EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking was straight forward. The engineer arrived on time with a courtesy call 45 minutes before arriving. He was professional, friendly, adhered to all COVID guidelines and installed the charger in little time. Excellent experience!”

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Posted 3 years ago

“Simple and efficient process and service. Highly recommend”

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Posted 3 years ago

“Great charger looks premium and well built and installation was really hassle free. Shame the app has a few glitches in it”

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Posted 3 years ago

“From initial approach to final installation every stage managed well. Team were incredibly helpful and knowledgeable”

EO Charging 5 star review on 23rd April 2021

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Posted 3 years ago

“Fabulous service, answered every question and did absolutely everything they said they would do. From the first e-mail contact, on the phone and in person during the fitting. Not something you get from many companies these days. I did the research in advance and great product too.”

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Posted 3 years ago

“Combination of EO and Octopus has provided A1 customer service, been an absolute pleasure being a customer, thank you”

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Posted 3 years ago

“Great comms, exceptionally quick on EO correspondence and Gary the installer what a star”

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Posted 3 years ago

“Arrived on time, polite and professional engineer who explained the installation fully prior to starting. Finished on time as well, ensuring that the software was registered and working correctly. No problems at all.”

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Posted 3 years ago

“Good service and received updates . The installer was very good and done a tidy installation .”

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Posted 3 years ago

“Gary was amazing, so friendly and helpful, explained everything really well and made sure he did a great quality job”

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Posted 3 years ago

“Very helpful and professional installation by Energise Energy Solutions”

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Posted 3 years ago

“Very professional and knowledgable installers. Did a very neat job. Finished charger looks great. Really happy customer. Highly recommended.”

EO Charging 5 star review on 19th April 2021

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Posted 3 years ago

“Faced with a bewildering array of online “advice”, the whole process of getting my vehicle charger from EO was simple, seemless and hassle free. The advice was clear, the ordering straightforward, and the appointed installer was brilliant on both his survey visit and his installation visit.”

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Posted 3 years ago

“Very pleased with appearance, software not quite so Service very good tho’”

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Posted 3 years ago

“From deciding to use Octopus Energy as our supplier, to the install of our compact tethered charger it has been a wonderful, uncomplicated procedure. We received regular communications detailing exactly what to expect. We opted for a tethered charger and load balancing functionality together with the solar matching capability to make effective use of our PV panels and battery. Nice compact charger, installed neatly inside our garage. Easy to control via the app. Just waiting for our Smart meter now so we can take advantage of low early morning tariffs to top up our electric vehicle. Very pleased with the service and at a competitive price too.”

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Posted 3 years ago

“The actual quality of the device looks good but sadly the box that sits internally next to the meter was faulty on arrival but the engineer was able to resolve the problem by having the necessary spare in his van. I had a problem which was frustrating on the engineers arrival because as instructed when originally ordering the device I took lots of pictures as instructed some two months before the installation and stated that I didn't have an earth on the main water pipe but nothing was advised to correct this so when the installer arrived on the day of installation he said I would have to get an electrician in to fit an earth. The box itself has to be positioned between set height restrictions (I am presuming that these heights are set by a govt body and not EO themselves) and because i went for the Tethered option (with the cable already attached to the charging unit) the cable just sat on the floor so EO very kindly organised to have a hook fitted above the device to allow me to wrap the cable round and keep it off the floor. This shouldn't be a problem for most users because I believe that most customers are going for just the box and therefore benefit from the really small footprint of the charger so it can be rather discreet unlike some of the other larger units available on the market. So far EO have responded brilliantly to any calls I have made so it appears that they have invested heavily in the quality of their staff. The app is also very good and easy to use”

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Posted 3 years ago

Hi Duncan, We’re sorry to hear that your experience with the installation of your charger didn’t match your expectations and we thoroughly appreciate you taking the time to provide such a detailed review. The last thing we want is to let our customers down and would greatly appreciate the opportunity to discuss the situation with you - could you please contact us on install@eocharging.com or 0333 77 20383. We look forward to hearing from you. Best, The EO Charging team

Posted 3 years ago

“Professional work done well thanks”

EO Charging 5 star review on 15th April 2021

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Posted 3 years ago

“So an update on my earlier review. Whilst my comments on the installation process still stand, I am now 2 months in and Dan from EO couldn't have been more helpful. I ended up needing a charger firmware update and now i have a fully functioning charger. Happy with how EO responded. I still think that the app is very amateurish and looked like it was developed on a Commodore 64. Dan assures me though that an all singing and dancing app is just round the corner. Can't wait. Happy puppy now. Thanks EO”

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Posted 3 years ago

“Totally inconspicuous on the wall, really important as I needed it on the front of the house and my wife was adamant that she didn't want what looked like a hosepipe reel by the front door. The process was very easy, I have given it a 4 because it was a bit of a slow start, but once I chased it was really slick. I have been using it for around 4 weeks now and its great, the app is super easy to use the engineer that fitted it was excellent. My advice, don't look anywhere else.”

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Posted 3 years ago

“Faster quotation than other operators and good value. Linked with a good contractor who did a good job. Very happy.”

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Posted 3 years ago

EO Charging is rated 4.4 based on 1,206 reviews