EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt and helpful.”

Helpful Report

Posted 2 years ago

“The charger obviously looks great, which is why I like many others choose this one due to its sleek design, the actual use of it is excellent like any other. But the app seriously falls short. Something which I've only learned after installation. Many bugs, scheduled charging often not work unless you set a specific time rather than setting a time for off-peak tariffs. Doesn't let you input your cost per kwh, just goes blank, then you're unable to change this later on. To be honest, I am disappointed, I expected a lot more as many others have mentioned on the google play store. Obviously tied in now. But I expect EO to update the app in full upon the release of the new EO Mini 3 Charger, if it doesn't... and it excludes older users, then I will be livid.”

Helpful Report

Posted 2 years ago

“The whole process has been good from start to finish, Nick (the installer) was very communicative throughout and the work was completed to an excellent standard and in a timely manner. My best experience with any work done on our house.”

Helpful Report

Posted 2 years ago

“This service went above and beyond my expectations: 1. Quick, precise, knowledgeable and friendly customer service. 2. Easy to navigate the website and information and easy to fill in the form for the quote. 3. Quick date received for installation.4. The engineer was super friendly, knowledgeable, worked really precise and explained what he was going to do and then what he did when he was done. He explained me the app in detail and the charger. Even for me, someone who has little knowledge of EV, this was all a walk in the park! Thank you!!! Would recommend 1000%!”

Helpful Report

Posted 2 years ago

“The engineer only had one colour of charger unit so no idea why we are asked for a preference. Connection is in bypass at present because the unit shorted out at the bottom neutral and earth connections. No electrical test certificate supplied for the works”

Helpful Report

Posted 2 years ago

Hi Ross, Thank you for taking the time to leave us a review - we're sorry to hear that you've encountered a couple of issues with the installation of your EO charger. The last thing we want is to let our customers down and so please be assured that our experts are currently reviewing your case as a top priority. They have confirmed that they have booked an engineer visit to your home on the 11th of July to resolve the problems experienced. If you need to discuss any details or rearrange your visit, please contact us immediately on install@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

Posted 2 years ago

“We love our EO charger! So simple and fast to use. The installation was also super-easy. Highly recommend.”

Helpful Report

Posted 2 years ago

“Charger installation was great and works well, but not sure why I bothered paying for smart functionality when it won't connect up to the internet even when sitting a metre away from a range extender”

Helpful Report

Posted 2 years ago

Hi Stuart, Thank you for taking the time to leave such a review, we're pleased to hear that your charger is up and running! That said we're sorry to hear that you're experiencing a connectivity issue. It sounds like our technical team will need to investigate - could you please contact us immediately on support@eocharging.com or 0333 77 20383? When reaching out to our experts, we kindly ask you to have the following information handy: your contact details and your charger's serial number (this can be found on the side of your charger). We look forward to hearing back from you. Thanks, The EO Charging team

Posted 2 years ago

“The charger is fit for purpose but the app needs extensive improvement in the features it offers”

Helpful Report

Posted 2 years ago

“The service we have received from Pete from EO has been extremely impressive. He is very knowledgeable and an expert in his field. We episode thoroughly recommend this engineer and the company he works for. Superb job. Thank-you”

Helpful Report

Posted 2 years ago

“Had a Mini Pro 2 installed last year and found out only recently the app wasnt recording the history. The team in EO was quick to assist and have been fantastic throughout the whole process to get it fixed. In the end it required the box to be replaced for which they delivered a new one within days and the installer was arranged for the next day. The installer himself was a bit confused as he had never seen any issues with the EO box before. Changing the box and linking it to my acccount was swiftly completed with the help of the EO support team - special shout out to Sonny!”

Helpful Report

Posted 2 years ago

“Had an EO Mini Pro 2 installed by EO's installers, entire process was very smooth from initial quotation, to booking in the work and having it carried out. The charger has been flawless so far. NB have read lots of negative comments on the app, we use the car's charging schedule to manage when it does and doesn't charge so haven't needed to use the app.”

Helpful Report

Posted 2 years ago

“Eo provided a very professional service and were great in all stages of the service. I would highly recommend them”

Helpful Report

Posted 2 years ago

“I had an easy experience with EO charging, the team were super helpful with queries and the installation was seamless. Thank you EO!”

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Posted 2 years ago

“So far everything looks great”

Helpful Report

Posted 2 years ago

“Excellent prompt email communication and liaison with EV charger fitter”

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Posted 2 years ago

“I Liked the website and the communication with friendly helpful people. The installer was a nice chap and everything went smoothly. Looks great.”

Helpful Report

Posted 2 years ago

“We had the best person to install our charging box, great service”

Helpful Report

Posted 2 years ago

“Good service. Great installation as the chap who fitted it was knowledgeable and very friendly Really good service overall and very happy with the product.”

Helpful Report

Posted 2 years ago

“The process was made easier than the previous attempt that did not materialise in the charging point being installed. Chloe was always available and explained every step of the process. The assigned installation engineer, Nick, was professional, courteous and offer a full explanation. He was very accommodating re our preferred position of the charging point and worked very clean and tidy.”

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Posted 2 years ago

“Team completing the installation we great and looking forward to setting up the system when my new car arrives”

Helpful Report

Posted 2 years ago

EO Charging is rated 4.4 based on 1,206 reviews