EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 2 years ago

“Short wait for installation date and great friendly service through the ordering and from Matt, who fitted the charger. Charger is neat and not too obtrusive.”

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Posted 2 years ago

“The flow for the arrangement and installation was professional, smooth and efficient. I am very satisfaction with the charger.”

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Posted 2 years ago

“We found dealing with EO extremely easy, we dealt with Jade, who was efficient, helpful and kept us in the loop regarding progress. Our charger was fitted recently by EO Etc Ltd; Nick was extremely helpful when deciding where to position the charger, the work was carried out skilfully with the minimum of fuss and Nick was very patient as he explained how to use the app. Would highly recommend both. Unfortunately, we are still awaiting delivery of our vehicle so it will be 4-5 weeks before we actually start using the charger.”

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Posted 2 years ago

“Morning all, just like to say Matt who installed the charge point at our house was polite and efficient. The installation was quick and seamless. Many Thanks Laurie.”

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Posted 2 years ago

“Not using the charger yet, as our car hasn't arrived. The installer was 5/5 conduct/tidiness and completeness of service all excellent”

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Posted 2 years ago

“Installation was quick and simple and the enginner show us how the app works. Charger looks very nice and discreet.”

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Posted 2 years ago

“Smooth installation of my smart new charger, several of the neighbours have commented on how neat it is. Good job EO. I can't comment on long term use as I haven't got my EV yet, but I have used it to charge my parents' when they were visiting and all worked as it should.”

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Posted 2 years ago

“Little disappointed, install date was changed twice, one which was short notice after booking time off work. Install guy was nice and did a good job. Since the install I’ve had an email from the electricity board saying the install hasn’t been approved as I’m on a loop with next door and they need to come out to the property. Awaiting the visit and the outcome of that now.”

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Posted 2 years ago

“Excellent trouble-free and neat installation, which took two hours.”

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Posted 2 years ago

“Fantastic experience, the install guys were helpful”

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Posted 2 years ago

“Great looking little wallbox with a useful app. Efficient installation. Very pleased.”

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Posted 2 years ago

“I have a EO mini Pro and will never ever buy anything from EO again. I'm a Electrical contractor and off grid solar installer and install complex systems daily. But this little piece of garbage beat me. First 3 to 5 hours of training noone tell you about, second it can never work anyway till you get the stock 'assigned' to you after a call to tech support - and im in australia so this is 7pm at night. I guess this is how they ensure you are trained. Several calls to tech support, about 12 hours total over 6 months to get it working. If the job was for a customer I'd be going bankrupt. Instead of making thier garbage better they just make the training longer. It's anual renewable too so you have to do it again. I installed a $1.2mill battery by ABB/Samsung in the same timeframe without annually updated installer training... It's very "home made" with hobby grade electronics. Raspberry Pi as the processor. The plastic isn't uv stable, used to be black, it's now white. I'd be surprised it's still there a year from now. It's solar mode uses solar produced. This is useless as my house also need that power. If it used solar that was being exported it would be excess solar power and be essentially free power. They way they do it is solar power(that's not excess) goes to the car and then the house imports coal power at the same time. Unlikely to save you any money at all Just chuck their instructions in the bin, and move the CT to the incoming mains and it will now put power in the car that was going to be exported. Excess or spill solar will now charge your car for free. Tech support is useless. Very expensive. The app is crappy and no API or any other input. Don't waste your time and money on this company.”

Helpful Report

Posted 2 years ago

Good afternoon, We’re sorry to hear that your experience to date with installing your EO charge point didn't match your expectations and thoroughly appreciate you taking the time to leave us a review. Our online technical training has been created to ensure installers are well equipped when installing our products, and each product-specific module has been designed to be 30-40 minutes long. Please note that we have immediately flagged your feedback to our On-boarding team who have confirmed the module covering the solar abilities of the EO Mini Pro 2 remains incomplete on your account, which could explain the difficulties encountered whilst installing your unit. That said, we're keen to ensure that you've got access to a reliable charger and invite you to contact our technical expert directly on support@eocharging.com or 0333 77 20 383 to discuss the situation in further detail. We now offer 24x7x365 customer support so please select the ‘Technical Support’ option if your call is outside of our UK-based opening hours of 9-5. Many thanks, The EO Charging team

Posted 2 years ago

“Small compact charger with simple plug and go charging. Excellent installation from T H Electrical Ltd who are based in Colchester.”

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Posted 2 years ago

“EO communication was superb. Installer Nick was absolutely fantastic. Very pleased with charger - small and discrete and attractive,”

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Posted 2 years ago

“Indy was very professional and did a tidy job.”

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Posted 2 years ago

“very complicated order form, lack of attention to detail from EO, poor communication from EO (charger just arrived in a box by post without warning!), excellent service from ‘plug me in’ installation sub-contractor, very neat installation. Yet to test when car arrives.”

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Posted 2 years ago

“I got in a bit of a muddle filling out the online form - talked it over with a very helpful human and was able to book my installation which was very efficient, friendly and most importantly it works brilliantly. I really like the EO story and they are local to me so am very happy all round.”

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Posted 2 years ago

“The staff are very friendly and helpful. I had a slight problem connecting to my wi-fi and the staff resolved my problem”

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Posted 2 years ago

“Very quick and efficient installation. Friendly and answered all questions”

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Posted 2 years ago

EO Charging is rated 4.4 based on 1,206 reviews