“The customer service is so bad it's hard to believe. Pointless describing the multitude of problems. Nothing ever changes. Only way forward is via the ombudsman. A slow process. But a must if you are after compensation. Ombudsman finding in your favour useful in small claims court / money claim on line action”
“I concur with what most people are saying about the app with Eon and the website has no running total of gas and electricity used. I came from Bulb and the app and the website for Eon are not fit for purpose. From a customers point of view we need to know a running total of how much we are using daily. We need this running total figure to be prominent on the website and in the app. The app has a running total but is always out of date by two to three days which is strange due to the fact they want us to use smart meters which is supposed to be updated half hourly. The data is not updated to the app or the website within half hour so what is the point of a smart meter if it only helps the energy company. Customer service don’t seem to be interested because “Eon is already working on this”, they may well be working on it but they have been an energy company for a while and it is just not could enough. Providing the customer only what they are paying a monthly and their account balance what about usage. Admittedly, in the app there is a running total for each day (delayed by three days data) but no real running total to add it up you have to get a calculator out and add up for each day. In these times of profiteering for energy companies, they need to keep us informed of a daily total and running total so we are completely in control so that we are smart with our meters and not as dumb as a group of lemmings jumping head long to their deaths over a cliff.”
“Beware of getting offered a gas smart meter.it aint smart at all,you still have to give manual readings.and they dont bother to tell you they havent taken any money for your gas usage.no doubt when you end up with a bill big enough they will tell you.best go elsewhere”
“Please take my advice and do not use these absolute thieves!
We’ve been with them nearly five years and have never ever had a single simple exchange with them.
Our first year they didn’t bill us so we had loads of credit only when we requested this did they bill us and then tell us we owed them a shed load of money.
We managed to get money back from the ombudsman but I was just told over and over again it was our fault for not realising and it’s our fault for working at home.
After this despite having a smart meter they claim it ‘dropped off’ and we were once again in debt to them and once again our fault their meter failed.
We ended up nearly £1000 in debt to them because of their failings and their only support was ‘the debt team’.
We’ve consistently overpaid to get out the debt to move suppliers and now we have done this they are refusing to reimburse us our £500 credit because they have a random meter attached to our account that’s not connected to us - but because they have closed the account with the meter open they won’t refund us, they don’t see our complaint as an emergency and my husband is calling daily to be told they are working on it while making no progress, we are nearly a month into this mess and I just want my money back and to never have to deal with these charlatans again.
They acknowledged this meter previously and told us we’d have no issues and now we are in a financial crisis with them holding our money.
Please please go anywhere else but here their service is shocking their rates are sky high and they are frankly absolute thieves and criminals.”
“I have never been able to give E.On Next more than a minus one star. I now have to add Blackmail to my Review, not only have they consistently guesstimated it Trafinhs even though I have regularly sent them Meter Readings.
Now I am told they will not give us a better Tarriff unless we take a Smart Meter, this has to be illegal, removing our freedom of choice.
I have set up many appointments to discuss my account to date they have not spoken to me. Is there anything good on E.On Next”
“In startinG when I bouGht Eon it was soft smooth.Now PickuP is almost dead of this car in Just 18000 kms even after servicinG.Rear visibilitY is verY Poor in nite.No deffoGer, no rear wiPer, no daY niGht rear view mirroR.It sounds like diesel caR or old Gear scooter
”
“I honestly beg all of you... DO NOT choose E-ON. From a 45yr old experienced person I really and truly erge you to go elsewhere. Horrific is the word I go with.”
“Just spoke to E.On Next again gave them our November Readings and enquired about the offer they had given us.
I was not surprised when I was told we could only take it if we had a Smart Meter - Blackmail in business is illegal, isn’t it? When I refused it explaining i don’t like them, they don’t work, I lose my white meter the person to whom I was speaking didn’t even know what my White Meter was.
I have been asking this company ever since we were migrated to them, without our knowledge to check our accounts as two elderly people, me disabled and a cat do not use the amount of energy they are charging us. Still waiting and have been waiting for three tears now.
I should also add they don’t even ask for our Readings anymore I photograph our readings then email it to this ridiculous company and wait for an even worse bill. Will someone please help.
Our recent Meter Read
45898 Low
78881 Notmal
Gas 1431
How does this come to four figures
Patricia Putt”
“Absolutely appalling customer service no form of communication throughout the business just passed from pillar to post being completely ignored for nearly 3 years yet still sending demanding mail and harassing phone calls but fail to acknowledge the complaint in place. Was offered redress and then later this was retracted and the company claimed it was a ‘typo’. Took management of the account whilst my dad was in intensive care informed them of this yet he still received harassing phone calls. Been overcharged by thousands for years!!!”
“Terrible Customer Service Experience. E.ON Next installed new meters and manage to damage both my heat supply and fry some of my electrics in the process. Not only did they refuse to even investigate the issue, they repeatedly gave me wrong contact information for the entities they were flogging off responsibility to. To anyone considering using them, I'd suggest you find a different supplier !!!”
“The customer service is extremely poor, with numerous complaints submitted through WhatsApp messenger. This platform is inefficient for customer communication, with an average wait time exceeding 5 hours, often longer. The Smart Meter is utterly pointless, providing inaccurate charges. The current usage displayed on the EON app contradicts the Smart Meter, amounting to false advertising and an inability to monitor my bill accurately. Despite raising these concerns with EON in August, I continue to receive varied responses from different advisors. A complaint was lodged months ago, yet I have not received any response despite my persistent follow-ups.”
“I have no idea why anyone would negative rate eon..... I switched to eon around 3 years ago and I have to say the customer service is absolutely excellent.
The app is fantastic, you can;
Check tariff
Web chat customer services
Email them from it
Call them from it
Arrange refunds
Alter direct debit dates
Alter amounts paid
Print off bills
Send meter readings
Arrange goverment discounts
Very fast, responsive app that's obviously had a lot of thought put into it and while in debt they have written off, thanks to passing on goverment grants without delay, a troublesome debt and halved my bill til march 2024.
Im 55 nearly and used many companies and from the heart so glad I switched to eon.
I have not found one fault and would highly recommend them as a company.
Very efficient, helpful, polite and genuinely a good company.
Well done eon”
“Eon Next team:Kerry Owen and Eric Bromley
I'm absolutely appalled at the way our business has been treated! We paid a hefty £1,000+ deposit due to the previous tenant's unpaid bill, with the understanding it'd be refunded upon switching suppliers. It's been TWO MONTHS, and we're still waiting for our money!
Not only did EON attempt to pacify us by sending a cheque of £400 (incorrectly addressed) despite us settling all bills, but the communication has been abysmal. As a small business, we rely on every penny. Legal action is in the works, but we shouldn't have to resort to that.
We have been forced to continue this conversation with EON publicly and will continue to do so on every social and review based platform available aswell as consumer protection agencies until we have our due refund transferred to us IN FULL.
As a small business, every penny counts.
Resolve this IMMEDIATELY! We demand the respect and fairness we deserve.”
“My mother died but instead of putting the account into my name like all the other companies I had to deal with example water, BT, gas. EON would not instead insisting tpo put the account into executor of deceased. I told them I was not the executor, that there was no Will or probate or letters of admin because value of estate was very small, but they never listen. So now I cannot change the name even though I own the house,and when I sell they will not allow it to change because the executor can only change it and there isn't no such person. Any credit owed will be sent by cheque to executor so cannot be cashed because there is no executor,but if monies owed then they call me an executor and liable to pay them but for them to pay me I have to prove I am the executor by showing a will, probate or letters of admin all of which as the know I do not have. So according to them I am liable for all electricity bills till I die and they have stolen £300 of my mothers money when she died. What a awful company”
“Beware ! Stay clear of this awful supplier. Despite receiving a pdf of my account on 28.10.23, stating my accounts are in credit i have had numerous emails and phone calls saying i owe them money and consequently telling me that my alread overpriced direct debit needs to be increased by over double !!!. Customer service rude and unprofessional”
“Stay clear of this company if you can...been messed around for two weeks. Lost money on a card top up they sent top up card twice with a voucher number to top up. Both never worked..card was quick to take cash payment. Do not use e on ..there's alot better suppliers you can choose.”
