO home charger install. A BIG THANK to Joe the installer & EO”

Helpful Report

Posted 4 years ago

“Uninformed staff, potentially unsafe installation, several errors made, no contact from EO after Octopus washed their hands of the matter. Other than that, yeah great! Very unhappy charger, Charlie! Lindsay Porter, Member of the Guild of Motoring Writers. PS I'll just pop this on Trust Pilot so others can know...”

Helpful Report

Posted 4 years ago

Hi Lindsay, We’re sorry to hear that your experience with our installation process didn’t match your expectations and we thoroughly appreciate you taking the time to provide such a detailed review. We refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to install our charging products. We appreciate that the way the installation was carried out may not have been best in your instance and fully understand the frustration this situation has caused you. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“Really accommodating installer who arranged the layout of our unit and the cabling, exactly as requested. Returned the day after initial install to complete the job in the evening.”

Helpful Report

Posted 4 years ago

“Everything works well. Dion, the installer was helpful and knowledge and did a great job. Thanks”

Helpful Report

Posted 4 years ago

“Excellent service and work by the electrician who came to install the charger.”

Helpful Report

Posted 4 years ago

“Friendly and informative. Made the whole process very effortless.”

Helpful Report

Posted 4 years ago

“The two fitters were first class and extremely helpful. Nice product and good installation.”

Helpful Report

Posted 4 years ago

“The charger looks great and is much faster than the standard 10A charger. The app works and although it isn't flashy it works perfectly well.”

Helpful Report

Posted 4 years ago

“Charger is great, the app is terrible.”

Helpful Report

Posted 4 years ago

“The charger is fine. Your customer service manager is great. But my installation was, in her words, an “ordeal”. There seems to be a weakness in your processes for managing your contractors, and I get the impression that the company is understaffed.”

Helpful Report

Posted 4 years ago

Hi John, Thanks for taking the time to leave such detailed feedback, we’re really pleased to hear you’re happy with your EO charger. We’re currently experiencing a high volume of home charging installation requests and apologise for any inconvenience caused. Please be assured that we’re increasing our resources in order to remove any future delay for customers. The last thing we want is to let our customers down and fully appreciate the frustration this situation has caused you - we value all feedback and would appreciate the opportunity to speak with you in person to get direct feedback on our booking process - could you please contact us on hello@eocharging.com or 0333 77 20383. We look forward to hearing from you. Many thanks, The EO Charging team

Posted 4 years ago

“Good service. I changed from universal to tethered at late notice and firm was very efficient in enabling it to happen.”

Helpful Report

Posted 4 years ago

“very discreet charge point. Excellent installation service - highly recommended.”

Helpful Report

Posted 4 years ago

“Great it is so small on the outside of teh house. It would be good to advise customers that they need to have three boxes including the plug inside the house, not a problem in our case but we were unaware until the fitters arrived. The guys who fitted the unit were excellent.”

Helpful Report

Posted 4 years ago

EO Charging is rated 4.4 based on 1,206 reviews