EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

Write Your review

Tell us how EO Charging made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Five star great customer experience and love the look of the unit 👍”

Helpful Report

Posted 3 years ago

“The whole process was excellent and very straight forward from start to finish. The engineer arrived on time and messaged to advise what time they would arrive earlier in the day. The engineer communicated with me to explain the process and what he was going to do and how long that would take. The engineer installed everything and done a very good job including tidying up afterwards. The engineer then helped me connect to the WiFi and get connected to the charge point. This was not so straight forward but the engineer helped me with this process.”

Helpful Report

Posted 3 years ago

“Simple application process with easy to follow instructions. Fitters punctual, polite and very knowledgeable about charging hints and tips. As for the charger it looks great, small and tidy just waiting for my car to be delivered so I can use it!”

Helpful Report

Posted 3 years ago

“From first contact to fitting, was brilliant, I was kept informed of every stage and the fitting was on time, neat tidy and exactly what I wanted. I don’t have the car yet but would be happy to report on how it goes.”

EO Charging 5 star review on 18th September 2021

Helpful Report

Posted 3 years ago

“Everything was very smooths and easy to arrange. Fitter was excellent.”

Helpful Report

Posted 3 years ago

“The quotation and installation booking was extremely efficient. The installer was also helpful and friendly. Point seems to be working OK and looks nice an neat. My only slight moan is that the App seems to be a bit temperamental, and I am still having issues with it.”

Helpful Report

Posted 3 years ago

“I had my charger fitted two weeks ago, I was reminded twice about the fitting date, the installer arrived on time, fitted the charger very tidily and he got over some quite major logistical problems to run the cable and fit the box in the neatest possible way. There were a few issues in commissioning the charger but it is now in full working order and is simple to use.”

Helpful Report

Posted 3 years ago

“Simon who fitted our charge point was really helpful, neat and tidy. However, no matter how many iMessage he tried he could not connect our phone to the app in order to control the charger. We have since fitted a new router and he has promised to call back and try again.”

Helpful Report

Posted 3 years ago

“Ordered & installed all on time. Very helpful staff”

EO Charging 5 star review on 15th September 2021

Helpful Report

Posted 3 years ago

“To keep this brief. 10 months since new EO Mini Pro 2 installed. 1 return visit 2 weeks after install as unit not working. Charger works 75% of the time. Error LED's, EO App says vehicle isnt plugged in (even though it is and the green light is on). Currently 5 days without a working charger......... 5 calls to customer services to resolve why the charger isnt working in the last 4 days. 3 promises I will get a call from technical and 3 days without the promised calls!! Guess what, EO are meant to be calling me back tomorrow!”

Helpful Report

Posted 3 years ago

“Fast install and easy to use (although the app could be better). Charged my car overnight and cost me £8.40... beats a £60-£70 petrol charge!!”

EO Charging 5 star review on 13th September 2021

Helpful Report

Posted 3 years ago

“Very good communication, the installer turned up when agreed and was very pleasant. I like the functionality of the charger enabling me to time the charging with my off peak rate.”

Helpful Report

Posted 3 years ago

“Excellent service from start to finish. Have to give praise to the engineer on the day. Very quick install very tidy and minimum disruption. Very friendly and helpful too. Took time to help me sort out the app as was having issues with the 2 4 and 5g signals from my router. Very satisfied customer”

Helpful Report

Posted 3 years ago

“great company the charging box is really smart and compact the installer did a really tidy job. Thanks”

Helpful Report

Posted 3 years ago

“Happy with the service received before installation and with the install. But I don’t have my car yet to try it out so can’t comment further 😊”

Helpful Report

Posted 3 years ago

“Please do not buy this charge unit. I am an electrician and fitted at my home only to be told that unless I become one of their installers it will only work as plug and play with no smart features.”

Helpful Report

Posted 3 years ago

Hi Mark, We’re sorry to hear that you're experiencing issues with your charger and thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is our #1 priority - the situation has been flagged to our Support team with high priority, and our experts have confirmed that they will be in touch with you, in order to resolve this as soon as possible. If this doesn't resolve the matter, then please contact us directly on support@eocharging.com or 0333 77 20 383 (Option 5). Many thanks, The EO Charging team

Posted 3 years ago

“Just had a new unit fitted today under warranty and still cannot set night rate time charging as soon as the car is plugged in it charges, the app is so frustrating there must be simpler ways to charge a car, at the cheaper electricity night rate. My advice look elsewhere”

Helpful Report

Posted 3 years ago

Hi Gary, We’re sorry to hear that you're experiencing issues with our app and thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is our #1 priority - the situation has been flagged to our Support team with high priority, and our experts have confirmed that they have been in touch with you, in order to resolve this as soon as possible. If this doesn't resolve the matter, then please contact us directly on support@eocharging.com or 0333 77 20 383 (Option 5). Many thanks, The EO Charging team

Posted 3 years ago

“Really good communication, smooth process and great product installed by excellent local electrician.”

EO Charging 5 star review on 6th September 2021

Helpful Report

Posted 3 years ago

“Very professional fitting service, everything explained and helped set up the App as well.”

Helpful Report

Posted 3 years ago

“Very happy with the standard of work and the speed and professionalism of the tradesmen carrying out the work.. Will recommend to colleagues, friends and family..”

Helpful Report

Posted 3 years ago

EO Charging is rated 4.4 based on 1,206 reviews