EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online tools were quick and easy to use. The problem I found is that it took nearly 2 months for the order to be processed. I had to do all the chasing as commitment dates had come and gone on numerous occasions. I also had installation dates changed. All without the slightest apology or goodwill gesture and with extra cost to myself and inconvenience of using other charging methods.”

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Posted 2 years ago

“the team worked their very best to accommodate my poor timing, thank you.”

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Posted 2 years ago

“What initially looked like a daunting form, was fine. The photos & things I wasn’t sure about, I just submitted it anyway & very soon had a reply & a phonecall to help fill in the gaps. Then quickly booked in for site survey (our house is old & query) and a fitting date about 6 weeks after initial application. Very helpful, & neat work.”

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Posted 2 years ago

“Very fast response, simple, easy and friendly service! Thank You! And the charger looks very small and well made!”

EO Charging 5 star review on 13th December 2021

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Posted 2 years ago

“I haven't had my EO charger very long, only a few days and all I can say it, it worked when it was programmed to work, so, so far so good. However, I can say that the firm who installed it, and in particular the young man who did the job were wonderful.”

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Posted 2 years ago

“I got booked in really quickly for an installation, the team happily answered my numerous questions. I also had to cancel my initial installation on the day due a positive covid test that morning, but it was no hassle and I was rebooked following my isolation period. Really pleased with the whole experience overall”

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Posted 2 years ago

“Danny was fantastic, the charger was fitted quickly with no fuss. He talked me through the set up process and made sure the car was charging before he left. And everything left clean and tidy.”

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Posted 2 years ago

“Nice compact charger, the app is useful to check the charging stats, and to lock the charger from unauthorised use.”

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Posted 2 years ago

“Great small charger but cannot make the App work.”

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Posted 2 years ago

“Compact Smart looking charger, simple to use App interface. Installation was quick and done very neatly by their recommended installers. Very happy with the service”

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Posted 2 years ago

“Great service from EO, installation was smooth and a neat job by the installer EV Domestic”

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Posted 2 years ago

“Charge developed a fault 2 months after installation. It’s a known fault but they have no solution. They fail to respond to emails or calls. “Our technicians are working around the clock to get to the bottom of this issue, and we will be in touch within the next 48 hours with an update” is their standard response yet they fail to update. I regret using this company. AVOID.”

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Posted 2 years ago

“fantastic experience all round, thank you”

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Posted 2 years ago

“Your installer was excellent he was friendly, professional and helped in every way to make the installation satisfactory to our requirements”

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Posted 2 years ago

“Superb. I had several quotes and EO came out best. Renault dealer had said they would! Brilliant communication and brilliant fitting. Worked hard to make it look just right on our outside of our old stone wall. Neat high, quality job in mains cupboard too. I know a bit about electricians. These people are the real deal. Polite, on time, tidy, fast. Well done. Thank you. Stevens Family, Hampshire.”

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Posted 2 years ago

“Very simple to navigate the app-based questionnaire during the preparation process. Great installation experience with the approved installer (WB Electrical).”

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Posted 2 years ago

“Great service and the installer was very helpful”

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Posted 2 years ago

“When you looking for great customer service look no further. Can not fault this process from start to finish”

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Posted 2 years ago

“EO Pro Mini 2 not fit for purpose! EO have known my unit is faulty for over 2 weeks now and have offered nothing to fix the problem. They keep kicking the can down the road saying, "we'll get back to you in # hours". They do not, I chase, rinse and repeat. The product does not work and the customer service is none existent. Being reliant on a home charger for your vehicle means you are reliant on this product more than a normal consumer product, the customer service and product quality should reflect this. AVOID AVOID AVOID!”

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Posted 2 years ago

“Arrived on time and went the extra mile to get the charger where we wanted ir”

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Posted 2 years ago

EO Charging is rated 4.4 based on 1,206 reviews