EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

Write Your review

Tell us how EO Charging made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time and completed everything, as I had requested, competently and politely. Highly recommend!”

Helpful Report

Posted 3 years ago

“Ricardo was excellent, helped us with deciding where to put the charger and did a very tidy job.”

Helpful Report

Posted 3 years ago

“First class system. The engineers that installed it , were excellent. Extremely tidy & very meticulous in their work. I would have no hesitation in recommending EO 👌”

Helpful Report

Posted 3 years ago

“Install was excellent, neat and tidy job. Charger is a nice compact unit.”

Helpful Report

Posted 3 years ago

“The installation of my charger, your electrician was first class.”

Helpful Report

Posted 3 years ago

“Superior product and service, at knockdown price. The installer was very friendly, helpful, tidy and did a very good job of running cable discretely. Happy customer.”

Helpful Report

Posted 3 years ago

“The charger works perfectly as advertised. Installation was quick and very professionally done. The result was very neat and tidy with the charger exactly where I wanted it. Highly recommend EO for your charger installation.”

Helpful Report

Posted 3 years ago

“Can't fault EO! Struggled to get much sense out of a number of other charger companies but EO's communications were always great. Made the grant application and odering easy then straight in contact with the installers. Mike and Nikki made a great job of the installation and everything was sorted in a few weeks. Highly recommended.”

Helpful Report

Posted 3 years ago

“Pleased with my charger. Couple of problems during installation due to positioning and faulty rcd's but the EO team and Stratford Energy were quick to put these right. Unit is small and unobtrusive, easy to connect and with octopus go tarrifs is saving me a bundle.”

Helpful Report

Posted 3 years ago

Hi Adrian, We're really sorry to hear that you've had such a frustrating experience with the installation of your charger and thoroughly appreciate you taking the time to provide such a detailed review. The last thing we want is to let our customers down - please be assured that we are reviewing your case as we speak and one of our team will contact you directly this morning. With regards to the EO Smart Home app, please note that we're currently working on developing an updated version of the app and will be providing an update to all customers over the coming months. Many thanks, The EO Charging team

Posted 3 years ago

“I'm unable to give a good review as the workplace charger that has been fitted at my office is incompatible with my VW ID3. Do not buy an EO Genius charger if you have an ID3.”

Helpful Report

Posted 3 years ago

Hi James, We're sorry to hear that you experienced a technical problem with your workplace charger and thoroughly appreciate you taking the time to leave us a review. Please note that we've flagged the issue to our Product & Development team who is currently working on a permanent solution to resolve this. They have been extensively testing our EO Genius chargers with a Volkswagen ID.3 over the weekend to prevent further issues in the future and will get in touch with an update as soon as possible. In the meantime if you have any question or concerns don't hesitate to contact us directly on support@eocharging.com or 0333 77 20383 (Option 5). Many thanks, The EO Charging team

Posted 3 years ago

“The EO Mini Pro 2 has more than met our expectations. It’s small and discrete and doesn’t draw attention to itself. Our installer was very professional (Ashley from EV Domestic) and they did a great job with a very tidy install. The app is straightforward to use though in fairness it could probably do a lot more WH”

Helpful Report

Posted 3 years ago

“Great charger and installation experience. Does exactly what I need. The app will benefit from additional development over time.”

Helpful Report

Posted 3 years ago

“Excellent charger, had mine for 3 years never missed a beat, would highly recommend.”

Helpful Report

Posted 3 years ago

“Amazing service all around. Highly recommend.”

Helpful Report

Posted 3 years ago

“Great service, friendly team and a job well done, let the sparks fly (hopefully not :-))”

Helpful Report

Posted 3 years ago

“I am happy with my new EO Mini Pro charging point, It works well, my only concern is the longevity of the clip that retains the tethered lead when not charging, once the plastic hardens with the elements I wonder how long it will last. I am reasonably happy with the installation, although not completely. The cable doesn't follow the route I had planned, this was due to the installer not having the correct cable to go through a duct underneath a paving stone, this was not the installers fault but the estimator. Installation was carried out efficiently and tidily by Energise Energy and Scott”

Helpful Report

Posted 3 years ago

“Very smooth and helpful customer service. No issues encountered and help offered all along. Excellent installation service by Billy from JBS Electrical - very high quality and helped me through every step.”

Helpful Report

Posted 3 years ago

“My install was a pig. No beating around the bush, the consumer unit and the charge point could not have been harder to join together. The guys worked incredibly hard but they didn't even bat an eyelid! They were super polite, super clean and super positive. They had a great can do attitude, worked around all of the obstacles my building put in their way and left me with a sense that EO is a great company to deal with.”

Helpful Report

Posted 3 years ago

“What an excellent team, shouldn't every supplier be a portion of this team then EVERY customer would be satisfied. From the first application, everything was clear, the taking of the photos for the engineer was clear and precise, and questions on the phots and any work required to the premises and fitting/fixtures were explained in "Simple" English, and if further information from the customer to the supplier or clear easier explanation was given. Communication with the supplier/contractor to the customer was regular without being to much of a nuisance to the customer, delays (if any with parts Etc.) was quickly established between the supplier and customer, I requested an order of a "Blue" untethered socket and this took an extra 24hours. The supplier/contractor arrived at the subscribed time and date and immediately explained the details of the job. The work was completed with little disruption to the household even though it was a very complicated installation as the house is 100 years+ old. With the completion of the installation, the house and work area was cleaned perfectly to my wife's satisfaction, and the explanation to the application from the smartphone to the device was completed with all my questions answered. As the customer, we as a family were satisfied with every aspect of the job requested. Excellent and VERY well recommended.”

EO Charging 5 star review on 10th May 2021

Helpful Report

Posted 3 years ago

“I have reported this problem to EO each time it happens but it’s about 4 months since the installation and the problem persists. The charger continues to cut out. I am using overnight off peak energy and therefore rely on this equipment to function correctly unsupervised. The unit seems to start charging and then cut out. If I reset the black box the charger works ok. I just cannot rely on it to function consistently. When it does work it’s great. I have to suspect something is wrong with the installation but I cannot tell what the problem is. If EO cannot resolve this I will pursue them for a full refund and seek out a more reliable system.”

Helpful Report

Posted 3 years ago

Morning Richard, We’re sorry to hear that you’re having such a frustrating experience with your charger and thoroughly appreciate you taking the time to leave us such detailed feedback. Customer satisfaction is our number one priority and the last thing we want is to let our customers down - please be assured that our experts are reviewing your case as we speak and one of our team will contact you directly today to resolve the situation. Many thanks, The EO Charging team

Posted 3 years ago

EO Charging is rated 4.4 based on 1,206 reviews