EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.36

4.4 Rating 1,210 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,210 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installer excellent. Service poor. I had to chase to get an installer quote and then the EO QR code did not work. I then called, was on hold for 20 minutes, met by a slightly edgy helper and then told she couldn’t help and I need to wait for a call from EO.”

Helpful Report

Posted 4 years ago

Good afternoon Mr Couch, I have sent you a private message including my direct email address, if you could please reply with your contact number we will call you to support you with this issue. Our customers are our number 1 priority, we will ensure to rectify this with you once I receive your reply. Kind regards, Craig Chandler COO EO Charging

Posted 4 years ago

“I have not yet managed to connect the charger to my smart phone, it gets to the point of, registering EO Mini Pro with EO Cloud and just hanging, I have tried many times and get the same result. Regards”

Helpful Report

Posted 4 years ago

Good morning Trevor, thanks for taking the time to leave us a review! We're sorry to hear that you're experiencing connectivity issues with your charger and are keen to resolve these as soon as possible - could you please contact us immediately on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Best, The EO Charging team

Posted 4 years ago

“It hasn't worked yet. I haven't had a call back from EO customer support.”

Helpful Report

Posted 4 years ago

Hi Jeremy, Thanks for taking the time to leave us a review, we're sorry to hear that you're experiencing a problem with your charger and that you are yet to hear back from our team. Customer feedback and satisfaction is incredibly important to us and we are keen to resolve this issue as soon as possible - could you please contact us immediately on support@eocharging.com or 0333 77 20383. Please note that we have personally flagged the situation to our colleagues and they are awaiting to hear from you. Best, The EO Charging team

Posted 4 years ago

“Terrible installation experience. Blew up our house alarm and then left without helping to fix it. Cost us £90 for an alarm installer to come out and mend it. Also didn’t connect our charger to EO cloud or our Wi-fi. It took me 3 hours to get it to work which was very annoying after hearing our house alarm blaring out for 5 hours. Have an open complaint with lowri beck. But unless there’s a resolution would not recommend EO at all”

Helpful Report

Posted 4 years ago

Hi Roger, Thanks for taking the time to provide such a detailed review. We’re really sorry to hear that you’ve had such a frustrating experience with the installation of your charger. Please be assured that we have flagged your feedback to our Home Install team who are reviewing your case as we speak. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to discuss the situation with you - could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Best, The EO Charging team

Posted 4 years ago

“The charger I bought was 7kw which should my Mini Cooper S electric 0 to full 4 hours. It currently charges at 5.9kwh per 1hr 15 minutes. This takes me outside of my Over night electricity rate and costs me more money. How can I raise this issue ?”

Helpful Report

Posted 4 years ago

Hi Michael, Thanks for getting in touch, sorry to hear that you're experiencing an issue with your charger. Customer satisfaction is incredibly important to us and we're keen to get this resolved as soon as possible - could you please contact us immediately on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“I had the charger installed this week. The installation was ok - the problems came when I tried to connect the smart phone app to the charger so I can manage the tarrif etc. The installer handed me a leaflet when he left saying "there you go - its the techy bit" I followed the instructions and tried to set up the app - it failed repeatably with an error about attachign to the cloud ! I called the installer who told me to call EO - wanted nothing to do with it I called EO - they said installers fault - he should of done it for you - they wouldnt help me further I called installer back - ignored call I calleld Octopus Energy - who i had purchsed the unit off - they said they had no record of the unit or me !!! perhaps I shouldnt of paid eh!! SO at a dead end I emailed every contact I could find on the website for Eo, Octopis and homezap the installer Emma from EO took ownership and got me talkign to a good guy on techncial support only to tell me that I need to booost my wifi to where the charger is - I have very good wifi across my house and past the garage but I understand it may drop as outside - I have now had to purcahse a booster to try and get working - tried again whilst booster is right next to the charger and it still wont work or connect! I have to say they whole experience from start to now has be rubbish - Honestly I wish I could of purcahsed another charger.”

Helpful Report

Posted 4 years ago

Hi Neil, Thank you for taking the time to leave such detailed feedback - we're sorry to hear you're experiencing connectivity issues with your charger and that you're yet to receive technical support from our team to resolve these. Customer satisfaction is our number one priority and fully appreciate the frustration this situation is causing you - please be assured that we’re currently reviewing your case and someone from our Technical & Support team will directly contact you to get this resolved as soon as possible. In the meantime, if you have any question feel free to contact us directly on support@eocharging.com or 0333 77 20383. Best, The EO Charging team

Posted 4 years ago

“Nice charger when it’s working but the smart part is about as useful as a lighthouse in the Saha. Nothing but problems. Big money for an outside socket.”

Helpful Report

Posted 4 years ago

Hi Oliver, We're sorry to hear that your experience with our charger didn't match your expectations and we thoroughly appreciate you taking the time to leave us a review. The last thing we want is to let our customers down and we would greatly appreciate the opportunity to discuss the situation with you, could you please contact us immediately on support@eocharging.com or 0333 77 20383. Please note that we would be also happy to arrange a technical session with one our experts to run you through the EO Smart Home app - we're keen to ensure you're getting the most out of your charging sessions. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“It’s now 5-1-21 and my home charger still don’t connect to my internet. I have made phone calls and was told a engineer needs to come back out and connect or fit a new charger. Since it’s been fitted I’m charging on the higher rate and still no one has contacted me to come and sort the problem out. Cheers Russell Simmons 07932040837”

Helpful Report

Posted 4 years ago

Hi Russell, thanks for taking the time to leave us a review! Sorry to hear that you didn't receive technical assistance to connect your EO charger to the Wi-Fi on the day of your install. We're keen to get this resolved for you, could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. Thanks, The EO Charging team

Posted 4 years ago

“This has been one of the most frustrating times of my life . It has taken months to organise this charge point. It would have been easier to negotiate Brexit. The lack of communication between octupus, eo. And ev . Should not really be my problem. Wether the staff are working from home or a different planet is of no concern to me . But the installer attends and expects the charger to be sent to me the customer. So no installation there then. The following week the charger is posted to myself but no ct clamp to link the solar power. Which was discussed with eo months before . Please give your heads a wobble and work together for the customers. This is not pass the parcel !!”

Helpful Report

Posted 4 years ago

Hi Ken, Thanks for taking the time to provide such detailed feedback. We’re really sorry to hear that you’ve had such a frustrating experience with the installation of your charger and agree that this is not acceptable. Please be assured that we are reviewing your case immediately and will contact you directly to discuss the situation. Many thanks, The EO Charging team

Posted 4 years ago

“I am very unimpressed with your app. It took many attempts by the installer and myself to set it up. So far as I can tell I have been able to use the app to select the Octopus Go tariff. But the app seems incapable of reporting charging sessions which have occurred under that tariff (I can tell that they have occurred, and when, because of information about half hourly usage on the Octopus web site and I can also see that the car has been charged).”

Helpful Report

Posted 4 years ago

Hi Roger, We’re sorry to hear that you’re having such a frustrating experience with our app and thoroughly appreciate you taking the time to provide such a detailed review. We fully understand that you want to get the most from your EV charger and would be happy to arrange a technical session with one of our experts to resolve the issues you're facing. Could you please drop us a note directly on support@eocharging.com with your contact details? Many thanks, The EO Charging team

Posted 4 years ago

“Installation was a very good experience - nothing to do with EO. The product (socket) is simple and good looking. The accompanying app is, thus far, way below par. Installed Thursday, 10/09/20 and contacted app developer with a query and still waiting for a response. At the moment, I just have a very expensive outdoor socket. Not sure where the smart has gone as it doesn’t seem to want to talk to my phone.”

Helpful Report

Posted 4 years ago

Good morning Patricia, Thanks for taking the time to provide such detailed feedback. We’re sorry to hear that your experience with our app didn’t match your expectations and that you’re yet to receive a response from our team. Customer feedback and satisfaction is incredibly important to us and we are keen to resolve these issues as soon as possible - could you please drop us a note at support@eocharging.com with your contact details and one of our experts will contact you directly. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“Timer stopped working as keep getting message saying SmartHome is offline. It is not my connection - everything else in the house works!”

Helpful Report

Posted 4 years ago

Morning Ian, Thanks for getting in touch! We're sorry to hear that you're having connectivity problems with your EO charger and are keen to ensure you're up and running as soon as possible - could you please contact us immediately on support@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

Posted 4 years ago

“Uninformed staff, potentially unsafe installation, several errors made, no contact from EO after Octopus washed their hands of the matter. Other than that, yeah great! Very unhappy charger, Charlie! Lindsay Porter, Member of the Guild of Motoring Writers. PS I'll just pop this on Trust Pilot so others can know...”

Helpful Report

Posted 4 years ago

Hi Lindsay, We’re sorry to hear that your experience with our installation process didn’t match your expectations and we thoroughly appreciate you taking the time to provide such a detailed review. We refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to install our charging products. We appreciate that the way the installation was carried out may not have been best in your instance and fully understand the frustration this situation has caused you. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“We have had our EO charger installed but annoyingly it is a faulty part. Waiting for a date for the new part to be installed.”

Helpful Report

Posted 4 years ago

Hi Ewan, Thank you for taking the time to leave us a review - we’re sorry to hear that you’ve experienced an issue with your charger. Please be assured that we’re currently reviewing your case and someone from our Home Install team will get in touch shortly to ensure your replacement unit is installed as soon as possible. In the meantime if you have any question feel free to contact us directly on install@eocharging.com. Many thanks, The EO Charging team

Posted 4 years ago

“Installer was always looking to make more money and giving excuses and increased my price from given quote of 550 pounds to 850 pounds.....I understand some increase but they took advantage or have to wait for more long term”

Helpful Report

Posted 4 years ago

Hi Naveen, Sorry to hear that you were not happy with the installation provider we recommended. We refer our home charging installs to a carefully selected number of installers who in most instances carry out a remote survey to determine whether the installation is standard or if any extra work is needed (for example additional CT clamps). That said, we appreciate that the surveying process may not have been best in your instance and have flagged your feedback to our Home Install team who are currently reviewing your case and will get in touch shortly. In the meantime, if you have any question feel free to contact us on hello@eocharging.com. Many thanks, The EO Charging team

Posted 4 years ago

“App simply does not work. Scheduled charging not working. Achieved charge rate notification does not work - states low rate completion when charging is in fact complete.”

Helpful Report

Posted 4 years ago

Good morning, Thanks for taking the time to leave us a review, we're sorry to hear that your experience with our app didn't match your expectations. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please drop us a note at hello@eocharging.com with your contact details and one of our experts will contact you directly. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“App very slow, with very basic and missing functionality, it won’t even calculate the cost of charging. The unit is small but needs a similar size unit inside the house and two cables to connect to the unit outside. No suitable to use with third party apps.”

Helpful Report

Posted 5 years ago

Hi Igor, Thank you for taking the time to provide such a detailed review. We’re sorry to hear that your experience with our charger didn’t match your expectations. In terms of our app, we recently identified an issue with cost monitoring and have just published an update to the app store. We recommend that you download this update to resolve the issues you’re facing. If this does not resolve the matter then please contact us immediately on support@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

Posted 5 years ago

“The software in the current “smart chargers” is what I would describe as alpha code, it’s not fit for purpose! It has so many bugs it’s now at the point I’m going to have it removed, charging when it shouldn’t, not charging when it should resulting in myself incurring additional costs and more importantly time on my journeys as the car isn’t charged when I wake up in the morning, it’s simply isn’t up to the job.”

Helpful Report

Posted 5 years ago

Hi Shaun, We’re sorry to hear that your experience with our app didn’t match your expectations and we thoroughly appreciate you taking the time to provide such a detailed review. We value all customer feedback and are keen to work with you in resolving these issues - could you drop us an email on hello@eocharging.com with your contact details and one of our team will contact you directly. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 5 years ago

EO Charging is rated 4.4 based on 1,210 reviews